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The Dufresne Group logo
The Dufresne Group

Over 1,500 team members united with the purpose to Make Life Better for our teams, guests, and communities.

Marketplace Manager

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 1986H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

43 days ago

Salary

$72K - $105K / year

Seniority

Senior

Bachelor Degree3 yrs expExperience acceptedEnglish

Job Description

Marketplace Manager

The Dufresne Group

• Execute marketplace strategy by managing day‑to‑day marketplace activities that support revenue growth, seller performance, and category expansion • Coordinate with Business Development and Seller Account Management to support seller onboarding, activation, catalog readiness, and ongoing performance needs • Support strategic seller relationships, including communication, commercial coordination, and implementation of agreed‑upon initiatives • Monitor key KPIs (traffic, conversion, sales, customer experience, catalog health) and escalate insights, risks, and opportunities to senior leadership • Oversee operational standards across marketplace sellers and drop ship vendors, ensuring sellers meet SLAs, policy requirements, and customer experience expectations • Collaborate cross‑functionally with merchandising, marketing, product/tech, and customer service teams to resolve issues and execute marketplace initiatives • Identify process improvements to strengthen marketplace operations, seller satisfaction, and team efficiency • Partner with supply chain/operations on vendor fulfillment SLAs and issue resolution • Ensure consistent CX standards across all third‑party fulfillment models • Demonstrate the company’s values in all aspects of their work performance

Job Requirements

  • 3+ years of experience in ecommerce, marketplace operations, account management, or digital merchandising
  • Experience working directly with sellers, brands, or vendors to improve catalog, operational performance, or sales
  • Familiarity with ecommerce platforms, seller tools, and KPIs (traffic, conversion, SLAs, CX metrics)
  • Experience collaborating with cross‑functional teams (merch, marketing, product, CX)
  • Bachelor’s degree in Business, Marketing, Commerce, or a related field
  • Additional coursework or training in ecommerce, digital operations, or merchandising is a plus
  • A combination of education and relevant experience will be considered
  • Strong communication and relationship‑building skills
  • Analytical mindset with ability to interpret marketplace and seller performance data
  • Organized and detail‑oriented with strong execution discipline
  • Customer‑focused with commitment to improving seller and customer outcomes
  • Proactive, adaptable, and comfortable in a fast‑paced environment
  • Driver’s License Required
  • Passport and ability to travel in North America
  • A satisfactory Criminal Record Check may be required.

Benefits

  • Market competitive wages
  • Comprehensive benefits plan and excellent employee discounts
  • Employer Sponsored Retirement Savings Plan
  • Career growth and continuous development
  • Respectful and family-oriented working environment with strong company values
  • The opportunity to work for one of Canada’s Best Managed Companies.

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