• Partner in driving the creation and maintenance of reusable components, patterns, and documentation in Figma. • Set standards for visual design and execution across our products to deliver a world-class user experience. • Collaborate with product managers, engineers, and designers to deliver a single source of truth that reduces redundancy. • Advocate for UX and accessibility best practices and principles to ensure alignment with design system.

• Support the execution of TMF department activities related to the eTMF system and associated processes. • Assist with monitoring document flow and basic oversight activities within the eTMF system. • Support User Acceptance Testing (UAT) activities, including documentation and test execution under supervision. • Assist in creating and / or updating system-related documentation such as Quick Reference Guides. • Assist in maintaining and updating TMF reports and dashboards. • Help analyze TMF metrics and prepare summary reports for review by senior team members. • Support end‑user inquiries by assisting with ticket triage, access requests, and basic metadata corrections. • Assist with centralized mailbox monitoring to ensure inquiries are logged and routed appropriately. • Participate in department meetings and end‑user forums to build understanding of TMF systems and processes. • Follow established procedures with a strong focus on data integrity and quality.

• Serve as the first responder for IT support requests via ticketing systems, Slack, and email, triaging and resolving issues related to hardware, software, networking, and access. • Configure and manage SSO (Single Sign-On), MDM (Mobile Device Management), and identity platforms. • Administer and support Google Workspace, Microsoft Office/365, and collaboration tools such as Monday.com and Linear. • Manage endpoint monitoring and patching using NinjaOne; ensure devices are secure, compliant, and up to date. • Execute employee onboarding and offboarding processes: provisioning accounts, hardware setup, access permissions, and asset recovery. • Provide basic support and access management for cloud platforms including AWS, Azure, GCP, and Databricks. • Write and maintain automation scripts in Python and Bash to streamline repetitive IT tasks such as user provisioning, log collection, system health checks, and reporting. • Use GitHub (git) for version control of IT scripts, configuration files, and infrastructure-as-code artifacts; participate in code reviews and follow team branching strategies. • Maintain IT documentation, runbooks, and the internal knowledge base to enable self-service and reduce ticket volume. • Assist with IT security initiatives including access reviews, MFA enforcement, and compliance-related tasks. • Track and manage hardware and software asset inventory. • Partner with DevOps, Security, and People teams to support company growth and efficiency.

• Serve as the primary technical contact for escalated support requests, ensuring prompt, professional, and effective resolution. • Diagnose and resolve advanced technical issues related to CCTV systems, Access Control platforms, and Intercom systems. • Conduct root cause analysis for recurring issues, developing mitigation strategies and preventative solutions. • Provide technical guidance to users via phone, email, and live chat. • Maintain detailed records of all support interactions within the ticketing system, adhering to established SLAs and service quality standards. • Support and troubleshoot computer networks, including IP addressing and switches. • Collaborate with internal teams to address complex technical challenges.