Role Description We are looking for an Amazon Connect Integration Consultant with experience in AWS and contact center technologies. The role involves designing and managing integrations for Amazon Connect, building scalable APIs, and collaborating with cross-functional teams to deliver seamless backend-to-UI functionality. Responsibilities - Develop and maintain RESTful APIs to support frontend and backend integrations - Build and manage Python-based AWS Lambda functions for serverless workflows - Configure and maintain Amazon Connect contact flows, routing logic, and queue behavior - Design and optimize DynamoDB schemas, indexes, and scalable data models - Work with AWS services such as Lambda, API Gateway, S3, DynamoDB, IAM, and CloudWatch - Collaborate with UI teams to enable seamless integration between frontend applications and backend systems - Manage infrastructure using Terraform and Infrastructure-as-Code practices - Support scalable cloud-native architectures and event-driven systems - Partner with Amazon Professional Services and internal engineering teams on key initiatives - Troubleshoot production issues and support deployments when required Qualifications - 5+ years experience in AWS cloud development and serverless architectures - Hands-on expertise in Python, especially AWS Lambda development - Experience with Amazon Connect and contact flow configuration - Solid understanding of DynamoDB including schema design, indexing, and scaling strategies - Experience building and consuming RESTful APIs - Experience with AWS services such as API Gateway, S3, IAM, CloudWatch, and DynamoDB - Proficiency with Terraform for infrastructure management - Understanding of event-driven and microservices-based architectures - Strong communication and cross-functional collaboration skills Requirements - Experience in contact center or telephony domain (Nice to Have) - Understanding of IVR systems, call routing, or SIP concepts (Nice to Have) - AWS certifications (Associate or Professional level) (Nice to Have) - Experience with CloudFormation/CDK and migration to Terraform (Nice to Have) - Exposure to IBM ODM integrations (Nice to Have) - Experience supporting production AWS environment (Nice to Have) Benefits - Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - Work From Anywhere Culture: make the most of the flexibility that comes with remote work. - Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

• Manage project timelines and resources to ensure successful delivery of projects. • Oversee project delivery to meet client expectations. • Lead contingency planning and issue mitigation (e.g., difficult client conversations). • Assist in developing project roadmaps. • Perform project-related tasks. • Identify growth opportunities with existing client organizations and build new client relationships. • Understand client needs and contribute to solution development. • Maintain knowledge and information about industry trends and best practices to contribute valuable insights to clients and RSG's planning processes. • Participate in activities/industry events to advance the RSG brand. • Lead project teams to execute consulting engagements on-time and on-budget with RSG's high standard for delivery. • Contribute insights to project strategies, considering client objectives and industry trends. • Ensure effective communication and collaboration within the team. • Actively participate in recruitment, selection, managing, mentoring, and developing staff.

Role Description Narvar is looking for a high-potential B.Tech graduate with a strong foundation in Artificial Intelligence and process automation to join our team as an AI Consultant for a 12-month engagement. You will work directly on high-impact projects that use AI to automate and transform our HR and Finance functions. This is a senior internship role with real ownership and accountability. You will be expected to independently drive projects end-to-end — from understanding the problem, designing the solution, building and testing it, and handing it over to business teams. You will work closely with senior HR and Finance leaders, and your output will directly affect how hundreds of employees experience these functions. Given the compensation and duration, we expect candidates who can demonstrate either strong academic performance in AI/ML, prior projects, or hands-on experience with AI tools. Fresh thinking combined with technical seriousness is what we are looking for. Day-to-day - HR Projects - Build and maintain an AI-powered HR chatbot that answers employee questions about policies, leave, payroll, and benefits. - Design and test conversation flows for the chatbot — writing instructions, testing responses, and continuously improving accuracy. - Help digitise and organise HR policy documents so the AI can read and reference them correctly. - Analyse common employee queries to identify gaps in HR documentation and recommend content updates. - HR Operations Automation - Automate repetitive HR tasks such as leave tracking, onboarding checklists, exit checklists, and document collection using appropriate tools. - Build AI agents that monitor, update, and distribute HR dashboards to Executives and Managers — reducing manual reporting effort. - Design automated workflows that surface key HR metrics (headcount, attrition, leave utilisation) to the right stakeholders at the right time. - Performance Management Automation - Automate performance review cycle processes — reminder workflows, form collection, status tracking, and escalation nudges. - Build tools to aggregate and visualise performance data for managers, removing manual consolidation from spreadsheets. - Design AI-assisted pipelines to flag review completion rates, identify bottlenecks, and generate summary reports for HR leadership. - Talent Acquisition & Recruitment - Build dashboards and automated reports tracking talent acquisition metrics — pipeline volume, source effectiveness, time-to-offer, and offer acceptance rates. - Design AI-assisted application review workflows to help the recruitment team prioritise and triage high volumes of applications faster. - Automate candidate communication touchpoints such as acknowledgement emails, status updates, and interview scheduling reminders. - Create tools that surface hiring funnel analytics to Hiring Managers and HR leadership in real time. - Finance Projects - Automate routine finance workflows such as invoice processing, expense categorisation, and reimbursement tracking. - Build simple AI-assisted tools to flag anomalies or inconsistencies in financial data. - Create automated reports and dashboards using Google Sheets or similar tools, reducing manual data entry. - Assist in mapping existing manual finance processes and proposing AI-based alternatives. - Test and document automation tools before they are rolled out to the finance team. Qualifications - B.Tech degree in Computer Science, AI/ML, Data Science, Electronics, or related branch — 2024 or 2025 pass-out. - Demonstrable hands-on experience with AI tools — projects, hackathons, internships, or self-built tools all count. - Working knowledge of Python — able to write scripts, use libraries, and debug independently. - Strong understanding of at least one AI/ML concept: LLMs, NLP, classification, automation pipelines, or similar. - Comfortable working with Google Workspace (Docs, Sheets, Drive) and cloud-based tools. - Excellent written communication in English — you will be writing specifications, documentation, and chatbot content. - Ability to manage your own work, meet deadlines, and proactively communicate blockers. Bonus points - Experience with LLM APIs — OpenAI, Anthropic Claude, or Google Gemini. - Prior internship or freelance project involving AI, automation, or data — even if short. - Familiarity with no-code/low-code tools: Zapier, Make, Botpress, Flowise, or similar. - Basic understanding of HR or Finance workflows from coursework, projects, or prior exposure. - A GitHub profile, portfolio, or any public evidence of what you have built. - Experience with prompt engineering, RAG pipelines, or building chatbots. Benefits - Hands-on experience that most fresh graduates do not get from classroom learning alone. - How to build and deploy a working AI chatbot using real enterprise tools. - How to design automated workflows that replace manual, repetitive tasks. - How to work with HR and Finance stakeholders to understand their pain points and translate them into technical solutions. - Practical exposure to AI tools, APIs, and no-code platforms used in Indian companies. - How to document, test, and hand over a technical project to a non-technical team. - Real experience you can put on your resume and explain confidently in interviews. Company Description Narvar is on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. - Works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. - Served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages. - Pioneering the post-purchase movement means navigating into the unknown. - We are an equal-opportunity employer and value diversity at our company.

Lead and manage evaluation studies for energy efficiency programs, conduct statistical analyses, and translate findings into actionable insights while coordinating with stakeholders to enhance program performance and compliance with regulatory...