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Blue Yonder, formerly known as JDA Software, is a leading supply chain management solutions company that was founded in 1985. As an employer, the company values empowerment, effect
Sr. Sales Services Advisor
Location
United States
Posted
60 days ago
Salary
$137.1K - $172.9K / year
Seniority
Senior
Job Description
Sr. Sales Services Advisor
Blue Yonder
Role Description The Sr. Sales Services Advisor specializes in extended premium support and application managed services (AMS) and is a quota-carrying specialist sales overlay role within Blue Yonder’s Professional Services Sales organization. This position is responsible for driving bookings for Blue Yonder’s CX Subscription Services (Enhanced Support & Managed Services offering) across Blue Yonder’s installed base and net new customers. The role owns ultimate accountability in developing and executing a territory plan that achieves overall pipe and booking targets. The role partners closely with Client Partners, Account Executives, Services Delivery, and Customer Success to identify, shape, and close recurring services opportunities that help customers stabilize, optimize, and continuously improve their Blue Yonder solutions post Go-Live. This senior advisor brings a deep understanding of Blue Yonder implementations, customer operational maturity, and supply chain execution challenges, and translates that insight into scalable, value-driven services offerings. What You'll Be Doing - Revenue Ownership & Pipeline Management - Carry a CX Subscription booking quota focused on Enhanced Support and Application Managed Services. - Build, manage, and forecast a qualified services pipeline across assigned territories and accounts. - Own opportunity strategy and execution for services deals, from early identification through close. - Ensure forecast accuracy and disciplined pipeline hygiene in Salesforce (or equivalent CRM). - Drive bookings, recurring revenue growth, and margin-aligned deal structures. - Sales Execution & Client Engagement - Act as the primary services sales lead supporting Client Partners and Account Executives on Enhanced Support and AMS opportunities. - Lead and participate in customer discovery sessions focused on operational pain points, system adoption, stability, and performance. - Position Enhanced Support and AMS as critical enablers of supply chain resilience, system reliability, and continuous improvement. - Participate in customer presentations, roadmap discussions, QBRs, and executive-level conversations. - Solutioning, Pricing & Deal Structuring - Lead solution design for Enhanced Support and AMS offerings, aligning scope to customer maturity, complexity, and business outcomes. - Translate Blue Yonder product usage, support trends, and operational challenges into clearly defined service scopes. - Develop pricing models, multi-year commercial structures, and business cases aligned to Blue Yonder services margin targets. - Own the creation and review of proposals, Statements of Work (SOWs), and services contract components. - Partner with Legal, Finance, and Services Delivery to negotiate scope, pricing, and commercial terms and drive deals to closure. - Territory & Account Planning - Collaborate with Client Partners to develop joint territory and account plans focused on expanding recurring services revenue. - Identify whitespace opportunities across Blue Yonder’s install base, including post-implementation stabilization, optimization, and transformation services. - Proactively target accounts with high operational complexity, frequent change, or limited internal support capacity. - Sales Enablement & Offering Evolution - Contribute to the development and execution of Blue Yonder services sales plays, messaging, and value propositions. - Enable Client Partners and account teams on Enhanced Support and AMS positioning, differentiation, and when-to-sell signals. - Provide structured market feedback to Services Leadership and Delivery on customer needs, adoption challenges, and competitive dynamics. - Support standardization and scalability of services offerings across regions and customer segments. Qualifications - 8+ years of experience in enterprise software, professional services sales, or managed services sales. - Proven success in a quota-carrying role selling recurring services, AMS, or post-go-live support offerings. - Experience selling into large, complex supply chain organizations (retail, manufacturing, logistics, or distribution). - Demonstrated ability to lead complex, multi-stakeholder deal cycles. - Strong commercial acumen, including pricing, margin management, and contract structuring. - Executive-level communication and consultative selling skills. Preferred Experience - Strong understanding of Blue Yonder solutions and the realities of operating WMS, TMS, Planning, or Commerce platforms in production. - Prior experience with Blue Yonder implementations, support, or consulting engagements. - Familiarity with supply chain execution and planning operations. - Experience selling multi-year managed services or outcome-based support models. - Background working in matrixed, global enterprise organizations. Performance Measures - Achievement of assigned CX Subscription Services quota. - Growth in recurring services pipeline and bookings within the Blue Yonder install base, including Forecast Accuracy and Reporting. - Forecast accuracy and deal quality (scope clarity, margin alignment). - Attach and expansion rates of services post go-live. - Adoption of CX Subscription Services by Client Partners. Benefits - Comprehensive Medical, Dental and Vision - 401K with Matching - Flexible Time Off - Corporate Fitness Program - A variety of voluntary benefits such as Legal Plans, Accident and Hospital Indemnity, Pet Insurance, and much more
