Role Description - Design and implement workflows for user Joiner/Leaver/Mover events. - Strong understanding of IAM concepts, including user provisioning, access certification, and role management. - Provide advanced support for SailPoint IdentityNow, resolving complex technical issues. - Build mapping rules, certification campaigns, and compliance reports for SOX, PCI, etc. - Lead application onboarding and target system integrations using REST, SOAP, JDBC, LDAP, etc. - Install, configure, and customize IdentityNow platform modal and connectors. - Collaborate with cross-functional teams including DevOps, Engineering, and Customer Success to address and resolve customer concerns. - Manage and resolve support tickets, ensuring timely and effective solutions. - Conduct root cause analysis and implement corrective actions to prevent recurrence of issues. - Draft HLD/LLD, test scripts, workflow diagrams, and operational runbooks. - Onboard applications to SailPoint IdentityNow, including configuring connectors and managing identity profiles. - Candidate must have experience in integrating ServiceNow with SailPoint (ServiceNow Catalog Integration / Ticketing based integration / Managed application integration). - Having good exposure of application onboarding for SAP applications/Oracle business suits etc. - Experience in troubleshooting complex issues, collaborating with internal teams, and ensuring high customer satisfaction. - Assist in the development and maintenance of support documentation and knowledge base articles. - Experience with RESTful APIs and integration with other systems. - Participate in on-call support rotation as needed. - Provide training and guidance to junior support engineers. - Excellent problem-solving skills and the ability to troubleshoot complex issues. - Strong communication skills, both written and verbal. - Ability to work independently and as part of a team. Qualifications - Experience with other IAM tools such as Okta, Ping Identity, or Microsoft Entra ID (formerly Azure AD). - Knowledge of cloud platforms like AWS, Azure, or Google Cloud. - Certification in SailPoint IdentityNow or other IAM solutions. Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. - At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. - Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. - We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.

• Create the master schedule and the detailed schedule • Prepare the assumptions note associated with the schedule • Build the integrated resource-loaded schedule using input data • Identify the project’s critical and near-critical paths • Prepare and participate in project steering/management meetings • Collect input data to update the schedule • Update the assumptions note according to schedule changes • Support the Project Manager in preparing schedule progress presentations

Requisition Number: 2356962 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Senior Workplace Services Desktop Engineer is a technical leader responsible for architecting, engineering, and sustaining end-user computing platforms that enable a secure, efficient, and modern digital workplace. This role focuses on system reliability, endpoint security, automation, and operational excellence across devices, operating systems, and collaboration technologies. As a senior-level engineer, this position acts as a top-tier escalation point and subject matter expert, partnering closely with Security, Infrastructure, Networking, and Operations teams. The role also plays a key part in guiding offshore/onshore delivery models and influencing technology strategy and standards. Primary Responsibilities: - Technical Leadership & Collaboration - Serve as a senior escalation point for complex endpoint and desktop engineering issues - Apply systems thinking, detailed diagnostics, and root-cause analysis to resolve high-impact problems - Collaborate closely with Infrastructure, Network, Security, and Service Desk teams to ensure cohesive service delivery - Participate in change, release, and incident review processes to maintain platform stability - Influence and contribute to the endpoint technology roadmap and platform strategy - Mentor junior engineers and operational teams to elevate skillsets and delivery quality - Documentation & Knowledge Management - Create and maintain SOPs, runbooks, engineering standards, and architectural documentation - Ensure operational documentation is accurate, scalable, and optimized for offshore teams - Support knowledge transfer initiatives across onshore/offshore delivery resources - Endpoint Platform Engineering - Design, standardize, and maintain enterprise endpoint platforms including Windows and mobile devices - Manage OS deployment, provisioning, and enrollment workflows for modern workplace environments - Lead Windows OS lifecycle activities, including feature updates, version migrations, and major upgrades (e.g., Windows 11) - Maintain hardware standards including BIOS, firmware, and driver management - Ensure endpoint performance, reliability, and user experience at enterprise scale - Security, Compliance & Vulnerability Management - Collaborate with Patch Management and InfoSec teams to remediate endpoint vulnerabilities - Implement and manage device compliance policies, secure baselines, and disk encryption standards - Support security initiatives by ensuring endpoint configurations align with corporate and regulatory requirements - Automation & Tooling - Develop scripts and automated workflows (PowerShell preferred) to streamline operational tasks - Reduce manual processes through automation, AI-driven solutions, and standardization - Engineer and support solutions using Microsoft Intune and modern endpoint management platforms - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - 5+ years of experience in Endpoint Engineering, Desktop Engineering, or Workplace Services - Solid hands-on experience with Windows OS lifecycle management at scale - Experience supporting hybrid and remote workforce environments - Subject-matter strength with Microsoft Intune and modern management technologies - Advanced PowerShell scripting and automation capability - Solid understanding of endpoint security principles and secure configuration baselines Preferred Qualifications: - Experience with SCCM / ConfigMgr - Experience working within offshore/onshore delivery models. - Exposure to Tanium or similar endpoint management/security platforms - Advanced scripting experience (PowerShell, automation frameworks) - Understanding of ITIL practices for incident, problem, and change manage At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

• Focus on engineering and delivery of plumbing system design for healthcare and other complex facilities • Manage engineering projects, directing designers & other disciplines • Personally perform engineering activities and engage in project meetings • Provide a superior level of technical services to clients • Engineer and design plumbing systems, including medical and laboratory piping, medical gases • Support client interactions and participate in project meetings