• Act as the first point-of-contact for customers. • Provide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability and compatibility. • Provide remote assistance support via LogMeIn Rescue to login, troubleshoot and resolve an issue on a customer’s behalf. • Assess customer needs using probing questions and recommend appropriate StarTech.com products. • Offer innovative solutions tailored to meet unique customer requirements. • Identify sales opportunities and escalate to the appropriate internal teams. • Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products. • Gather and document each interaction with a customer in the Customer Relationship Management platform. • Regularly follow up and attempt to resolve any outstanding customer issues.

Role Description We are seeking a high-energy, detail-oriented Bilingual Patient Care Coordinator to join our fast-paced Cardiology practice. In this role, you will be the primary point of contact for our patients, ensuring they receive seamless and compassionate care while managing the complex scheduling needs of a specialty medical office. - Bilingual Communication: Provide fluent verbal and written communication in both English and Spanish to assist our diverse patient population accurately and empathetically. - High-Volume Call Management: Efficiently handle a high volume of inbound and outbound calls, acting as the first point of contact for patient inquiries, referrals, and general information. - Specialized Scheduling: Coordinate and manage complex appointment calendars for Cardiology consultations, follow-ups, and diagnostic testing. - Patient Follow-Up: Proactively conduct outbound outreach to patients for post-procedure check-ins, appointment reminders, and to relay non-clinical instructions from providers. - End-to-End Care Coordination: Ensure all patient demographic and insurance information is accurately captured and updated in the EMR system during the intake process. - Administrative Support: Manage patient requests for medical records, prescription refills, and specialist referrals while maintaining strict HIPAA compliance. Qualifications - Language: Native or professional fluency in Spanish and English is required; at least CEFR B2 Level for Spanish with valid language certificate. - Experience: Previous experience in a medical front-office or call center environment; experience in Cardiology is highly preferred. - Technical Skills: Proficiency with EMR/EHR systems and multi-line phone systems. - Communication: Exceptional phone etiquette and the ability to remain calm and professional under pressure in a high-volume setting. - Multitasking: Strong organizational skills with the ability to jump between scheduling, follow-ups, and live calls seamlessly.

Role Description We're looking for an organized and proactive Travel Scheduler & Workflow Planner to support daily operations by coordinating travel timelines, managing itinerary schedules, and ensuring workflows run efficiently from planning through completion. This fully remote opportunity is ideal for someone who thrives on structure, clear communication, and keeping multiple moving parts aligned. In this role, you'll use established systems, tools, and training to support travel-related requests and internal workflows while working independently and maintaining high standards of accuracy and professionalism. - Coordinate travel schedules, timelines, and key planning milestones - Oversee workflow progress to ensure travel-related tasks are completed accurately and on time - Communicate with clients and team members to gather and confirm itinerary details - Track updates, monitor outstanding items, and follow up as needed - Maintain organized digital records, itineraries, and documentation - Review travel plans to ensure accuracy and completeness - Identify ways to improve efficiency and maintain smooth planning processes Qualifications - Strong organizational and communication skills - Ability to manage multiple schedules and prioritize effectively - Experience in scheduling, administrative coordination, workflow management, or customer support (preferred, not required) - Comfortable working independently in a remote setting - Detail-focused, dependable, and tech-savvy - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - Fully remote flexibility - Structured onboarding and ongoing support - Clear processes and systems designed for success - Opportunity to build experience in scheduling and workflow coordination - Long-term growth opportunities within a collaborative team

Role Description The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by contacting the patients by telephone and screening them to determine if the patient is eligible for state, county, and federal assistance programs. - Screen patients for eligibility of State and Federal programs - Identify all areas of patients’ needs and assist them with an application for the appropriate State or Federal agency for assistance - Initiate the application process when possible - Advise patients of the appropriate assistance program(s) to best suit their individual needs - Provide detailed instructions to patients regarding securing all available program benefits - Advise patients of program time limitations and ensure that all deadlines are met - Complete all necessary steps in locating patients and involving the outside field staff when necessary - Obtain all necessary information from patients upon the initial contact when possible - Record thorough and accurate documentation on patient accounts in the CUBS system - All documentation in the CUBS system should be clear and concise - Maintain a positive relationship with patients throughout the entire application process - Assess the status and progress of applications - Contact government agencies when necessary - Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained - Other duties as assigned or required by client contract - Maintain good working relationships with State and Federal agencies - Resolve accounts in a timely manner - Meet daily productivity goals and objectives as assigned by management - Maintain confidentiality of account information at all times - Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct - Maintain awareness of and actively participate in the Corporate Compliance Program - Maintain a neat and orderly workstation - Assist with other projects as assigned by management Qualifications - High school diploma or equivalent is required - Prefer previous customer service/call center experience - Prefer previous experience with medical coding or billing - Proficient PC knowledge and the ability to type 30-40 wpm - Ability to effectively work and communicate with coworkers, patients, and outside agencies - Ability to present oneself in a courteous and professional manner at all times - Ability to stay on task with little or no management supervision - Demonstrate initiative and creativity in fulfilling job responsibilities - Excellent organization skills - Ability to prioritize multiple tasks in a busy work environment - Reliability of task completion and follow-up Requirements - MUST BE BILINGUAL WITH ENGLISH AND SPANISH SPEAKING - Must be able to sit for extended periods of time - For Remote Work from Home - must have a quiet, private area to perform work Benefits - Medical - Vision - Dental - 401K - Paid Time Off Company Description We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.