• Engage with customers at various milestones along the customer journey • Conduct one-on-one interactions via Zoom or phone meetings with customers • Review best practices and discuss activation and adoption strategies • Participate in revenue retention conversations to highlight product value • Tailor interactions based on customer journey and needs

Job DetailsJob Location: Nevada - Nevada, NVPosition Type: Full TimeSalary Range: $25.00 - $35.00 HourlyIt's truly an exciting time to be a part of Vimo®! At Vimo, we are committed to building each other up and infusing a motivating and positive work environment. Our vision has always been to make finding and enrolling in health insurance simple—this is more important now than ever before. We are looking for a Remote Consumer Eligibility Specialist Supervisor to lead our elite teams. In this role, you will oversee a team of specialists, ensuring they deliver an amazing consumer experience while navigating the complexities of health insurance enrollment and Medicaid eligibility through our award-winning cloud-based tools. Responsibilities Team Leadership: Supervise a team of remote specialists, providing daily coaching, guidance, and performance feedback to ensure operational excellence. Operational Oversight: Monitor inbound/outbound call queues and chat volumes to ensure service level agreements (SLAs) are met consistently. Quality & Compliance: Conduct regular audits and calibrations of consumer calls to ensure strict adherence to established Medicaid and health insurance policies, regulations, and internal procedures. Performance Management: Facilitate one-on-one and team meetings to review key performance indicators (KPIs), address roadblocks, and foster professional development. Escalation Support: Act as the point of contact for complex consumer inquiries by providing effective problem-solving and resolution practices for plan selection, eligibility inquiries and other disputes. Training & Integration: Identify and manage individual and team training needs to ensure a high standard of service delivery is maintained and compliance standards are met. Data Integrity: Oversee accurate application data entry and documentation within cloud-based systems. QualificationsRequired Qualifications Experience: Minimum 2 years of experience in Medicaid eligibility or Managed Care Organization (MCO) environments, with at least 1 year in a leadership or senior-level capacity Policy Proficiency: Deep understanding of Medicaid regulations and the ability to interpret complex financial documentation. Technical Expertise: Advanced computer skills with a high level of comfort managing remote teams via digital collaboration tools and cloud-based platforms. Communication: Exceptional verbal and written communication skills with a proven ability to motivate a remote workforce. Strategic Thinking: Strong analytical skills with the ability to interpret complex regulatory guidelines and translate them into actionable team workflows. Preferred Experience Bilingual (Spanish/English) is a significant plus. Experience with Nevada-specific Medicaid protocols and state-based marketplace operations is highly desired. Remote Requirements To be successful in this remote role, you must have a dedicated, private, and secure workspace and meet the following: Age: Must be 18 years of age or older. Background: Must complete a background check and drug test within 3 days of offer. Connection: Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required (Minimum 35 mb/s). Compatibility: NOT compatible with Mobile ISPs (e.g., T-Mobile), Satellite, Wi-Fi, or adapters. Hardware: Personal device with a functioning camera is required for the initial training and meeting sessions Pre-Employment Assessment: Candidates will be evaluated on a core competency set that includes written and verbal communication, technical proficiency (computer and internet navigation), and fundamental mathematical skills. What We Offer Competitive Pay: Commensurate with experience and industry standards. Professional Growth: Opportunity to lead within the largest state-based marketplace footprint in the country. Paid Training: Comprehensive leadership and systems training to ensure your success.

Overview Job Purpose The Client Success Manager is responsible for their customer’s overall success with a client’s investment into Intercontinental Exchange (ICE) Client Engagement Solutions in terms of new sales, expansion, contract renewal, revenue retention and adoption of products, features, and releases. CSMs coordinate with cross-functional internal teams on behalf of their customers to drive value, promote customer satisfaction, and increase deployment and utilization. They engage internal and external stakeholders and act as a trusted point of contact to their assigned accounts. Responsibilities - Build & maintain relationships with existing assigned clients at all levels of the client organization. - Leverage reporting and data to monitor and drive utilization and adopt best practices (deployment, product/services, customer satisfaction, and ROI realization). - Knowledge of customers’ business and industry to drive opportunities and increase adoption and utilization. - Drive client satisfaction through timely management of client issues and escalations. - Advocate for clients by effectively working across departments to get the support and information needed to satisfy client needs. - Own regular check-in meetings with customers for specific objectives and join/collaborate on Strategic Account Meetings to discuss customer’s business objectives and strategies. - Identify cross-selling and up-selling opportunities through customer interactions; collaborate on opportunities with Account Owner and Solutions Executive(s). - Proactive dashboard management; system of record updates on regular cadence. - Support team efforts in delivering value and ROI conversation material for Business Reviews through reporting and trends. - Pro-actively monitor PSO and department projects are on track. - Reinforcement of our resources: education, conferences, partnerships, industry knowledge, thought leadership, networking, etc. - Effectively communicate our value proposition, vision and product/service capabilities. - Some travel required. Knowledge and Experience - Bachelor’s Degree or equivalent experience. - Successful experience in a customer-facing role of at least 7+ years, preferably in the mortgage lending industry. 3+ years mortgage industry experience is preferred. - Demonstrated experience building relationships, executing influence and providing phenomenal service. - Experience in interacting with C-Suite Executives. - Experience using data to make strategic decisions and influence customer behavior. - Problem solver. Demonstrated ability to assess an issue and drive to full resolution. - Possess strong organizational skills and ability to effectively work in a fast-paced complex environment. - Have a strong sense of urgency and a driving desire to advocate for your clients. - Strong team player. Can effectively work cross functionally to get customer issues resolved and/or position ICE solutions to align with client business goals. - Possesses a solid understanding of our products and solution and how to articulate the value of our products to customers. - Experience with Salesforce.com, Microsoft Word, Excel and PowerPoint. - Excellent written and verbal communication & presentation skills (in person or virtual). Base Salary Range for Remote The expected base salary for this role is between $80,000 - 120,000 USD.  The base salary range does not include Intercontinental Exchange’s rewarding and uncapped sales commission incentives. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances. #LI-MA2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