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ABOUT FAIRCHILD EQUIPMENT Fairchild Equipment was founded in 1985 as Yale Materials Handling. Under the leadership of Gary Fairchild, we gradually diversified our manufacturers to add trusted brands, expanded our services areas to better serve Wisconsin, Minnesota, Northern Illinois, North Dakota, and the Upper Peninsula of Michigan. We’ve grown from only a five-person operation to over 280 employees. Now under the leadership of Gary Fairchild’s son, Chad Fairchild, Fairchild is all about possibilities for additional growth and expansion, while maintaining our operations as Family Owned. COMPANY CULTURE We know that in order for us to provide a dynamic and comprehensive customer experience, we need to have a team dedicated to industry experience, knowledge and customer service. We know our employees embrace our values and are driven to exceed expectations and we welcome the individual who shares those values. Come join our Fairchild Team! Family Values – Healthy work/life balance promoting a winning and pleasant work environment. Follow the Golden Rule. Safety Always – We are committed to safety at all times and in all places. Customers for Life – Excellence in customer Service. If we don’t deliver, let us know, and we WILL fix it! Employer of Choice – Happy and productive employees who outwork the competition. Active in our Communities – Outstanding citizens in the market we serve. ABOUT THE POSITION A Sales Office Administrator provides administrative and operational support to the sales team, ensuring smooth day-to-day office functions. This role involves managing customer communications, maintaining records, assisting with reporting and coordination. Essential Duties and Responsibilities: - Provide administrative support to the sales team and management. - Maintain and update customer databases and CRM systems. - Handle incoming calls, emails, and customer inquiries in a professional manner. - Coordinate meetings, appointments, and travel arrangements for sales staff. - Track sales metrics and assist with forecasting and analysis. - Liaise with internal departments, including finance, logistics, and marketing. - Manage office supplies and support efficient day-to-day office operations. - Assist with onboarding new sales team members and maintaining documentation. - Publish equipment listings on company and third-party websites; ensure listings are accurate and up to date with descriptions and photos. - Add new equipment to listings upon receipt and remove listings once items are sold. - Take or coordinate the collection of equipment photos for marketing and website use. - Monitor and track off-lease units at Fairchild and other Hyster Yale Group (HYG) dealers; coordinate and notify locations regarding unit pickups. - Assist with cartage coordination, including communication with trucking companies and drivers. - Schedule deliveries in coordination with the company’s cartage providers. - Review, approve, and accurately process invoices in a timely manner. - Perform additional duties and responsibilities as assigned by the Controller and/or management. Qualifications/Requirements: · High school diploma or equivalent (associate or bachelor’s degree preferred) · Proven experience in administrative or sales support roles · Strong organizational and multitasking skills · Excellent verbal and written communication skills · Proficiency in Microsoft Office (Word, Excel, PowerPoint) · Experience with CRM software (e.g., Salesforce) is a plus · Attention to detail and problem-solving abilities · Ability to work independently and as part of a team - Experience in a sales or customer service environment - Knowledge of sales processes and procedures - Basic understanding of data analysis and reporting Employee Benefits include: · Full benefits package, including Medical, Dental and Vision insurance · Ability to have a flexible work schedule · Possible remote work options · Casual office dress code · Generous Paid Time Off · Paid Holidays · 401(k) retirement plan and Employer Match · Wellness Program that offers the opportunity to earn a medical insurance discount · Company Paid Short- Term and Long-Term Disability Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. · Frequent physical activity of the position: o Stooping- bending body downward and forward by bending spine at the waist. o Kneeling- bending legs at knee to come to a rest on knee or knees. o Crouching- bending the body downward and forward by bending leg and spine. o Crawling- moving about on hands and knees or hands and feet. o Reaching- extending hand(s) and arm(s) in any direction. o Standing- remaining upright on the feet, particularly for sustained periods of time o Walking- moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. o Pushing- using upper extremities to press against something with steady force in order to thrust forward, downward or outward. o Pulling- Using upper extremities to exert force in order to draw, drag, haul or tug objects in sustained motion. o Lifting- raising objects from a lower to a higher position or moving objects horizontally from position-to-position. o Fingering- Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole and or arm as in handling. o Grasping- applying pressure to an object with fingers and palm. o Talking- Expressing or exchanging ideas by means of spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. o Hearing- Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication. o Climbing- ascending or descending. · Occasional Physical Activity of the position: o Balancing- maintaining body equilibrium. o Fingering- perceiving attributes of objects by touching with skin, particularly that of fingertips. · The visual acuity requirements: o The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes. · The conditions the worker will be submitted to in this position: o The worker is subject to environmental conditions with activities that normally would occur indoors. o The worker is occasionally required to function in narrow aisles or passageways. To take that next step in your career, and have an opportunity for additional growth, you will want to join our dynamic team. Fairchild Equipment, Inc. is recognized as the fastest growing company of its kind in the Midwest! Fairchild Equipment, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Apply now!



