• Partner with customers to deeply understand their support operations, challenges, and automation goals, translating those into impactful AI-driven solutions using Forethought’s platform. • Design, configure, and implement intelligent workflows by training and tuning large language models (LLMs), building integrations, and optimizing automation strategies for maximum customer value. • Serve as a trusted advisor, guiding customers on best practices for implementing and scaling AI solutions across their customer experience ecosystem. • Lead end-to-end implementations, from discovery and solution design through deployment, testing, and enablement, ensuring successful launches and measurable time-to-value. • Collaborate cross-functionally with Product, Engineering, and Customer Success teams to deliver seamless implementations and provide feedback that helps shape Forethought’s roadmap. • Troubleshoot and resolve technical challenges during implementation, applying creativity and technical expertise to ensure smooth delivery. • Continuously improve AI performance by fine-tuning model behavior, enhancing automations, and iterating based on real-world results. • Document solutions, best practices, and learnings to scale knowledge across teams and ensure consistent, high-quality delivery. • Maintain clear, proactive communication with clients and internal stakeholders, providing regular updates, guidance, and insights throughout each project lifecycle. • Drive innovation and thought leadership, identifying new ways to apply AI to customer success workflows and maximize client ROI.

• Facilitate the business unit’s modernization and streamlining of its pre-production and production environments and its migration to the cloud. • Help deliver solutions that enable application teams to dedicate more time to providing value to customers and less to maintaining and troubleshooting problems in their pre-production & production environments. • Develops and maintains defined code patterns, standard methodologies, applications and APIs that empower application teams to manage their own pre-production and production environments in AWS. • Creates reusable, concise training products that can be used asynchronously by squads. • Builds positive relationships within and across teams.

• Serve as the primary point of contact for customers during the onboarding process, guiding them through the EDI testing and Pipe17 configuration process. • Collaborate with cross-functional teams including Sales, Product, and Development to ensure seamless onboarding and integration of customer EDI requirements. • Work with and oversee / manage partners who we are looking to bring on for outsourced EDI onboarding. • Develop and maintain strong relationships with customers, understanding their business needs and providing strategic guidance to maximize the value of Pipe17's solutions. • Manage project timelines, deliverables, and resources to ensure successful and timely onboarding of customers. • Provide training and support to customers on the use of Pipe17's platform, focusing on EDI and including troubleshooting and resolving technical issues as needed. • Act as a customer advocate within Pipe17, representing customer feedback and requirements to inform product development and enhancement initiatives.

• Lead the technical solution input to create winning, compliant, and commercially competitive bids. • Develop conceptual and detailed electrification architectures for projects in data centres, utilities, renewables, and emerging sectors. • Define system topologies including MV/LV distribution, protection, SCADA, digital systems, and BESS integration. • Create and support eHouse / prefabricated substation solutions, including equipment layout, compliance, HVAC considerations, and integration of ABB technologies. • Provide technical leadership during project bid, supporting compliant and competitive solution proposals. • Engage with customers, end users, consultants, EPCs, and DNOs to influence specifications and present ABB solutions. • Collaborate closely with ABB sales, engineering, product management, and global solution teams. • Capture market insights and lessons learnt from executed projects to continuously improve our solution offering.