The Suddath Companies

• The Hospitality Project Manager serves as the single point of accountability for delivering complex hospitality logistics projects, ensuring alignment across clients, vendors, and internal teams. • This role is responsible for driving execution strategy, managing risk, and ensuring projects are completed safely, on time, and to client expectations. • Serve as the key client contact supporting project stakeholders such as purchasing agents, general contractors, vendors, subcontractors, warehouse teams, and installation crews. • Lead weekly client governance meetings and provide monthly status reports to review project readiness, progress, risks, issues, schedule impacts, product shortages, damages, access constraints, scope changes, and required actions. • Own the project end to end, from award through planning, execution, final installation, punch list resolution, and closeout. • Drive alignment across all phases of project activity by reviewing scope, specifications, purchase orders, schedules, drawings, delivery requirements, and installation expectations with all parties. • Develop, maintain, and communicate project schedules, load in plans, delivery sequencing, manpower requirements, and installation timelines. • Coordinate product receiving, inspection, labeling, inventory tracking, storage, pulling, delivery, and final placement. • Ensure strong project inventory management by confirming responsible teams maintain accurate records, reporting, damage documentation, and status updates. • Oversee field execution to ensure installation work meets project specifications, quality standards, safety requirements, and client expectations. • Proactively evaluate project risks, scope adjustments, schedule changes, additional service needs, and cost impacts; communicate options, drive resolution, and manage issues through completion. • Ensure project files, reports, photos, approvals, closeout documents, and final project summaries are complete, accurate, and organized. • Maintain a clean, professional, and safety focused project environment, including adherence to jobsite requirements.

• This position is responsible for counseling and educating the customer on all moving-related service needs • Perform introductory and pre-move counseling call meeting the client’s SLA • Manage the day-to-day customer service needs of all customers and clients • Provide clear communication, both verbal and written to all customers and clients • Analyze survey results to identify items outside of the client policy and communicate those with the customer • Ensure proper COD collection is obtained for overages • Maintain acceptable post-move survey scores that align with client SLA’s and/or Suddath internal goals and SLA’s

• Maintain and expand relationships with important large customers; assigned to multiple named customers • Responsible for achieving sales quota and assigned strategic account objectives. • Represent the entire range of Workplace services to assigned customers • Lead the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. • Establish productive, professional relationships with key personnel in assigned customer accounts. • Coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations. • Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts. • Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three year period. • Proactively assess, clarify, and validate customer needs on an ongoing basis. • Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. • Achieve assigned sales quota in designated strategic accounts. • Meet assigned expectations for profitability. • Achieve strategic customer objectives defined by company management. • Maintain high customer satisfaction ratings that meet company standards. • Complete required training and development objectives within the assigned time frame. • Accumulate, produce and present quarterly service and volume reports to customer accounts and Suddath service partners. • Present new Suddath programs to existing accounts. • Price and present special projects.

• Responsible for acquiring net-new enterprise and multi-location clients across a national footprint • Leads complex, high-value sales pursuits • Builds executive-level relationships with corporate decision-makers • Partners closely with regional and local market teams to ensure successful solution design and onboarding • Serves as a strategic sales leader focused on national growth and sustainable long-term revenue

• Responsible for the overall management of a range of technology-based projects, which may include but not be limited to: Structured Cabling, Audio Visual, Access Control, Security, Sound Masking & Lighting Control • Collaborate with the sales team with on-site surveys, the client needs analysis and presentation of new technologies to clients • Support sales team with coordinating complex design engagements and project coordination • Create a rough order of magnitude estimate (ROM) with a focus on customer value and functionality • Provide the ROM and other preliminary design needs to engineering for the final design, bill of materials and drawings to be produced • Work with vendors in each technology trade and provide them with the design package for them to provide a quote • Attend on-site and remote meetings deemed necessary for the project • Participate in project kickoff meetings with internal staff, clients and other trades associated with the projects • Creates and maintains project documentation including schedules, budgets, labor plans, and project management task worksheets • Research new products and technologies for use in innovative and efficient commercial technology designs • Maintain knowledge of latest products as well as trends in the unified communication industry • Oversee and manage in house showroom technology • Provide leadership, mentoring and training to other junior employees within the workplace technology department. • Protect the confidentiality of information, including client list and company processes and procedures • Promote continuous quality improvement efforts to enhance the services provided to clients and internal staff by demonstrating positive attitudes and actions through a display of courtesy, congeniality, cooperation, initiatives, sensitivity, and professionalism.

