Title: Senior Program Manager - Transformation Locations: Melbourne, Brisbane, Adelaide, Perth time type Full time Hybrid job requisition id 354621 Job Description: Primary Details Time Type: Full time Worker Type: Employee - Location: Sydney (preferred), Melbourne, Brisbane, Adelaide, Perth - Type: Permanent, full time - Hybrid role, Happy to talk flexible working The opportunity We're looking for a Business Program Manager to lead the business delivery of our New Insurance Platform (NIP) across AUSPAC. This is a critical leadership role, partnering closely with technology and senior stakeholders to ensure business outcomes are clearly defined, delivered, and embedded successfully. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role Acting as the senior business owner for the program, you will shape how we design, build and transition to a new platform that supports our future growth. Working across product, operations, and transformation teams, you'll lead through complexity, ensuring strong governance, clear direction, and successful outcomes. You will: - Act as the accountable business owner for the New Insurance Platform, ensuring delivery aligns to business objectives, scope, and transformation strategy - Lead end-to-end discovery, defining business processes, product requirements, data impacts, and regulatory considerations - Oversee product streams across multiple tranches, ensuring alignment between product intent, platform capability, and business outcomes - Own and drive the business readiness approach, ensuring teams are prepared for go-live across all impacted business areas - Manage governance, risk, and issues, including RAID oversight and providing clear executive decision support - Lead senior stakeholder engagement across QBE, Elders, and delivery partners, while supporting go-live decisions and transition into BAU and hypercare About you To be successful in this role you will have: - Experience leading large-scale business transformation programs within complex organisations (ideally insurance or financial services) - Strong experience owning discovery, business readiness, and operating model change - Proven ability to work as a senior counterpart to technology delivery, influencing across business and delivery teams - Deep understanding of governance, risk management (RAID), and executive decision frameworks - Exceptional stakeholder engagement skills, with the ability to influence at executive level - Strong commercial judgement and the ability to navigate complexity, ambiguity, and competing priorities Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Life Leave, supporting the life events we all experience, leaving your annual leave for rest - 18 weeks' gender-equal flexible leave for all new parents, including paid super - A range of discounts on insurance products, car hire, hotels, goods and services Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: - 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program - Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion - Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates APPLY NOW and let's make it happen! If you're looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Skills: Analytical Thinking, Business Transformation, Coaching for success, Communication, Cost Management, Critical Thinking, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Project Resource Management, Stakeholder Management, Strategic Planning, Waterfall Model, Working Independently Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

• Managing a variety of large scale project portfolios that fall within the technical and non-technical areas from concept through deployment. • Works collaboratively with senior leadership, IT groups, business partners, suppliers and other teams to consistently deliver portfolios on time, within scope and within budget.

• Own the planning, scope, and execution of digital twin implementation engagements across multiple simultaneous customer accounts • Define project pace, manage timelines, and track deliverables against project plan or contract – including measuring the return on investment value of what has been delivered. • Be the orchestrator between the customer, product, engineering and technical artist team. • Coordinate and lead customer-facing project meetings, steering committees, and executive reviews. • Work closely with solutions architect to translate customer requirements into executable delivery plans, setting the right expectations early-on. • Build positive relationships with customer partners and internal teams – including being the voice of the customer to our product team. • Identify risks early and drive resolution before they impact delivery • Participate in the hand-off from pre-sales to post-sales for a smooth transition, maintaining a positive relationship with the Adobe sales team.

