• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers • You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations • From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices • Provide customers with clear proactive technical guidance and expertise across all our products • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations • Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

• serve as a liaison between Availity’s technical teams, health plan analyst, Strategic Account Managers (SAS) and the strategic health plan partners • ensure that the products or services align with the customers' technical needs and business objectives • proactively build, maintain, and expand relationships with strategic Payer Partners • provide exceptional customer service and support to build strong, long-term relationships with clients • provide thought leadership and deliver account management excellence • communicate with accounts on a regular basis based on tier structure and need, via newsletters, email, phone, and/or face to face meetings • consult with Health Plan customers to identify and qualify opportunities to up-sell new products or services

• Strategically support Stripe’s largest and most complex users. • Provide a gold standard experience to your assigned accounts’ key stakeholders • Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development • Foster long term user relationships that grow loyalty to Stripe and Stripe products • Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion • Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe • Lead user facing meetings both in person and through video chat • Collaborate on the continued design of this support offering • Create user-facing content for long term solutions

• Serve as a trusted advisor to CISOs and security leaders, translating technical findings into business impact and cyber risk insights. • Help customers make informed decisions on risk prioritization, mitigation strategies, and where security investments have the highest impact. • Own and drive the end-to-end lifecycle of customer relationships and engagements, including onboarding, assessment coordination, scoping, prerequisites, and operational execution. • Maintain an ongoing risk narrative for each customer, connecting assessment results, platform insights, and remediation progress over time. • Work with internal teams, including red team, blue team, threat intelligence, and platform specialists, to ensure successful engagement delivery. • Guide customers in understanding and interpreting cyber exposure models, attack paths, risk & mitigation insights generated by Cye's platform. • Support executive-level conversations around prioritization of remediation, security investments, and measurable risk reduction. • Drive long-term customer retention through consistent value realization and measurable outcomes. • Identify opportunities for deeper platform usage, additional assessments, and service expansion. • Partner with sales teams to support expansion discussions grounded in the customer's risk posture and security maturity.