Calsoft Systems

Role Description We are seeking a Technical Support Engineer to join our Support Center team. In this role, you will provide high-level technical support to our clients, resolving complex issues within Microsoft Dynamics GP, NAV, and D365 Business Central environments. This role requires strong bilingual communication skills in both Japanese and English to effectively support and collaborate with our global clients and internal teams. This is a great opportunity for someone who enjoys problem-solving, working directly with customers, and continuously learning new technologies in the ERP space. - Provide technical support for Microsoft Dynamics GP/NAV/D365 Business Central, resolving complex customer issues in a timely manner - Troubleshoot and analyze system issues using debugging tools and advanced problem-solving techniques - Support financial modules within Microsoft Dynamics ERP systems - Deliver excellent customer service through clear communication, empathy, and follow-through - Create and maintain knowledge base articles, documentation, and training materials - Collaborate with internal teams to resolve issues and improve service delivery - Participate in ongoing training and stay current with Microsoft ERP technologies - Contribute to process improvements, team initiatives, and overall service quality Qualifications - Bachelor’s degree in a related field - 3+ years of experience with Microsoft Dynamics GP, NAV, or D365 Business Central - Strong troubleshooting and analytical skills - Professional fluency in both Japanese and English (written and verbal), with the ability to communicate technical concepts clearly in both languages - Experience working directly with customers and building strong relationships - Familiarity with data migration processes - Strong problem-solving and decision-making abilities - Eagerness to learn new technologies and systems Requirements - Knowledge of accounting, distribution, or service industry processes - Experience supporting pre-sales efforts or project planning - Ability to propose and implement innovative solutions - Collaborative mindset with the ability to influence and contribute to team initiatives Benefits - Health & Wellness – Multiple medical, dental, and vision plan options to fit your needs, plus wellness programs, telemedicine access, and mental health resources. - Financial Protection – Company-paid life and AD&D insurance, disability coverage, and options to supplement with additional plans. - Flexibility & Savings – Pre-tax flexible spending accounts (FSAs), health savings accounts (HSAs), and commuter benefits. - Retirement & Ownership – 401(k) with employer match (up to 4%), plus participation in our Employee Stock Ownership Plan (ESOP) to help you build long-term wealth. - Work-Life Balance – Paid vacation and sick time (16 days annually), 10 paid holidays a year, volunteer time off, and an Employee Assistance Program (EAP) offering 24/7 confidential support. - Learning & Growth – Incentives and reimbursement for Microsoft certifications and job-related training, plus company-supported development programs to help you grow your career. - Community & Impact – Opportunities to join company-wide volunteer events. As a proud certified B Corporation, we are dedicated to using business as a force for good. - Additional Perks – Legal, pet, and identity theft protection plans, as well as employee discount programs.