Role Description The Sr. Manager, Customer Requirements and Information Program owns the regional execution and maturity of the Customer Requirements & Information Management (CRIM) capability across the Americas. The position acts as a strategic business partner to Sales Business Centers (SBCs) and senior corporate stakeholders across the Americas, with accountability for impact, consistency, and scalability of customer-driven information handling. This role plays a critical part in safeguarding Olympus’ compliance and revenue by governing how regional responses to customer requirements (e.g. ESG, EHS, BCM, material compliance, IT and product security) are prioritized, validated, and aligned with global standards. The incumbent operates with autonomy in prioritization, escalation, and stakeholder alignment within the global CRIM framework. The position bridges regional operational needs with global strategic direction. Rather than focusing on volume handling, the role emphasizes enablement, training, and process innovation to reduce ad-hoc workload over time and build a sustainable regional capability. Job Duties - Request Management: Manage and validate customer requests in the region, reviewing scope, deadlines, templates, unclear requirements, and regional relevant regulations. Escalate gaps in ownership or data quality and ensure feedback loops on closed requests (i.e., assessment outcomes, tender results). - Bridge Local SBC & Global CRIM: Act as senior regional interface to SBCs and Commercial leadership, local Sales, Contract Operations, Procurement, Regulatory and Supply Chain teams with Global CRIM, owning ticket operations and follow-up in the Americas. - Bridge Global CRIM & Upstream Functions: Identify systemic gaps and implement scalable process and capability improvement. Train & guide upstream receivers on CRIM process and maintain regular information exchange on customer requests and upstream developments to ensure aligned and compliant answers. - Advance CRIM Tools & Data Reporting: Support refinement of CRIM-related IT systems (e.g., CRIM AI Assistant) to enhance data integration and efficiency. Develop automated reporting and KPI tracking to enable data-driven management decisions and improved visibility of CRIM impact. - Continuous Improvement: Identify operational inefficiencies, recurring issues, and opportunities for improvement. Recommend enhancements to global CRIM processes, templates, and governance to drive efficiency and consistency. - Regional Transparency & Reporting: Oversee request volumes, workloads, and bottlenecks to manage risks, delays, and resourcing needs inside Global CRIM. Collect and consolidate market insights to anticipate future customer trends and provide structured management updates. Represent CRIM in relevant regional meetings (i.e., R-RAC, Contract Ops.) and support knowledge flow between global and local teams. - Stakeholder & Customer Interaction: Support regional sales and tender teams in explaining CRIM processes to respective internal & external stakeholders. Build strong relationships with upstream stakeholders, Regional CommEx partners, and industry associations (e.g., AdvaMed, HIRC, Assent). - Knowledge Sharing & Enablement: Drive regional enablement, training, and adoption of CRIM standards and tools (i.e. CRIM principles, share best practices across regions, promote reuse of responses, and ensure consistent sustainability reporting). - Quality & Compliance Assurance: Partner with regional teams on regulations from Government, ensuring all responses align with Olympus’s global CRIM standards and templates. Proactively identify compliance risks and use regulatory alignment as a competitive advantage. - Other duties as assigned. Qualifications - Degree in Business Administration, Data Analytics, Sustainability, or a related field required. MBA preferred. Additional certifications in process management, data analytics, or sustainability reporting are an advantage. - With a bachelor's degree: minimum 12 years’ experience in complex organizations and/or cross-functional roles with demonstrated stakeholder influence. - With a master's degree: minimum 10 years’ experience in complex organizations and/or cross-functional roles with demonstrated stakeholder influence. - Demonstrated track record in process optimization and/or project management, preferably related to CRIM relevant topics. - Proven ownership of governance, process design, and regional impact. - Experience partnering closely with Sales or Commercial organizations, and/or stakeholder collaboration across corporate, divisional, and regional levels. Ideally, knowledge of compliance and regulatory frameworks relevant to customer request of CRIM. - Strong analytical and problem-solving abilities, capable of interpreting complex data and translating it into actionable insights. - Excellent communication and stakeholder management skills, able to influence and align without direct authority. - Hands-on and proactive mindset with ability to manage multiple workstreams under tight deadlines. - Strong organizational skills and attention to detail, ensuring quality and compliance in content and reporting. - Strategic and commercial mindset, understanding CRIM’s impact on business performance (both risk mitigation and top-line contribution). - Cultural awareness and collaboration skills, comfortable working in cross-regional and cross-functional settings. - Business fluency in English (spoken and written); additional language skills (i.e. Spanish) are an asset. - Demonstrated resilience and adaptability to shifting priorities in a fast-paced, evolving organizational environment. Benefits - Competitive salaries, annual bonus and 401(k)* with company match - Comprehensive medical, dental, vision coverage effective on start date - 24/7 Employee Assistance Program - Free live and on-demand Wellbeing Programs - Generous Paid Vacation and Sick Time - Paid Parental Leave and Adoption Assistance* - 12 Paid Holidays - On-Site Child Daycare, Café, Fitness Center**