Role Description The Oracle Field Service Lead will lead the design, architecture, and implementation of Oracle Field Service solutions that optimize field operations, improve customer experiences, and increase operational efficiency. This role works closely with cross-functional teams to ensure solutions meet business needs and align with best practices. - Design and architect Oracle Field Service solutions to meet business requirements and drive efficiency in field operations. - Lead the end-to-end implementation process, including requirement gathering, configuration, customization, testing, and deployment. - Collaborate with stakeholders to define solution requirements and identify process improvements. - Develop technical and functional documentation for solution architecture, workflows, and processes. - Provide subject matter expertise in Oracle Field Service products and stay current on the latest features, best practices, and emerging industry trends. - Troubleshoot issues, provide ongoing support, and conduct user training sessions for Oracle Field Service solutions. - Ensure all solutions adhere to data security, compliance, and quality standards. - Partner with cross-functional teams and client stakeholders to drive adoption and maximize solution value. Qualifications - Bachelor’s degree in Information Technology, Computer Science, or a related field. - 5+ years of experience implementing Oracle Field Service or related enterprise field service solutions. - Proven experience as a Solution Architect with demonstrated expertise in Oracle Field Service Cloud (OFSC). - Strong understanding of field service processes, resource management, and customer service operations. - Proficiency in solution design, configuration, and customization within Oracle Field Service Cloud. - Excellent problem-solving, communication, and project management skills. Requirements - Oracle Field Service Cloud (OFSC) certification. - Experience with other Oracle Cloud products or field service management software. - Background in industries with complex field service operations, such as telecommunications, utilities, or logistics. - Ability to travel 85% of the time in support of client engagements. Core Competencies - Communication & Stakeholder Collaboration - Problem Solving & Critical Thinking - Solution Architecture & Technical Design - Attention to Detail & Quality Assurance - Adaptability & Continuous Learning - Client Service Orientation Work Environment & Physical Requirements This position operates in a remote or hybrid work environment with occasional on-site client engagements. The role requires the ability to work independently, manage multiple priorities, and communicate effectively in a distributed team setting. Travel to client sites is expected 85% of the time. Standard office/desk work applies, including extended periods of computer use.

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Manager __ Your role and responsibilities At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration combined with a focus on diversity, inclusion, and equal opportunities are key drivers in our aim to empower everyone to create sustainable solutions. In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service and executing service work as per customer order and expectation. You will ensure customer retention by effectively communicating the service work timeline and expectations. ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. The work model for the role is: Remote {#LI-Remote}, successful candidates will be located in Portland, Oregon. Your role and responsibilities: - Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. - Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas. - Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. - Support the certification process of Associate Field Service Technicians and Field Service Technicians. Coach technicians and supervise complex site activities. Act as trainers when needed, for team members and customers. - Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. Proactively identify potential equipment failures and recommend corrective actions. - Contribute to customer satisfaction by building and maintaining positive relationships. Identify potential new sales opportunities while addressing customer needs and communicate them internally. - Identify opportunities for product and quality improvements. Provide recommendations to management for improving operations and customer service. - Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents. Qualifications for the role: - Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment. - Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization. Collaborates well with others. - Advanced level of ability to use Microsoft Office products. Moderate ability to Project Manage using MS Project or Excel. - Advanced ability to write test plans and reports detailing test results. - Advanced ability to stay organized and meet deadlines on administrative duties. - Works with a sense of urgency and ownership; until the job is complete! - Candidates must already have work authorization that would permit them to work for ABB in the US. What's in it for you We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually. ABB Benefit Summary for eligible US employees Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. - Choice between two dental plan options: Core and Core Plus - Vision benefit - Company paid life insurance (2X base pay) - Company paid AD&D (1X base pay) - Voluntary life and AD&D – 100% employee paid up to maximums - Short Term Disability – up to 26 weeks – Company paid - Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. - Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance - Parental Leave – up to 6 weeks - Employee Assistance Program - Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption - Employee discount program Retirement - 401k Savings Plan with Company Contributions - Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

• Delivers technical support and maintenance services to customers • Documents service activities • Works under direct supervision and using independent judgment • Tracks and records customer interaction time • Prepares for service visits by diagnosing issues • Assists in addressing customer escalations • Executes service tasks in the field • Supports business growth by identifying sales opportunities • Expands knowledge of assigned products and services continuously

• Travel to customer sites across North of Europe (primarily Denmark, Netherlands and Germany) as well as rest of Europe to install, service, update, and repair Thermo Fisher SUT hardware and automation products • Provide expert technical support and problem-solving for our cutting-edge bioproduction equipment • Conduct installations, maintenance, and repairs on a diverse range of high-value analytical instruments • Perform commissioning and qualification of equipment by implementing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols • Combine technical expertise with superior customer service skills to address complex issues and support our customers in achieving breakthrough discoveries • Collaborate with internal partners to resolve customer issues and improve processes • Provide basic product training and technical assistance on our instrumentation to our customers and internal Sales team • Report all activities on Sales Force Service desk, providing customer feedback to management, hardware and software groups • Aid in optimizing revenue and new product development opportunities; Assist in demonstration of our products to potential customers • Maintain technical competency by attending trainings, employee meetings and remaining up to speed on new products, markets, customers and competitor • This is a field-based position that will initially focus on supporting customers across France. As you grow in your role, you'll have the opportunity to support the full EMEA region. The position requires frequent travel on a weekly basis (50-100% of work time) to sites across EMEA. When not travelling, you'll have the flexibility to work from home.