• Independent management and development of the assigned customer base within the defined territory • Analysis of dealer sales performance and identification of growth opportunities • Safeguarding/increasing sales through implementation of marketing measures • Advising dealers on improving Husqvarna visibility at the point of sale • Developing and implementing sales strategies in collaboration with other departments • Active market monitoring and participation in trade shows, events, and product presentations

• Manage daily tactics within routing system, updating timelines and tasks. • Support set up of new projects, creating background folders, contracting with creatives, and generating meta data in routing system. • Stay informed of each assigned job’s current status and confirm that tasks are accomplished, or that concerns/issues are addressed or elevated to the broader account team. • Assist with finance trackers. • Demonstrate a working knowledge of the agency process, workflow and guidance. • Work to acquire a deeper knowledge of assigned brand(s), the healthcare industry, and client/internal process. • Schedule and prepares for and engages in team meetings

• Is the daily account lead and have proactive, daily client communications • Is accountable for the impeccable delivery of multiple large, high-value client projects • Ensure junior team members are delivering quality account management deliverables such as weekly client status reports and meetings, accurate and actionable contact reports. • Lead productive and informed project kickoffs, holding all team members responsible for providing required documentation. • Ensure that appropriate team members are experts in our clients’ Medical/Legal/Regulatory review processes and ensures clean submissions with previous learnings applied, offers MLR solutions to clients to further increase the value proposition. • Is accountable for the client’s total budget by having proactive, ongoing conversations with the project management team and clients/VP. • Work with project management to establish forecasts and ensures that financial goals are met/exceeded. • Can deploy the right resources at the right time, while remaining profitable • Works to exceed quarterly and yearly financial goals. • With project management, is responsible for the development and presentation of SOWs. • Participates in new business opportunities and attends pitches

• Own the sales experience while building and managing relationships with key decision-makers and executives • Run complex sales cycles from initial contact to close • Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts • Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs • Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience • Own and hit your number