Forethought

• Partner with customers to deeply understand their support operations, challenges, and automation goals, translating those into impactful AI-driven solutions using Forethought’s platform. • Design, configure, and implement intelligent workflows by training and tuning large language models (LLMs), building integrations, and optimizing automation strategies for maximum customer value. • Serve as a trusted advisor, guiding customers on best practices for implementing and scaling AI solutions across their customer experience ecosystem. • Lead end-to-end implementations, from discovery and solution design through deployment, testing, and enablement, ensuring successful launches and measurable time-to-value. • Collaborate cross-functionally with Product, Engineering, and Customer Success teams to deliver seamless implementations and provide feedback that helps shape Forethought’s roadmap. • Troubleshoot and resolve technical challenges during implementation, applying creativity and technical expertise to ensure smooth delivery. • Continuously improve AI performance by fine-tuning model behavior, enhancing automations, and iterating based on real-world results. • Document solutions, best practices, and learnings to scale knowledge across teams and ensure consistent, high-quality delivery. • Maintain clear, proactive communication with clients and internal stakeholders, providing regular updates, guidance, and insights throughout each project lifecycle. • Drive innovation and thought leadership, identifying new ways to apply AI to customer success workflows and maximize client ROI.

• Identify high-potential business and verticals and develop and execute outbound strategies to bring them to Forethought • Turn inbound demand into happy Forethought customers • Manage our sales pipeline, utilizing the sales process and playbook in place. • Define and communicate the specific benefits of Forethought appropriate for each user, from the first discovery, demo and trial process. • Own New Business opportunities from start-to-finish along with Expansion for our current customer base.

• Drive proactive, outbound prospect outreach through phone, email, and social media. • Achieve sales-qualified opportunity goals. • Partner with Account Executives to engage best-fit accounts. • Research technical buyers and craft contextual emails and cold calls. • Maintain accurate documentation in the CRM. • Collaborate with Marketing to refine messaging.

Launched in 2018, Forethought offers the world’s most advanced AI agents for CX — enterprise-ready and built for every customer moment. Handling billions of monthly interactions for leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents think, act, and improve — delivering better customer experiences and scalable business impact. We are tackling a $400B+ market opportunity, and we’re assembling a world-class team to help us get there. We are seeking dedicated and talented Full Stack Engineers with a growth mindset, engineers who thrive on solving complex challenges and want to help shape the future of AI-driven customer support. As a Senior Full Stack Engineer at Forethought, you will design and build AI-powered products that transform the customer support experience. You’ll develop features that help support teams find answers faster, automate complex workflows, and deliver exceptional customer experiences. Our modern tech stack includes React.js, TypeScript, FastAPI, and MongoDB. As a key member of our early engineering team, you’ll work closely with Design, Product, and Backend teams to turn complex challenges into elegant, intuitive solutions. You’ll own the frontend architecture, write clean and maintainable code, and develop reliable integrations with REST APIs. What a typical week may look like at Forethought: Develop new features using React.js Modify and extend behavior of back-end code using Python Work with other engineers to develop an API endpoint Work with the design team to develop a pixel-perfect interface Help think of new features and product ideas Test and launch your code to the world's largest companies Iterate and do it all over again What we value and look for in a forward-deployed engineer: [Required] 5+ years experience in front end or full stack development [Required] Proficiency in JS/HTML/CSS with React.js Strong coding ability; able to work in large codebases with fluency Solid grasp of computer science, algorithms and data structures Past work building web applications in a real world setting Detailed ability to implement pixel-perfect UI from pixel-perfect mockups "Full-stack" mentality; Python experience is a bonus Adaptable, humble, and interested in making an impact Bachelor's in Computer Science or related field Why Forethought: A fast-paced and collaborative environment Build category-defining products Work with world class talent (Facebook, Dropbox, LinkedIn, Google) A chance to be an early member of the team with equity to match Make an impact and help make everyone a genius at their job Medical, dental, and vision coverage Unlimited PTO policy If you’re interested in building thoughtful, production-grade software in an AI-driven product environment, we’d love to hear from you. The salary range, $170,000-$200,000, reflects the target for new hire base salaries; final offers are tailored to the candidate's specific location, years of experience, and job-related competencies.

• Build automated lifecycle journeys across onboarding, adoption, renewal, cross-sell, and upsell. • Partner with our customer support team to operationalize customer communications and reminders. • Drive revenue impact by identifying and activating expansion moments at key lifecycle intervals. • Own customer newsletters and product update announcements. • Design event-triggered campaigns using product signals, Appcues events, and Salesforce data. • Support, with opportunity to own, customer-facing webinars, events and other campaigns and programs. • Build and scale programs for G2 reviews, testimonials, references, and referral motions. • Maintain an always-on pipeline of customer quotes, case studies, and success stories. • Capture customer sentiment (NPS, in-app feedback, surveys) and surface insights internally.