• Investigate and resolve highly complex technical issues in collaboration with Customer Experience and Development teams. • Advise customers on FME Flow architecture, deployment strategies, and ecosystem integrations. • Support enterprise-level implementations across cloud, containerized, and on-premises environments. • Conduct software demonstrations and build proof-of-concept solutions for new and existing customers. • Create product improvement requests and advocate for enhancements based on customer experience and trends. • Develop and update detailed technical documentation, knowledge base articles, and step-by-step tutorials. • Design and deliver training materials, webinars, and presentations to support customer growth and community engagement. • Test new product features, attend feature demonstrations, and stay current with product updates. • Research emerging technologies and configurations to support customers, colleagues, and developers. • Contribute technical expertise to cross-functional initiatives, including marketing and product launches. • Share knowledge within the team and contribute to developing deeper technical capability across Customer Experience.

Role Description We are seeking a Technical Support Engineer to join our Support Center team. In this role, you will provide high-level technical support to our clients, resolving complex issues within Microsoft Dynamics GP, NAV, and D365 Business Central environments. This role requires strong bilingual communication skills in both Japanese and English to effectively support and collaborate with our global clients and internal teams. This is a great opportunity for someone who enjoys problem-solving, working directly with customers, and continuously learning new technologies in the ERP space. - Provide technical support for Microsoft Dynamics GP/NAV/D365 Business Central, resolving complex customer issues in a timely manner - Troubleshoot and analyze system issues using debugging tools and advanced problem-solving techniques - Support financial modules within Microsoft Dynamics ERP systems - Deliver excellent customer service through clear communication, empathy, and follow-through - Create and maintain knowledge base articles, documentation, and training materials - Collaborate with internal teams to resolve issues and improve service delivery - Participate in ongoing training and stay current with Microsoft ERP technologies - Contribute to process improvements, team initiatives, and overall service quality Qualifications - Bachelor’s degree in a related field - 3+ years of experience with Microsoft Dynamics GP, NAV, or D365 Business Central - Strong troubleshooting and analytical skills - Professional fluency in both Japanese and English (written and verbal), with the ability to communicate technical concepts clearly in both languages - Experience working directly with customers and building strong relationships - Familiarity with data migration processes - Strong problem-solving and decision-making abilities - Eagerness to learn new technologies and systems Requirements - Knowledge of accounting, distribution, or service industry processes - Experience supporting pre-sales efforts or project planning - Ability to propose and implement innovative solutions - Collaborative mindset with the ability to influence and contribute to team initiatives Benefits - Health & Wellness – Multiple medical, dental, and vision plan options to fit your needs, plus wellness programs, telemedicine access, and mental health resources. - Financial Protection – Company-paid life and AD&D insurance, disability coverage, and options to supplement with additional plans. - Flexibility & Savings – Pre-tax flexible spending accounts (FSAs), health savings accounts (HSAs), and commuter benefits. - Retirement & Ownership – 401(k) with employer match (up to 4%), plus participation in our Employee Stock Ownership Plan (ESOP) to help you build long-term wealth. - Work-Life Balance – Paid vacation and sick time (16 days annually), 10 paid holidays a year, volunteer time off, and an Employee Assistance Program (EAP) offering 24/7 confidential support. - Learning & Growth – Incentives and reimbursement for Microsoft certifications and job-related training, plus company-supported development programs to help you grow your career. - Community & Impact – Opportunities to join company-wide volunteer events. As a proud certified B Corporation, we are dedicated to using business as a force for good. - Additional Perks – Legal, pet, and identity theft protection plans, as well as employee discount programs.

About the Role: MedSchoolCoach Medical School Tutoring is committed to providing an exceptional and individualized experience to each and every student. Our tutors provide outstanding tutoring and are always striving to identify better ways to teach, advise, and guide students on their journey through medical school. Every tutor at MedSchoolCoach has robust teaching experience, has scored exceptionally well on their exams, and has a passion for learning, educating, and helping others succeed. In addition to providing students with an unparalleled learning experience, MedSchoolCoach is committed to providing their tutors with a supportive environment where they can have fun, excel as teachers, and constantly improve their ability to educate. Tutoring is conducted online from the comfort of your home, school, or office. Scheduling is flexible! We are always looking to add new passionate members to our team, and we look forward to receiving your application. Qualifications: USMLE Successful candidate profile - Have passed Step 1, scored ≥ 260 on Step 2 CK, and/or ≥ 240 on Step 3 - Have a passion for education and a commitment to student success - Be responsible, prompt, and professional - Have extensive teaching experience - Be available to tutor for an average of at least 5 hours a week - Are interested in tutoring for at least 1 year - Medical students or residents taking gap years or pursuing advanced degrees (MS, MPH, Ph.D., etc) are encouraged to apply About MedSchoolCoach: MedSchoolCoach is a rapidly growing EdTech company that serves the needs of future physicians by providing the highest quality content, tutoring, and advising services. Physician-led and founded, MedSchoolCoach is driven by its mission to help shape the future of medicine. Over time, the organization has become one of the largest players in the medical space, reaching nearly 50% of prospective medical students every year through one of our products or services. As an organization, MedSchoolCoach stays true to its humble roots while continuing to scale adding more products and services on a continuing basis. MedSchoolCoach was recently named to Inc Magazine’s Inc 5000 list with an overall ranking of 953 and was designated as the 17th fastest growing education company in the United States. We are grounded in our desire to offer prospective doctors with the tools they need to succeed while providing an exceptional learning and mentoring experience. Our vision is to create the most engaging and effective EdTech platform supported by world class physicians and educators for students from all walks of life Working for MedSchoolCoach: We are a distributed team of creative, approachable, and motivated entrepreneurs, educators, tutors, advisors, and clinicians who are passionate about improving healthcare and education. At MedSchoolCoach, we value problem solvers who take initiative, communicate earnestly, work effectively, and prioritize life-work balance. We do everything we can to make sure our teammates are successful personally and professionally. We welcome all employee contributions in whatever shape or form they manifest, especially as our organization continues to grow. Compensation and Benefits: - Competitive compensation - Flexible schedule—we expect greatness, but will not micromanage your day - Supportive and collaborative work environment - Opportunity for professional growth and development - Chance to make a meaningful impact on students' educational journeys

• Supporting our customers’ requests for technical support, primarily through incoming calls, portal requests, and email conversations, ensuring responsive service and first-time resolutions. • Troubleshooting and solving simple to highly complex hardware and software technical issues using a logical troubleshooting approach with attention to detail. • Collaborate with internal team members to escalate product issues. • Actively create and update knowledge base articles for internal and external uses. • Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions. • Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers. • Consistently support customers with a standard schedule comprised of four 6-hour shifts between 9a-4p (e.g. 9a-3:30p or 10a-4:30p) with an optional 30-minute lunch and one of Monday or Friday off.