• Lead and develop the Retention team, housed in the Account Management organization — including ongoing hiring, coaching, performance management, and training. • Foster a high performing, customer-obsessed culture with full team involvement, helping members consistently meet and exceed individual and team performance metrics. • Consult with at-risk Evolve owners to understand their challenges, resolve them effectively, and re-sell them on Evolve's services and platform value. • Partner with department leadership, Product, and other cross-functional teammates to continuously refine processes, products, and programs that improve owner experience and reduce churn. • Own team metrics including save rate, case volume, retention spend, and owner satisfaction — setting targets, tracking trends, and driving performance improvement. • Serve as the internal subject matter expert on retention strategy — identifying systemic issues driving churn and championing company-wide improvements to increase save rates. • Analyze owner feedback and departure trends to surface actionable insights for senior leadership and cross-functional teams.

• Oversee 12-14 store locations • Train employees to provide exceptional customer service • Manage staffing, training and supervising Store Leaders • Implement merchandising programs and control cash and inventory • Focus on profit and loss management including sales and expenses • Set and monitor performance goals and objectives with upper management • Utilize a company vehicle for business once appointed to a district

Title: Sales Manager Location: New Hampshire, United States What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. How You'll Make an Impact: As a Sales Manager, you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for identifying and acquiring new business opportunities, building strong relationships with prospects, and showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. This is a hunting role focused on acquiring new clients. What You Bring to the Team: - Assess market trends and opportunities in your assigned territory to identify and engage new prospects. - Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales. - Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. - Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses. - Attend local events and visit properties to connect with potential customers (less than 10% travel required). - Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise. What Sets You Up for Success: - A self-motivated, results-oriented mindset with a passion for business development. - Experience in selling technology solutions into the hotel or hospitality industry - Excitement for new technology with a strong technical aptitude. - Proven expertise in outbound sales strategies, especially cold-calling and network building. - Excellent communication skills, with the ability to inspire and persuade potential clients. - Demonstrated sales and negotiation skills, with a history of exceeding targets. - Strong organizational and time-management abilities. - A willingness to challenge the status quo and think outside the box to drive success. Bonus Skills to Stand Out: - Good knowledge of PMS technology - Operational experience in the hospitality or lodging industry - Multilingual capabilities What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Company Awards to Check Out! - Best All-In-One Hotel Management System | HotelTechAwards (2025) - Overall 10 Best Places to Work | HotelTechAwards (2025) - Most Loved Workplace® Certified (2024) - Top 10 People’s Choice(2024) - Deloitte Technology Fast 500 (2024) Discover our Benefits: - Remote First, Remote Always - PTO in accordance with local labor requirements - Monthly Wellness Fridays - enjoy an extra long weekend every month - Full Paid Parental Leave - Home office stipend based on country of residency - Professional development courses in Cloudbeds University - Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. As Territory Manager for PSA UK, you will have responsibility for our London Receiving Center. You will head and scale a team of approximately 15 people on the ground, own the day-to-day operations, and carry P&L responsibility for the site. This is a hands-on leadership role for an entrepreneurial operator who has successfully built, run, and scaled businesses or business units before. You will be responsible for building a high-performing local team, ensuring operational excellence, and driving sustainable growth — while operating within a highly collaborative, international organization. You will report directly to the General Manager, Europe, and work closely with European and US-based leadership teams across Operations, Product, Marketing & Finance. Onsite Requirement: This role requires you to be onsite in the office 4 days per week. What You’ll Do - Accountable for a team of 15+ employees across operations, customer intake, logistics, and support functions - Hold full P&L responsibility, including budgeting, cost control, forecasting, and performance tracking - Ensure efficient, scalable, and compliant receiving, processing, and outbound workflows - Build and maintain a strong performance culture focused on quality, speed, customer satisfaction, and continuous improvement - Hire, onboard, and develop talent as the operation scales - Work closely with the Marketing Manager, UK & Operations Lead to support growth initiatives, campaigns, and local partnerships - Collaborate with US and European teams to align on standards, processes, systems, and best practices - Act as the senior on-site leader and key point of contact for internal stakeholders, partners, and vendors - Ensure compliance with local regulations, customs processes, and company policies - Support Operations by identifying operational risks and proactively implement mitigation plans Who You Are - Proven business leader with experience running and scaling a business, site, or business unit — ideally as a founder, owner, general manager with 5+ years of experience - Demonstrated P&L ownership, with a clear understanding of cost structures, margins, and operational leverage - Comfortable operating in a fast-paced, growth-oriented, and sometimes ambiguous environment - Hands-on, pragmatic, and execution-focused — able to balance strategy with day-to-day operations - Strong understanding of how to build processes, structure teams, and scale operations sustainably - Experience working in international or cross-cultural environments - Excellent communication and stakeholder management skills - Background in logistics, operations, e-commerce, marketplaces, collectibles, or regulated environments is a plus - Knowledge of the trading card or collectibles ecosystem is a strong advantage, but not required - Must be authorized to work in the United Kingdom - Fluent in English Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.