About us TruffleHog is a popular open source tool used by security researchers all over the world to find leaky API keys and responsibly disclose them to affected companies. This provides income through bug bounty platforms like HackerOne to individuals that may otherwise have a hard time finding employment. This also prevents breaches from occurring, which can be very costly for companies to resolve. When we founded Truffle Security Co. in February of 2021, we committed to continue to grow a community with security researchers around the world, and continue to provide free and open resources to support those that make the world more secure. We have a strong commitment to open source and to the community. We’re looking for help supporting our mission to prevent leaking credentials and build the best products for machine identity protection. At Truffle, you’ll have the opportunity to join a fully remote, collaborative team contributing to meaningful advancements in cybersecurity. About the role As a Customer Success Manager at Truffle Security, you’ll be the key advocate for our customers, playing a crucial role in shaping the TruffleHog customer experience. You’ll work closely with security teams, engineers, and leadership at enterprise companies, helping them secure their environments and optimize their use of our products. This is a high-impact role where you'll be responsible for onboarding, adoption, retention, and expansion of our customer base. You’ll develop strong relationships, provide technical guidance, and act as the voice of the customer internally, working cross-functionally with sales, engineering, and product teams to drive customer success. What you'll be working on - Customer Onboarding & Training – Ensure customers have a smooth and effective onboarding experience, equipping them with the knowledge and best practices to succeed. - Account Management & Retention – Build trusted relationships with customers to drive adoption, renewals, and account growth. - Technical Enablement – Serve as a strategic advisor, helping customers navigate security best practices and maximize their investment in Truffle Security’s solutions. - Proactive Support & Issue Resolution – Identify potential challenges and partner cross functionally with internal teams (e.g. Engineering, Technical Support) to ensure quick resolution. - Customer Advocacy – Gather feedback, identify trends, and influence product improvements based on real-world use cases. - Expansion & Upsell Opportunities – Partner with Sales to identify opportunities for expansion and increased product adoption. What we're looking for - 4+ years of experience in Customer Success, Account Management, or a related role, preferably in a B2B cybersecurity or SaaS company. - Strong technical acumen, ideally with experience in security tools, DevSecOps, cloud security, or developer tooling. - Excellent communication skills with the ability to translate complex technical concepts into actionable insights. - A proactive and customer-centric mindset, with experience driving renewals and expansion. - Experience with CRM tools (Salesforce) and customer success platforms (bonus points for Vitally) - Abe to balance multiple priorities with a high level of autonomy. Salary range: The target salary range for this position is between $120,500 to $145,000, with the potential for incentive pay. Starting salary will vary based on job-related skills, knowledge, and experience. Leveling will be determined during the interview process. You may also be offered a bonus, stock options, and benefits. These salary ranges are subject to change, and we encourage candidates outside of this salary range to apply. How we support our team - Fully remote within the U.S. – We believe opportunity shouldn’t be limited by geography. Our remote-first approach lets us hire the best people across the United States and empowers them to do their best work from wherever they are. - A culture of mentorship, equity, and psychological safety – We’re committed to fostering an environment where you can thrive, learn, and feel valued. - Competitive salary & meaningful equity – Be rewarded for your contributions with a strong compensation package and a stake in our shared success. - Flexible paid time off – We operate with a high level of autonomy and trust, giving you the flexibility to take time off as needed—no strict limits, just the expectation that you’re meeting your commitments and getting your work done. - 14 paid holidays – Including Thanksgiving, Winter Break, and "Truffle Holidays" when the entire company takes a well-deserved day off together. - Comprehensive health benefits – Medical, dental, and vision coverage with 80% of premiums covered for you and your dependents. - Remote work stipend – Get set up for success with an $800 new hire stipend and $100/month to keep your workspace comfortable. - Health & wellness stipend – $1,200/year to support your physical, mental, and emotional well-being— we believe that feeling good helps you do great work. - Learning & development stipend – $2,000/year to invest in your growth, whether it’s courses, certifications, or industry conferences. - 401(k) match – We match 100% of the first 6% of your contributions on every paycheck, helping you build financial security for the future. - 100% remote + company off-sites – Twice a year, we come together in amazing locations like Hawaii, Cabo, and the Rocky Mountains to collaborate and connect. We’re looking for folks who are interested in being part of the journey to make the internet more secure. The internet is for all, and we believe that diverse experiences and people from all walks of life can contribute to this mission. That said, if what we’re doing resonates with your values, we’d love to have you apply even if you don’t check all of the boxes or match the job description to a tee. Truffle strives to promote an equitable, inclusive, and psychologically-safe workplace for all who are interested in working with us. All job applicants will be considered throughout the employment process without regard to race, color, ethnicity, religion, sex, sexual orientation, gender perception/identity, age, pregnancy or parental status, disability status, or any other basis prohibited by law. If you are an individual with disabilities and reasonable accommodation is needed throughout the interview process, or to perform essential job functions, please let your recruiter know. Lastly, we ask that all applicants consider the opportunity to answer a few voluntary demographic questions on the job application. This helps us track the inclusivity of our recruiting initiatives. Answering these questions is entirely optional and your answers will not be shared with the hiring team and will not impact the hiring decision. Note: Our organization participates in the US federal E-Verify program. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. We do not use this information to pre-screen job applicants.