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CSG logo
CSG

CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.

Software Development Engineer II

Full-stack EngineerSoftware EngineerFull TimeRemoteSeniorTeam 5,001-10,000Since 1982H1B SponsorCompany SiteLinkedIn

Location

India

Posted

70 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishAzureCloudETLITSMJavaScriptSOAPSQL.NET

Job Description

Software Development Engineer II

CSG

• You will help design, build, and operate engineering solutions that keep CSG’s internal services, work management platforms, and operational tooling reliable and efficient. • You’ll work primarily on integrations and automation across systems like Helix ITSM, Azure DevOps (ADO), Atlassian, MyCSG, and Jitterbit, with a strong focus on data migration, synchronization, and workflow automation. • You will participate in design and delivery of medium-sized features and components across the full application development lifecycle – build, test, deployment, hosting, monitoring, and continuous improvement – working closely with architects, senior engineers, product owners, and support SMEs. • You will implement REST API integrations between Jira/Helix/ADO and other internal systems. • You will contribute to Jitterbit (Private Agent Group) integrations, including configuration and scripting. • You will support data migration tooling (e.g., Jira → ADO) across extract, transform, validate, and load stages. • You will build checks and scripts to keep records in sync across Helix, Jira/ADO, and other systems. • You will partner with senior engineers on migration strategy and validation rules. • You will deliver features in C#/.NET using Visual Studio and Git / Azure DevOps Repos. • You will contribute to Azure Pipelines CI/CD for builds, tests, and deployments. • You will help develop and support web apps and services. • You will implement logging, monitoring, and alerting for integrations and services. • You will help triage and resolve production issues across Helix, ADO, Atlassian, Jitterbit, and related flows. • You will maintain runbooks and operational checks and participate in support/on-call rotations with guidance. • You will participate in design discussions and estimations with senior engineers and architects. • You will work closely with product, operations, and support teams to turn requirements into robust solutions. • You will share knowledge through documentation, demos, and cross-training sessions.

Job Requirements

  • Bachelor’s degree in computer science, Software Engineering, or related field, or equivalent practical experience.
  • 3–5 years of software engineering experience, ideally in enterprise or platform/tooling teams.
  • Strong programming skills in C#/.NET (or similar typed language) and experience working with REST APIs (consumption and basic design).
  • Hands-on experience with application development lifecycle activities: Implementing features, Writing and maintaining automated tests, Participating in build and deployment processes, Supporting applications in hosted/cloud environments.
  • Practical experience with integration or ETL tooling (e.g., Jitterbit, custom migration scripts, or equivalent), including error handling, throttling, and retry patterns.
  • Experience working with: Jitterbit Script & JavaScript, REST & SOAP APIs, JSON, XML, Authentication patterns such as OAuth, Basic Auth, API keys, Webhooks and Postman / API testing tools.
  • Hands-on experience with Azure DevOps: Work items, queries, and boards, Azure Repos (Git), Azure Pipelines CI/CD (build, release, deployment processes).
  • Good working knowledge of SQL and data modeling for operational / reporting scenarios (e.g., staging tables for migrations, operational dashboards).
  • Comfort working in Azure and/or other cloud environments (app services, service accounts, secrets, connectivity patterns).
  • Strong debugging and problem-solving skills, particularly around distributed integrations (multiple systems, logs, and teams involved).
  • Familiarity with logging and monitoring practices (e.g., structured logs, dashboards, alerts) across services and integrations.

Benefits

  • Work from Home, in-office, or hybrid
  • Employee Belonging Groups
  • Healthcare: Dental, Medical, and Vision
  • Paid Vacation, Volunteer, and Holiday Time Off
  • And so much more!

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