About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Role We’re hiring a Service Design Lead to join our Business Transformation Office (BTO). This role will be a key partner in how Ping redesigns work using AI — from first “day-in-the-life” research through to implemented workflows and measured impact. In this role, you will: - Lead experience and service design for executive-sponsored, top-down AI “lighthouse” transformations. - Map day-in-the-life journeys for key personas (e.g., sellers, CSMs, support engineers) and design AI-first workflows, agents, and supporting processes that materially improve how work gets done. - Act as a trusted partner to VP/ELT sponsors and functional leaders, helping them rethink how their functions operate while keeping them in the driver’s seat. You’ll report to the Director, Business Transformation and work as a core member of a cross‑functional AI pod alongside functional business owners, transformation project managers, digital product managers. What You’ll Do - Lead service design for AI transformations: Own the experience strategy and service design for a set of top-down, function-level AI initiatives across value streams like Product Innovation, Buyer Journey, and Customer Journey. - Map current journeys and define the North Star: Conduct interviews, shadowing, and workflow analysis to understand how work happens today, then co-create North Star journeys, service blueprints, and AI-enabled workflows with business and technology partners. - Shape the end-to-end program approach: Steward the overall sequencing from initial discovery and day-in-the-life research through options, detailed design, implementation, and value realization for each persona and function. - Right-size experience vs. process work: Help teams choose when to invest in deeper experience design versus going straight to process mapping and operational redesign — avoiding both over-engineering and under-design. - Translate design into executable plans: Break future-state journeys into phased roadmaps, epics, and experiments, partnering with Product Managers, Process/Enterprise Architects, project managers, and IS scrum teams. - Facilitate alignment and governance: Run co-design workshops and working sessions, contribute to roadmap and Quarterly Planning forums, and ensure decisions show up as changes to priorities, backlogs, and plans. - Anchor in metrics and value: Partner with business owners and AI & Data to define outcome metrics (e.g., cycle times, win rates, NRR, cost-to-serve, employee productivity), design experiments and pilots, and communicate impact in simple, compelling ways. What You’ll Bring - 7+ years in service design, experience strategy, or related roles (e.g., CX/EX design, design strategy, transformation consulting), ideally in B2B SaaS or similarly complex environments. - A portfolio of end-to-end service design work where you led discovery, journey mapping, and future-state design through to implemented change, with clear business outcomes (not just UX deliverables). - Deep experience with journey mapping, service blueprints, and process mapping, and the ability to connect these directly to roadmaps, epics, and change plans. - Demonstrated comfort designing for AI-enabled workflows (e.g., conversational agents, copilots, workflow automation, decision support) and collaborating with AI/ML, data, and platform teams. - Excellent facilitation and storytelling skills, from whiteboarding with frontline teams to framing options and trade-offs for VP/ELT-level stakeholders. - Proven ability to influence stakeholders — turning “we have a vision for how this should work” into joint problem-solving, while anchoring decisions in data, journeys, and outcomes. You Have an Advantage If - You’ve been a core design or experience lead on top-down productivity or AI transformation efforts, with clear “North Star” targets and P&L expectations. - You’ve designed or optimized services in domains like Sales, Customer Success, Support, Professional Services, or complex back-office flows (e.g., Quote-to-Cash, renewals, onboarding). - You're a natural people leader and have deep experience managing people and teams with a demonstrated ability to grow employees. - You have experience in organizational change management — helping shape role design, comms, training, and reinforcement plans so new ways of working actually stick. - You’re fluent with collaboration and design tools (e.g., Figma/Miro/Mural, Jira, Confluence, Salesforce or similar) and know how to make your work consumable by delivery teams. Salary Range $140,000 to $180,000 In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: - A company culture that empowers you to do your best work. - Employee Resource Groups that create a sense of belonging for everyone. - Regular company and team bonding events. - Competitive benefits and perks. - Global volunteering and community initiatives Our Benefits: - Generous PTO & Holiday Schedule - Parental Leave - Progressive Healthcare Options - Retirement Programs - Opportunity for Education Reimbursement - Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a passionate and creative Junior UI/UX Designer to join our dynamic team. In this role, you will support the end-to-end design process, from user research and ideation to high-fidelity prototyping and developer handoff. You will have the opportunity to work closely with product lead and developers, utilizing modern design tools—including AI-assisted platforms—to create intuitive and impactful user experiences. This is an excellent opportunity for someone looking to grow their skills in a supportive, fast-paced environment while contributing to real-world products. Key Responsibilities - Design Support: - Create