Role Description - Build and maintain strong, long-term client relationships - Act as the main point of contact for key partners - Identify growth opportunities and drive revenue for both clients and the company - Analyze performance metrics and develop improvement strategies - Collaborate closely with internal teams (Sales, Marketing, Product, and Tech) - Ensure client satisfaction and proactive issue resolution Qualifications - Proficiency in English and Ukrainian is a must - Experience with Jira, Microsoft Office; familiarity with Tableau, Canva, or similar tools is an advantage - Strong analytical skills and understanding of CRM systems - Previous experience in account management, client success, or sales - Excellent communication, negotiation, and prioritization skills - High level of emotional intelligence and multitasking ability - iGaming industry experience is a strong advantage - Proactive, fast learner, open to feedback and new knowledge Benefits - A dynamic and innovative work environment in a top-tier iGaming company - Flexible working hours and remote options - Career growth and a chance to influence company revenue strategy - Business trips and participation in international events

• Be the main day-to-day contact for assigned partners, keeping communication clear, proactive, and partner-first • Run partner check-ins for owned accounts with strong agendas, alignment notes, and follow-through • Translate partner needs into actionable internal direction and keep detailed records on scope, deliverables, and status • Coordinate campaigns end-to-end, ensuring timelines, quality, and scope stay tight • Monitor performance with the paid media team, pull reports, and surface insights that drive smarter decisions • Keep creative, media, and analytics pods aligned so execution stays smooth and predictable • Track progress against partner goals: budget, inquiries, apps, enrollments • Spot retention, renewal, and upsell opportunities early and support proposals alongside the Account Director • Jump into new business support and onboarding when needed to help partnerships start strong • Assist with account financial health by supporting reporting accuracy and following up on invoicing as requested

• Own client relationships for a portfolio of eCommerce brands as the primary point of contact and trusted advisor • Lead bi-weekly client meetings , translating data into clear, strategic narratives and next steps • Review performance across key metrics and accounts , spotting trends, shifts, opportunities, and risks early • Guide full-funnel strategic direction by interpreting performance and recommending priorities that drive growth • Translate client communication into actionable internal direction , ensuring teams have the context needed to execute well • Reinforce value and impact proactively , helping drive strong retention through clear communication and strategic leadership

• To lead the business development, sales and proposal activities with assigned customers. • Act as the primary Key Account Manager for Irish Water, Northern Ireland Water, and Scottish Water, ensuring consistent engagement, proactive business development, and effective management of live and emerging opportunities. • Travel throughout Ireland and Scotland for account activities, to lead meetings, presentations, site visits, and relationship development with customer stakeholders. • Develop, maintain and enhance strong relationships with existing and prospective customers in the region to secure new business opportunities. • Ensure both contractual and non-contractual commitments towards customers are achievable and that their expectations are managed appropriately. • Analyse customer enquiries to extract critical technical, commercial, and strategic drivers — enabling us to shape solutions that respond to both stated needs and underlying objectives. • Lead the preparation and submission of proposals and tenders, supported by the Tendering team, ensuring they address customer requirements effectively, whilst maximising price and commercial benefits for the Company. • Maintain full awareness of customer business plans (annual, AMP and beyond) and how these shape their medium- to long-term infrastructure needs. • Deliver insight-led presentations that demonstrate an understanding of the customer’s regulatory context, operational challenges, and investment priorities, showcasing how our solutions address those needs and differentiate us from the competition. • Competitor analysis – understand and communicate the activities of competitors including but not limited to market sectors, products, customers, structure, strengths and weaknesses.