Empowering a Modern Digital Government.
Senior Project Manager
Location
California
Posted
72 days ago
Salary
0
Seniority
Senior
Job Description
Senior Project Manager
Granicus
• Manage large customer projects during the implementation lifecycle • Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account • Prioritize initiatives based on business needs and requirements • Serve as an advisor to the customer as they improve their online processes • Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management • Create and maintain project plans, project status reports, and other relevant project documentation • Identify potential implementation risks and mitigation • Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions • Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals • Participate in sprint planning, review, and retrospective meetings and provide feedback to the team • Collaborate and work closely with internal partners.
Job Requirements
- Minimum of 5 years of experience in program/project management, preferably in a customer-facing role
- Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients
- Ability to manage multiple projects and prioritize tasks to ensure deadlines are met
- Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement
- Knowledge of project management tools, methodologies, and best practices
- Ability to work independently and collaboratively within a team
- Ability to manage conflict and influence decision-making at all levels of the organization
- Strong organizational and planning skills with the ability to manage complex, multi-faceted projects
- Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth
- Solid understanding of Customer Relationship Management (CRM)
- Proactive and data driven
- Excellent communications skills – listening, verbal, and written
- Bilingual (English and French) – required.
Benefits
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
- Special guest discussions on issues impacting our employee population
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