Role Description - Conduct a comprehensive analysis of existing non-dairy creamer product formulations, focusing on cost structure, ingredient composition, and performance. - Identify opportunities to optimize formulation and reduce production costs while maintaining or improving product quality. - Provide insights into China-based manufacturing practices, including cost advantages, sourcing strategies, and formulation techniques. - Recommend alternative ingredients, suppliers, or processes to improve cost competitiveness against Chinese producers. - Work closely with internal teams (R&D, production, and business) to implement improvements and validate results. - Deliver clear, actionable reports and recommendations to senior stakeholders, including business leadership. - Support ongoing product development or reformulation initiatives as needed during the engagement period. - Participate in periodic on-site visits to the Malaysia facility to collaborate with local teams. Qualifications - Minimum 10+ years of experience in food R&D or product development, specifically in non-dairy creamer or related powdered beverage products. - Proven experience working within manufacturing environments in China, with strong understanding of local cost structures and competitive practices. - Deep technical knowledge of formulation, ingredients, and processing for non-dairy creamer products. - Demonstrated track record of cost optimization or formulation improvement projects. - Ability to work in a consultative, advisory capacity and translate technical insights into business impact. - Comfortable working on a contract/freelance basis with flexible engagement structure (e.g., monthly advisory or project-based). - Willingness to travel to Malaysia periodically (expenses covered). - Strong analytical and problem-solving skills, with the ability to work independently. - English proficiency preferred but not a must. Location & Travel - Candidate can be based anywhere in China (to work remotely), with periodical travel to Malaysia (expenses covered).

Title: Technical Consultant II Location: Seoul, South Korea Job Description: About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: - Business Insider named us an “enterprise startup to bet your career on” - Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world - Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America - Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an exceptional Technical Consultant II (Post Sales) to join our growing team. In this role, you will assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives. You will be defining and driving best practices working with customer business and technical stakeholders. You will help Workato extend the functionality of our product and continuously improve our engagement best practices. This is a remote role, candidates based anywhere in Korea are welcome to apply! In this role, your responsibilities would include - - Onboarding new customers onto Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly - Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers - Sharing best practices from a business and technical perspective, related to deployment models, governance structures, integration design, and build - Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations - Becoming a Workato evangelist with the ability to demonstrate how Workato can drive business automation in both direct deployments and embedded solutions across a broad set of industries - Becoming a trusted customer advisor and a customer advocate within Workato - Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations - Contributing to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team - Prioritizing and delivering an outstanding customer service experience to Workato customers - Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time - Requirements - Qualifications / Experience / Technical Skills - 3+ years of hands-on experience in solutions and implementation consulting - Knowledge and understanding of integrations and system design principles - Good understanding of technology and industry trends, especially in the app integration space - Good understanding of database technologies, such as SQL and Postgres - Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations along with monitoring & management - Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations - Demonstrated ability to create quality technical documentation - Experience working with at least one (1) Integration Platform, such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite - Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus - Experience with web development frameworks and knowledge of JS frontend and backend is a plus - Experience with OEM or embedded SaaS solutions is a plus - Experience embedding third-party integrations or iFrames into web app is a plus Soft Skills / Personal Characteristics - Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact - Critical thinking, and analytical skills with an entrepreneurial and proactive mindset - Ability to effectively prioritize tasks and manage time, even under high-pressure situations - Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience - Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options - Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge Job Req ID: 2578

Role Description We are looking for an Amazon Connect Integration Consultant with experience in AWS and contact center technologies. The role involves designing and managing integrations for Amazon Connect, building scalable APIs, and collaborating with cross-functional teams to deliver seamless backend-to-UI functionality. Responsibilities - Develop and maintain RESTful APIs to support frontend and backend integrations - Build and manage Python-based AWS Lambda functions for serverless workflows - Configure and maintain Amazon Connect contact flows, routing logic, and queue behavior - Design and optimize DynamoDB schemas, indexes, and scalable data models - Work with AWS services such as Lambda, API Gateway, S3, DynamoDB, IAM, and CloudWatch - Collaborate with UI teams to enable seamless integration between frontend applications and backend systems - Manage infrastructure using Terraform and Infrastructure-as-Code practices - Support scalable cloud-native architectures and event-driven systems - Partner with Amazon Professional Services and internal engineering teams on key initiatives - Troubleshoot production issues and support deployments when required Qualifications - 5+ years experience in AWS cloud development and serverless architectures - Hands-on expertise in Python, especially AWS Lambda development - Experience with Amazon Connect and contact flow configuration - Solid understanding of DynamoDB including schema design, indexing, and scaling strategies - Experience building and consuming RESTful APIs - Experience with AWS services such as API Gateway, S3, IAM, CloudWatch, and DynamoDB - Proficiency with Terraform for infrastructure management - Understanding of event-driven and microservices-based architectures - Strong communication and cross-functional collaboration skills Requirements - Experience in contact center or telephony domain (Nice to Have) - Understanding of IVR systems, call routing, or SIP concepts (Nice to Have) - AWS certifications (Associate or Professional level) (Nice to Have) - Experience with CloudFormation/CDK and migration to Terraform (Nice to Have) - Exposure to IBM ODM integrations (Nice to Have) - Experience supporting production AWS environment (Nice to Have) Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• Manage project timelines and resources to ensure successful delivery of projects. • Oversee project delivery to meet client expectations. • Lead contingency planning and issue mitigation (e.g., difficult client conversations). • Assist in developing project roadmaps. • Perform project-related tasks. • Identify growth opportunities with existing client organizations and build new client relationships. • Understand client needs and contribute to solution development. • Maintain knowledge and information about industry trends and best practices to contribute valuable insights to clients and RSG's planning processes. • Participate in activities/industry events to advance the RSG brand. • Lead project teams to execute consulting engagements on-time and on-budget with RSG's high standard for delivery. • Contribute insights to project strategies, considering client objectives and industry trends. • Ensure effective communication and collaboration within the team. • Actively participate in recruitment, selection, managing, mentoring, and developing staff.