wireframes, user flows, and high-fidelity prototypes for product features and improvements. - Design user interface components while maintaining consistency across product touchpoints and the design system. - Utilize modern design tools and AI-assisted design platforms to enhance productivity and ideation. - Create and organize design assets for development teams, ensuring accuracy and proper documentation. - Research and User Testing: - Support and participate in user research activities (surveys, interviews, usability testing etc.). - Develop user personas, journey maps, and information architecture. - Analyze user feedback and propose design improvements based on insights. - Conduct competitor analysis and monitor industry design trends. - Collaboration and Communication: - Work closely with developers to ensure designs are feasible and align with technical specifications. - Participate in team discussions, brainstorming, and sprint sessions, contributing creative ideas and design solutions. - Present design concepts to the team and stakeholders, incorporating feedback as necessary. - Communicate design ideas and rationale clearly to cross-functional teams. - Documentation and Design Handoff: - Prepare design specifications and maintain clear, organized documentation for development teams. - Ensure a smooth handoff of design files to developers and key members for accurate implementation. - Utilize design systems and AI-supported tools to streamline documentation and maintain consistency. - Update design documentation as necessary to reflect changes during development. - Continuous Learning and Professional Development: - Stay updated on UI/UX design trends, tools, and best practices. - Explore and adopt AI-driven design tools and workflows that improve efficiency and creativity. - Continuously develop skills through feedback, mentorship, and training. - Proactively seek opportunities to grow and contribute to team projects. - Adherence to Team Culture and Values: - Actively participate in team meetings, design critiques, and collaborative efforts. - Foster a positive, inclusive, and solution-oriented work environment. - Maintain professionalism and contribute to achieving team goals. - Other Responsibilities: - Perform other related duties or ad hoc tasks that may be assigned from time to time. Qualifications - Bachelor’s degree in Computer Science, or a related field, or equivalent practical experience. - 1-2 years of experience in UI/UX design (internships and academic projects count). Requirements - UX Design Skills: - Strong understanding of user-centered design principles, methodologies, and best practices. - Ability to create wireframes, mockups, interactive prototypes, and high-fidelity UI designs. - Knowledge of user research methods, usability testing, and gathering actionable insights. - Ability to translate user needs and solve complex problems into intuitive and engaging experiences. - Technical Skills: - Design Tools: Proficiency with industry-standard design tools like Figma (Preferred) and similar platforms. - Documentation & Handoff: Ability to create clear design specifications and handoff documentation for developers and team members. - Design Systems (Plus): Understanding of how to work with and contribute to a design system to ensure product consistency is a plus, but not required. - Basic Front-End Knowledge (Optional): Familiarity with the capabilities and constraints of HTML/CSS is a plus, but not required. - Soft Skills & Professional Traits: - Strong communication skills for presenting design ideas and collaborating with cross-functional teams. - Problem-solving mindset and attention to detail. - Openness to feedback and iterative design improvements. - Time management skills and ability to handle multiple projects simultaneously. Benefits - Competitive compensation and full remote flexibility. - International collaboration with diverse teams. - Professional autonomy and growth opportunities. - Marketing industry exposure and professional development support. Ready to Apply? Submit your portfolio, resume, and brief cover letter highlighting your UI/UX Design experience. Only qualified candidates will be contacted. Company Description STERRY Limited is an equal opportunity employer committed to diversity and inclusion.

• Lead Through Ambiguity by taking vague problems and transforming them into clear project scopes and design strategies. • Deploy coding tools like Cursor or similar environments to build high-fidelity, functional prototypes that feel real and use real data. • Act as a strategic partner to cross-functional partners and leaders within Product and Engineering. Acting as a co-architect of the product roadmap, not a service provider. • Confidently present multiple design directions (providing high optionality) to senior leadership, defending your decisions with a mix of data-driven insights and design intuition. • Maintain a high bar for visual and interaction design. Your work should serve as a benchmark for the broader design org. You should be comfortable with proposing new components for the design systems team that scale for Growth and the rest of Reddit.

• Take ambiguous problems and transform them into clear project scopes and design strategies. • Use tools like Cursor to bridge the gap between "what if" and "here is how it works," testing complex edge cases before they ever hit production. • Synthesize complex data and user behaviors into high-fidelity narratives that win over executive leadership. • Operate in a high-velocity environment defined by rapid-fire A/B testing and rapid iteration. • Your Figma files are pristine, your interactions are thoughtful, and your work serves as a benchmark for the entire design organization.