Role Description This position is responsible for counseling and educating the customer on all moving-related service needs. This position’s main purpose is to liaison between the customer, client, Suddath Account Manager and all service providers with an overall goal of creating an exceptional experience. This position reports directly to the Customer Experience Manager and/or the Director, Customer Experience. Essential Duties & Responsibilities: - Perform introductory and pre-move counseling call meeting the client’s SLA. - Perform, with the customer moving, all pre-move calls, pack/load/delivery calls, etc. - Manage the day-to-day customer service needs of all customers and clients. - Provide clear communication, both verbal and written to all customers and clients. - Provide timely and accurate information in response to incoming customer phone and email messages. - Analyze survey results to identify items outside of the client policy and communicate those with the customer or seek exception approval from the client when appropriate. - Process customer files according to established client policies. - Ensure proper COD collection is obtained for overages. - Update and maintain operating system with accurate and timely data in all platforms, including the client’s management system. - Perform daily workflow tasks and ensure all contact points are made on each move within the assigned timeframe. - Obtain actual services rendered (i.e. weight, labor, etc.) prior to delivery and communicate with the client or customer any additional COD charges outside the client’s relocation policy. - Timely management of the collection of these overages prior to delivery. - Maintain acceptable post-move survey scores that align with client SLA’s and/or Suddath internal goals and SLA’s. - Minimal write-offs that would negatively impact Moving and Storage and/or Suddath, not to exceed the value of $725.00 quarterly. Qualifications - High School diploma (bachelor’s degree preferred). - Two years' experience in relocation or closely related customer service industry preferred. - Type 40-50 WPM. - Proficiency in Microsoft Office. Requirements - Excellent verbal and written communication skills. - Highly customer service oriented. - Ability to prioritize and re-prioritize as situations and needs change throughout the workday. - Ability to multi-task and organize workflow to manage daily responsibilities. - Excellent teamwork and interpersonal skills required. - Ability to work under deadlines and specific time frames. - Ability to develop and maintain positive working relationships with internal and external customers. Benefits - A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching. - Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. - Paid Time Off (PTO) and paid company holidays. - A tuition reimbursement plan where employees are encouraged to continue their education and development. - Pay range for this position is $25-$30 per hour, depending on geographic location.

