The Dufresne Group

Role Description Are you an organized and detail-oriented professional who enjoys keeping operations running smoothly? If so, we want you to join our team! We have an exciting opportunity available for a Repair Coordinator to support our Repair Department. This is a remote position open to candidates located near one of our Distribution Centres across Canada, with a preference for candidates based near our Winnipeg Distribution Centre (230 Panet Road) . As the Repair Coordinator, you will have the opportunity to: - Support the Repair Manager with scheduling, documentation, and administrative coordination. - Prepare service documents, repair forms, technician paperwork, and trip sheets. - Receive, inspect, reconcile, and maintain repair parts inventory. - Identify and report damaged, missing, or incorrect parts. - Maintain department files, records, and compliance documentation. - Coordinate with technicians, vendors, and internal partners to support repair operations. - Assist with inventory reporting and parts administration. - Support departmental workflows while ensuring accuracy and timely completion of tasks. - Follow company policies and standard operating procedures. Qualifications - High School Diploma required. - 1-2 years of experience in warehouse operations, inventory control, parts coordination, or an administrative support role within a service or distribution environment. - Experience working with third-party vendors to resolve parts discrepancies is an asset. - Strong organizational, time management, and problem-solving skills. - High attention to detail with a focus on inventory accuracy and documentation. - Proficiency in Microsoft Office, particularly Excel, Outlook, and Word. - Ability to learn inventory management and internal software systems. - Excellent verbal and written communication skills. - Comfortable working in both warehouse and office environments. - Able to lift and move materials consistent with department requirements. Benefits - $20.50-$22.25/ hour wage - Market competitive wages - Comprehensive benefits plan and excellent employee discounts - Employer Sponsored Retirement Savings Plan - Career growth and continuous development - Respectful and family-oriented working environment with strong company values Other Duties This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Duties and responsibilities may be amended from time to time, with or without notice. AI tools may be used during the hiring process to screen, assess or select applicants for the position.

• Execute marketplace strategy by managing day‑to‑day marketplace activities that support revenue growth, seller performance, and category expansion • Coordinate with Business Development and Seller Account Management to support seller onboarding, activation, catalog readiness, and ongoing performance needs • Support strategic seller relationships, including communication, commercial coordination, and implementation of agreed‑upon initiatives • Monitor key KPIs (traffic, conversion, sales, customer experience, catalog health) and escalate insights, risks, and opportunities to senior leadership • Oversee operational standards across marketplace sellers and drop ship vendors, ensuring sellers meet SLAs, policy requirements, and customer experience expectations • Collaborate cross‑functionally with merchandising, marketing, product/tech, and customer service teams to resolve issues and execute marketplace initiatives • Identify process improvements to strengthen marketplace operations, seller satisfaction, and team efficiency • Partner with supply chain/operations on vendor fulfillment SLAs and issue resolution • Ensure consistent CX standards across all third‑party fulfillment models • Demonstrate the company’s values in all aspects of their work performance

Role Description The Dufresne Group is currently seeking a Manager, Marketplace to join our E-commerce Team. This role will be based in Winnipeg at our Home Office at 147 Commerce Drive, or remotely within Canada. The Manager, Marketplace supports the growth and daily performance of TDG's extended aisle program (marketplace and drop ship) by coordinating seller acquisition, seller onboarding, and account management activities. This role ensures sellers meet marketplace standards, achieve early commercial success, and deliver a strong customer experience, while collaborating with merchandising, marketing, and product teams to enable seamless marketplace operations. As the Manager, Marketplace you will: - Execute marketplace strategy by managing day-to-day marketplace activities that support revenue growth, seller performance, and category expansion. - Coordinate with Business Development and Seller Account Management to support seller onboarding, activation, catalog readiness, and ongoing performance needs. - Support strategic seller relationships, including communication, commercial coordination, and implementation of agreed-upon initiatives. - Monitor key KPIs (traffic, conversion, sales, customer experience, catalog health) and escalate insights, risks, and opportunities to senior leadership. - Oversee operational standards across marketplace sellers and drop ship vendors, ensuring sellers meet SLAs, policy requirements, and customer experience expectations. - Collaborate cross-functionally with merchandising, marketing, product/tech, and customer service teams to resolve issues and execute marketplace initiatives. - Identify process improvements to strengthen marketplace operations, seller satisfaction, and team efficiency. - Partner with supply chain/operations on vendor fulfillment SLAs and issue resolution. - Ensure consistent CX standards across all third-party fulfillment models. - Demonstrate the company’s values in all aspects of their work performance. Qualifications - 3+ years of experience in ecommerce, marketplace operations, account management, or digital merchandising. - Experience working directly with sellers, brands, or vendors to improve catalog, operational performance, or sales. - Familiarity with ecommerce platforms, seller tools, and KPIs (traffic, conversion, SLAs, CX metrics). - Experience collaborating with cross-functional teams (merch, marketing, product, CX). - Bachelor’s degree in Business, Marketing, Commerce, or a related field. - Additional coursework or training in ecommerce, digital operations, or merchandising is a plus. - A combination of education and relevant experience will be considered. - Strong communication and relationship-building skills. - Analytical mindset with ability to interpret marketplace and seller performance data. - Organized and detail-oriented with strong execution discipline. - Customer-focused with commitment to improving seller and customer outcomes. - Proactive, adaptable, and comfortable in a fast-paced environment. - Driver’s License Required. - Passport and ability to travel in North America. - A satisfactory Criminal Record Check may be required. Benefits - Market competitive wages; $72,000.00 to $105,000.00. - Comprehensive benefits plan and excellent employee discounts. - Employer Sponsored Retirement Savings Plan. - Career growth and continuous development. - Respectful and family-oriented working environment with strong company values. - The opportunity to work for one of Canada’s Best Managed Companies.