• Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations • Managing staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization • Contributes to the achievement of business objectives and ensures the organization remains competitive in the market • Analyzes workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements • Monitors operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations • Identifies opportunities for process improvement within the operations support functions through workflow analyses • Addresses customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions • Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality • Collaborates with cross-functional teams to implement process improvement initiatives and measure the impact of changes • Facilitates effective communication within the operations support teams and with other stakeholders • Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction • Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles

• Strategize and develop comprehensive medical engagement plans aligned with the scientific narrative and overall Medical Affairs strategy. • Support planning and execution of Medical Affairs engagement strategies, including national/regional congresses, sponsorships, advisory boards, and KOL engagement. • Partner with cross-functional stakeholders to develop annual plans and budgets supporting congresses, symposia, sponsorships, and other Medical Affairs activities. • Coordinate with publication planning to ensure congress activities align with broader publication and data dissemination strategies. • Lead coordination, planning, and execution of all medical engagement–related congress tactics across Medical Affairs sub-functions. • Develop and execute strategic plans for pre-congress, on-site, and post-congress activities to maximize scientific and organizational impact. • Lead medical booth planning, logistics, budget tracking, and project management for major congresses. • Liaise with Medical Affairs functions to support the review, approval, and management of sponsorships for major medical meetings and conferences. • Collaborate with Global Medical Affairs Strategy and Medical Communications to develop high-quality, scientifically rigorous presentations and materials. • Implement best practices in data visualization and scientific storytelling to enhance clarity and impact. • Ensure all congress materials adhere to compliance standards, internal review processes, and data publication embargoes. • Ensure accuracy, consistency, and alignment across all Medical Affairs congress deliverables. • Establish KPIs for congress and engagement activities; implement systems to track, analyze, and report performance. • Conduct post-congress analyses to assess impact, derive insights, and identify opportunities for continuous improvement. • Benchmark congress presence and execution against competitors and industry best practices. • Inform and align internal stakeholders across the organization on Medical Affairs activities at major congresses and executive committee (EC) meetings. • Other duties as assigned

• Responsible for primary and secondary market loan settlements • Provide client support for loan settlements, deals, and asset onboarding • Monitor and manage large volumes of loan closings • Reconcile pending trades to client’s trade tickets/blotter • Prepare loan settlement or special client request reports • Work under minimal supervision on complex projects

• Organize IKC central team efforts and collaboration across lanes • Prepare and participate in monthly operating reviews with senior leadership • Support internal/external communication by helping to craft and deliver key messages • Highlight management process gaps or improvement opportunities, then implement solutions • Lead critical projects working across multiple service lanes; monitor metrics, track progress of initiatives, and prepare presentations for senior leadership • Collaborate across teams to perform analyses and synthesize results • Work across operational and innovation teams to advance best in class capabilities in the market