• Balance life and work

• Safeguard and optimize the flow of information between systems through proactive monitoring, intelligent automation, and continuous improvement • Oversee system integrations, data feeds, and scheduled jobs in near-real time using advanced monitoring and AI-assisted anomaly detection tools • Detect failures or performance degradation early, preventing disruption to business operations • Monitor and manage integration error queues, ensuring timely triage and resolution of failed transactions or syncs • Analyze and classify integration failures (data, configuration, code, or external API-related) • Escalate recurring or complex issues to development teams or external vendors with clear, structured documentation • Conduct in-depth root cause analyses to uncover underlying causes of recurring issues and identify patterns or trends using data analytics and AI insights • Proactively forecast potential integration risks or bottlenecks based on observed trends • Collaborate with Finance, Operations, Supply Chain, Customer Support, and IT teams to ensure integration meets business needs across all entities and departments • Act as a liaison between technical and business stakeholders, translating system behaviors into actionable insights • Communicate integration health and improvement initiatives clearly to leadership and cross-functional stakeholders

• BPO Engagement Oversight and Management: Actively participate in BPO Monthly Status and Quarterly Business Review meetings. • Analyze engagement performance to ensure adherence to contractual service level agreement metrics and other process performance expectations • Help OneDigital field offices, national practices and corporate functions manage their ongoing BPO relationships, engagement performance and business results • Serve as primary point of contact for field offices, national practices and corporate functions as it relates to fielding requests for assistance within existing BPO engagements: Oversee and conduct information gathering • Perform troubleshooting of root cause issues in cooperation with internal stakeholders and BPO delivery leads • Facilitate BPO solution design, planning and implementation • Track and report on solution success • Identify process improvement, streamlining and/or automation opportunities, whether enabled by OneDigital tools or platforms or by partner tools or platforms. Build and use basic CBA justification for internal stakeholder approval. Oversee implementation to confirm expected results are achieved. • Project Management & Special Initiatives Act as project manager for special initiatives assigned by the BPO Program Manager, ensuring deliverables are completed on time and aligned with strategic goals. • Conduct independent research, analyze data, and present findings that inform leadership decisions. • Assist with BPO contractor onboarding and compliance to mandatory, annual refresher training. • Program Performance Reporting Design and manage processes to capture, track and report on BPO engagements, program savings & benefits • Support Marketing and Program Growth Document field office, national practice and corporate function engagement case studies • Develop and post BPO-related content to the OneDigital internal portal pages • Coordinate amongst field offices, national practices and corporate functions to exchange BPO learnings • Work with the BPO Program Manager, field, national practice and corporate function leaders to identify opportunities for expansion of BPO adoption

• Will be the primary point of contact for all delegated entities with regards to onboarding/credentialing providers. • Responsible for the resolution of all issues, including those identified by the provider, and those identified internally that impact the physician. • Schedules regular meetings with assigned delegated entities to identify and trouble shoot issues. • Trains/educates entities regarding the onboarding delegated process. • Responsible for investigations to ensure online Provider directory is updated and accurate. • Makes all changes necessary to ensure the directory is at all times accurate. • Configures new Provider loads, updates and terminations. • Provides assistance and guidance with large ad-hoc data entry projects in MHS. • Performs quarterly roster reconciliations to ensure that the health plan directory is current, accurate and adheres to department guidelines, regulations, and government laws. • Tasked with making required changes to ensure directory is compliant. • Designated to receive and review provider credentialing applications. • Coordinates with hospital/clinic, medical staff, and practitioners to ensure privileging process is timely completed. • Determines whether additional documentation, verifications, references, and/or applications are needed. • Receives, reviews and submits provider contracts. • Coordinates with Network Management staff to finalize provider applications and contracts. • Responsible for all follow-up so that timely approval occurs. • Reports to Team Lead • Additional duties as assigned