Intercontinental Exchange Holdings, Inc.

Role Description The Recording Specialist role will execute recording service duties on behalf of our customers either at our customer office location or at one of our centralized hub locations. The role will be responsible for: - Completing data in the Simplifile system - Completing quality checks for submissions to counties - Remediating any identified issues - Delivering packages to be filed at county recorder - Delivering packages to our hub locations (as necessary) Qualifications - 2+ years of experience working with electronic mortgage filing preferred (Simplifile) - Strong organizational and time management skills - Capable of prioritizing multiple tasks, working effectively with little or no direction - Ability to work in a fast-paced environment and meet daily deadlines - Client service excellence, with a focus on being helpful, reliable, responsive, proactive, friendly, and professional - Strong analytical and problem-solving skills with attention to detail - Ability to effectively communicate, collaborate and build relationships with peers, co-workers, and management personnel from different countries and diverse backgrounds - Excellent verbal, advanced listening, and meeting organization and facilitation skills Requirements - Schedule: The hours for this role will be 9:00 am to 6:00 pm PDT Benefits - The expected base salary for this role, if located in California, is between $46,000 – $48,000 USD - The base salary range does not include Intercontinental Exchange’s incentive compensation - Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including: - Healthcare coverage (medical, dental, and vision) - A 401(k) plan - Life insurance - Time off - Paid leave for qualifying circumstances Company Description Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Overview Job Purpose The ICE Mortgage Technology’s Professional Services Consultant will be responsible for driving the adoption, optimization, and deployment of our solutions. Using their expertise and the organization’s best practices, the consultant will aid in the design, building, and delivery of the solution. The consultant will also assist in developing business requirements, specifications, process flows, application design, and configuration, along with testing and deployment. The ideal candidate will have three to five years' experience implementing software solutions. Responsibilities - Design, build and deliver solutions for customer’s critical business functions - Adhere to and promote best practices and design guidelines - Utilize ICE Mortgage Technology’s solutions automation to streamline customer processes - Identify project issues and risks, then present alternatives and solutions to resolve them - Recommend features and improvements to optimize and increase the use of ICE Mortgage Technology solutions - Maintain relevant expertise in the mortgage industry - Up to 50% travel availability Knowledge and Experience - Mortgage Banking or Financial Services Technology experience required - Project Management skills, including status reporting, project documentation, issue resolution, time management and project communication required - Encompass experience required - Implementation of enterprise software experience preferred - Strong Microsoft Office Solutions preferred #LI-SF1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Overview Job Purpose The Client Success Manager is responsible for their customer’s overall success with a client’s investment into Intercontinental Exchange (ICE) Client Engagement Solutions in terms of new sales, expansion, contract renewal, revenue retention and adoption of products, features, and releases. CSMs coordinate with cross-functional internal teams on behalf of their customers to drive value, promote customer satisfaction, and increase deployment and utilization. They engage internal and external stakeholders and act as a trusted point of contact to their assigned accounts. Responsibilities - Build & maintain relationships with existing assigned clients at all levels of the client organization. - Leverage reporting and data to monitor and drive utilization and adopt best practices (deployment, product/services, customer satisfaction, and ROI realization). - Knowledge of customers’ business and industry to drive opportunities and increase adoption and utilization. - Drive client satisfaction through timely management of client issues and escalations. - Advocate for clients by effectively working across departments to get the support and information needed to satisfy client needs. - Own regular check-in meetings with customers for specific objectives and join/collaborate on Strategic Account Meetings to discuss customer’s business objectives and strategies. - Identify cross-selling and up-selling opportunities through customer interactions; collaborate on opportunities with Account Owner and Solutions Executive(s). - Proactive dashboard management; system of record updates on regular cadence. - Support team efforts in delivering value and ROI conversation material for Business Reviews through reporting and trends. - Pro-actively monitor PSO and department projects are on track. - Reinforcement of our resources: education, conferences, partnerships, industry knowledge, thought leadership, networking, etc. - Effectively communicate our value proposition, vision and product/service capabilities. - Some travel required. Knowledge and Experience - Bachelor’s Degree or equivalent experience. - Successful experience in a customer-facing role of at least 7+ years, preferably in the mortgage lending industry. 3+ years’ mortgage industry experience is preferred. - Demonstrated experience building relationships, executing influence and providing phenomenal service. - Experience in interacting with C-Suite Executives. - Experience using data to make strategic decisions and influence customer behavior. - Problem solver. Demonstrated ability to assess an issue and drive to full resolution. - Possess strong organizational skills and ability to effectively work in a fast-paced complex environment. - Have a strong sense of urgency and a driving desire to advocate for your clients. - Strong team player. Can effectively work cross functionally to get customer issues resolved and/or position ICE solutions to align with client business goals. - Possesses a solid understanding of our products and solution and how to articulate the value of our products to customers. - Experience with Salesforce.com, Microsoft Word, Excel and PowerPoint. - Excellent written and verbal communication & presentation skills (in person or virtual). Base Salary Range for Remote The expected base salary for this role is between $80,000 - 120,000 USD. The base salary range does not include Intercontinental Exchange’s rewarding and uncapped sales commission incentives. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances. #LI-KA1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Overview Job Purpose Serves as a contributor with knowledge in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts as member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on projects. Responsibilities - Works within a team on ICE Business Intelligence technology business consulting projects to meet specific client requirements. - Configures, researches, and documents client needs related to ICE Business Intelligence. - Assists with planning/communication of IMT technology changes to client to ensure changes to platforms and integration risks are mitigated. - Researches and documents client needs, technology, or regulations related to system design, enhancement, acquiring hardware or software that will impact multiple platforms and/or applications. - Assists in management of implementation of changes with the customer, assisting with coordination and testing prior to production deployment. - May assist client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained. - Provides input to processes and procedures to achieve greater efficiencies and to solve the most complex business process problems. - Consults directly with the client and may travel to the client site. - Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met. - Performs other related duties as assigned. Knowledge and Experience - Familiarity with ICE Mortgage Technology products and services. - Familiarity with collaboration tools. - Knowledge of data models, dashboards, analytics and KPIs. - Excellent customer service skills that build high levels of customer satisfaction for internal and external clients. - Excellent verbal and written communication skills to all levels (e.g. executives, managers, individual contributors). - Awareness of Kanban and Agile methodologies. - Proficiency in business modeling and requirements definition disciplines. - Ability to estimate work effort for configurations and ensure the project is successfully completed. - Knowledge of SQL a plus. Remote Base Salary Range The expected base salary for this role is between $77,601 - 102,019 USD.  The base salary range does not include Intercontinental Exchange’s incentive compensation.  While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances. Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Overview Job Purpose The Client Success Manager is responsible for their customer’s overall success with a client’s investment into Intercontinental Exchange (ICE) Client Engagement Solutions in terms of new sales, expansion, contract renewal, revenue retention and adoption of products, features, and releases. CSMs coordinate with cross-functional internal teams on behalf of their customers to drive value, promote customer satisfaction, and increase deployment and utilization. They engage internal and external stakeholders and act as a trusted point of contact to their assigned accounts. Responsibilities - Build & maintain relationships with existing assigned clients at all levels of the client organization. - Leverage reporting and data to monitor and drive utilization and adopt best practices (deployment, product/services, customer satisfaction, and ROI realization). - Knowledge of customers’ business and industry to drive opportunities and increase adoption and utilization. - Drive client satisfaction through timely management of client issues and escalations. - Advocate for clients by effectively working across departments to get the support and information needed to satisfy client needs. - Own regular check-in meetings with customers for specific objectives and join/collaborate on Strategic Account Meetings to discuss customer’s business objectives and strategies. - Identify cross-selling and up-selling opportunities through customer interactions; collaborate on opportunities with Account Owner and Solutions Executive(s). - Proactive dashboard management; system of record updates on regular cadence. - Support team efforts in delivering value and ROI conversation material for Business Reviews through reporting and trends. - Pro-actively monitor PSO and department projects are on track. - Reinforcement of our resources: education, conferences, partnerships, industry knowledge, thought leadership, networking, etc. - Effectively communicate our value proposition, vision and product/service capabilities. - Some travel required. Knowledge and Experience - Bachelor’s Degree or equivalent experience. - Successful experience in a customer-facing role of at least 7+ years, preferably in the mortgage lending industry. 3+ years mortgage industry experience is preferred. - Demonstrated experience building relationships, executing influence and providing phenomenal service. - Experience in interacting with C-Suite Executives. - Experience using data to make strategic decisions and influence customer behavior. - Problem solver. Demonstrated ability to assess an issue and drive to full resolution. - Possess strong organizational skills and ability to effectively work in a fast-paced complex environment. - Have a strong sense of urgency and a driving desire to advocate for your clients. - Strong team player. Can effectively work cross functionally to get customer issues resolved and/or position ICE solutions to align with client business goals. - Possesses a solid understanding of our products and solution and how to articulate the value of our products to customers. - Experience with Salesforce.com, Microsoft Word, Excel and PowerPoint. - Excellent written and verbal communication & presentation skills (in person or virtual). Base Salary Range for Remote The expected base salary for this role is between $80,000 - 120,000 USD.  The base salary range does not include Intercontinental Exchange’s rewarding and uncapped sales commission incentives. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances. #LI-MA2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.