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! - A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching - Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. - Paid Time Off (PTO) and paid company holidays - A tuition reimbursement plan where employees are encouraged to continue their education and development - For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. General position summary: Remote candidates will be considered for this position that is covering a national scope. The National Workplace Executive is responsible for acquiring net-new enterprise and multi-location clients across a national footprint. This role leads complex, high-value sales pursuits, builds executive-level relationships with corporate decision-makers, and partners closely with regional and local market teams to ensure successful solution design, onboarding, and long-term account success. The National Workplace Executive serves as a strategic sales leader focused on national growth, disciplined pipeline management, and sustainable long-term revenue. Essential Duties & Responsibilities: New Business Development & National Account Growth - Prospect, develop, and close net-new national, enterprise, and multi-location client opportunities. - Identify, target, and engage Top 500 organizations aligned with company service offerings. - Develop and execute strategic entry plans for multi-location and enterprise accounts. Executive Relationship Management - Build and maintain executive-level relationships with C-suite leaders, procurement teams, corporate decision-makers, and industry partners. - Establish credibility as a trusted advisor by understanding client business goals, workplace challenges, and service requirements. - Maintain relationships with Group Purchasing Organizations (GPOs) and national buying groups as applicable. Complex Sales Pursuits & RFP Leadership - Lead complex sales cycles, including national RFPs, multi-site agreements, and customized enterprise solutions. - Coordinate internal cross-functional teams to develop competitive, compliant, and value-driven proposals. - Present solutions and pricing to customer stakeholders and executive decision-makers. - Create or assist with the pricing for assigned opportunities. Cross-Functional & Market Coordination - Partner with regional and local market leaders to align sales strategy, operational execution, and customer expectations. - Ensure smooth handoff from sales pursuit to implementation and ongoing account management. - Support long-term account success through ongoing alignment with operations, finance, and service teams. Pipeline Management, Forecasting & Performance - Maintain disciplined pipeline management, sales forecasting, and CRM documentation. - Monitor deal progress, risks, and timelines to ensure accuracy and accountability. - Provide regular updates to leadership on pipeline health, deal status, and projected revenue. Job Skills Required - Proven ability to sell complex, high-value solutions to enterprise and multi-location clients. - Strong executive presence with the ability to influence senior decision-makers. - Excellent communication, presentation, and negotiation skills. - Strategic thinking with strong business acumen and financial understanding. - Ability to manage long, complex sales cycles with multiple stakeholders. - High level of organization, discipline, and accountability Supervisory Responsibilities: This position has no supervisory responsibilities. Other Duties & Responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Education & Experience: - Bachelor’s degree in Business, Marketing, Finance, or related field preferred. - 7–10 years of progressive experience in enterprise, national, or strategic sales roles. - Demonstrated experience selling to multi-location or enterprise clients required. - Experience leading complex RFPs and national account pursuits preferred. Language Skills: - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to write routine reports. - Ability to speak effectively before groups of customers or employees of the organization. - Excellent written and verbal communication skills. Mathematical Skills: - Ability to analyze pricing, contracts, and financial data. - Ability to calculate figures related to revenue, margins, and forecasts. Reasoning Ability: - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Operations: - Proficiency in Microsoft Office Suite required. - Experience using CRM systems and sales analytics tools preferred. - Ability to learn and effectively use internal sales and operational systems. Planning/Organization: - Ability to prioritize and re-prioritize as situations and needs change throughout the workday - Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Certificates/Licenses/Registrations: - None required. Working Conditions: - Cubicle working environment - Noise level in the work environment is usually moderate Physical/Environmental Demands: Activity: - Stand - Under 1/3 Time - Walk - Under 1/3 Time - Sit – Over 2/3 Time - Ability to travel to Suddath locations and customer sites approximately 25%-40% of the time Physical Activity Level: - The employee must occasionally lift and/or move up to 10 pounds. - While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. - The employee is occasionally required to reach with hands and arms. Manual Dexterity: - Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Special Vision Requirements: - Specific vision abilities required by this job include close vision and ability to adjust focus. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. Summary: Support Move Coordinator for national corporate accounts move process during the traditional peak season. Essential Duties and Responsibilities: Set up OA, i.e. request origin agents to perform visual, in-home survey’s through Quote to Go pricing platform and track survey results to ensure they are received within 24 hours of being performed Process and price survey results through Quotes to Go using client specific contract rates; seek additional information from the surveyor when information is unclear on inventory / table of measurements sheet Coordinate with Operations and Move Coordinator to ensure shipments are assigned to a van Interact with Team Lead and Operations when load date is approaching if unassigned Check Van Operator quality star ratings and escalate to Team Lead if questionable rating on high profile / sensitive moves Communicate with driver on special needs / expectations Confirm that agents are aware when G-11s (shipment pickups) are issued and ensure pickup is on schedule Monitor van assignments Obtain load and delivery ETA’s from Van Operators and advise Move Coordinator Register auto, wine and pet coordination with preferred carrier via email; register new orders in Mover Suite database; tracks and monitor delivery Obtain actual weight of storage shipment; calculate daily charges for storage, notate amount in memo pad and create workflow task for Move Coordinator; track storage expiration and conversions to long term storage Billing liaison; set up Third Party services; set up and track debris pick up requests Back up for Move Coordinator as needed Job Skills Required: Excellent verbal and written communication skills Highly customer service oriented Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Excellent teamwork and interpersonal skills required Excellent attention to detail and follow through Ability to develop and maintain positive working relationships with internal and external customers Ability to demonstrate initiative and to work with minimum supervision Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to three years related experience and/or training in relocation industry; or equivalent combination of education and experience. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of MS Word and MS Excel. Certificates and Licenses: No certifications needed Supervisory Responsibilities: This job has no supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

• Leading a team of Sales Executives responsible for selling services within the assigned business line • Conducting regular 1:1s, pipeline reviews, and performance coaching sessions to drive execution and improve sales effectiveness • Collaborating closely with Operations, Pricing, and Solutions Engineering to ensure solutions are aligned with operational capabilities and customer requirements • Providing support during customer meetings, discovery sessions, solution presentations, and facility tours to help advance and close strategic opportunities • Owning a personal revenue quota, actively managing a pipeline of new business opportunities • Proactively identifying, pursuing, and closing opportunities within the assigned business line, contributing directly to overall revenue growth • Managing the full sales cycle, including prospecting, discovery, RFP/RFQ responses, pricing presentations, and negotiations

• Lead, mentor, and develop a team of Sales Executives responsible for selling services within the assigned business line. • Hold accountability for team sales performance, including revenue attainment, activity expectations, pipeline development, and forecast accuracy. • Conduct regular 1:1s, pipeline reviews, and performance coaching sessions to drive execution and improve sales effectiveness. • Collaborate closely with Operations, Pricing, and Solutions Engineering to ensure solutions are aligned with operational capabilities and customer requirements. • Provide support during customer meetings, discovery sessions, solution presentations, and facility tours to help advance and close strategic opportunities. • Reinforce a high-performance culture centered on accountability, collaboration, and continuous improvement. • Own a personal revenue quota, actively managing a pipeline of new business opportunities. • Proactively identify, pursue, and close opportunities within the assigned business line, contributing directly to overall revenue growth. • Manage the full sales cycle, including prospecting, discovery, RFP/RFQ responses, pricing presentations, and negotiations. • Build and maintain strong relationships with prospects and customers across relevant industry verticals.