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Bjak is a technology company focused on making financial services easy, fun and more rewarding for everyone
Operations Lead
Location
United Kingdom
Posted
88 days ago
Salary
£110K - £160K / year
Seniority
Senior
Job Description
Operations Lead
BJAK
• Define and execute operational strategies that support business growth and align with BJAK’s objectives in the UK market. • Run day-to-day operations smoothly across customer service, administrative operations, and internal workflows to ensure frictionless execution. • Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability. • Own process improvement by identifying bottlenecks, automating where possible, and implementing systems that reduce cost and increase speed. • Champion customer experience by leading the customer support function and stepping in hands-on during high-stakes or escalated cases. • Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.
Job Requirements
- Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments
- Proven experience leading operations and admin teams in high-expectation environments
- Hands-on mindset with the ability to solve problems directly
- Strong organisational, execution, and problem-solving skills
- Comfort operating in ambiguity and bringing structure to fast-moving situations
- Ability to work cross-functionally and drive execution without formal authority
Benefits
- Competitive compensation with long-term growth opportunities
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