Role Description - Maintaining and improving CI/CD pipelines, monitoring and alerting. - Executing reliability practices (health checks, rollouts, incident support). - Supporting infrastructure operations focused on uptime and performance. - Troubleshooting platform issues and coordinating fixes. - Contributing to observability dashboards and reliability automation. Qualifications - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. - Experience in DevOps, SRE or cloud operations. - Knowledge of Kubernetes, CI/CD, IaC (Terraform), and observability tools. - Comfortable in troubleshooting incidents. - Ability to automate routine tasks. Benefits - At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. - We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain a healthy work-life balance.

Role Description We are looking for a highly motivated, self-driven, and dedicated Site Reliability Engineer possessing hands-on experience with: - Experience building and running reliable and fault-tolerant production cloud systems at scale on AWS. - Coding infrastructure automation with Terraform, Terragrunt, Packer, CI/CD, and knowing how to use configuration management systems like Ansible. - Hands-on experience with Linux/Unix operating systems internals, file systems, system tuning, administration, and networking. - Deep experience in microservice technologies, container orchestration, and continuous deployment (Kubernetes, Docker, Helm, GitOps with Flux). - Experience in designing, building, maintaining production services, and troubleshooting large-scale distributed systems. - Experience with technologies like Apache Kafka, Apache Storm, Apache Flink, Apache Airflow and Spark, Postgres, Redis, Elasticsearch, Arango, Cassandra. - Experience with observability tools and methodology (monitoring, logging, tracing, SLOs/SLIs) for detecting and diagnosing issues in advance before causing service impact or performance degradation. - Possess strong programming skills in Shell, Python, Golang and/or Ruby. - Deliver efficiently and effectively. - Strong problem-solving and debugging skills with a high sense of ownership. Responsibilities: - Engage in and improve the whole lifecycle of services - from inception and design, through to deployment, operation, and refinement. - Support development of services from planning phase before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews. - Provide technical leadership and guidance to other team members on managing availability and performance of mission critical services, on building automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions. - Maintain services once they are living by measuring and monitoring availability, latency, and overall system health. - Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. - Capacity planning the growth of cloud infrastructure. - Improve operational processes such as deployments and upgrades. - Manage execution of project priorities, deadlines, and deliverables. - Be on an on-call rotation to respond to incidents that impact platform availability. - Use your on-call shift to prevent incidents from happening. - Experience in incident response, including conducting post-mortems and implementing lessons learned, enhances system reliability. Qualifications - 10+ years of engineering or systems experience. - Experience leveraging cloud architecture, applying site reliability principles, and/or demonstrating sensitivity to operational concerns. - Strong understanding of network design and architecture. - Scaling and managing distributed systems. - Significant experience with monitoring and observability platforms. - Demonstrated ability to debug, fix, and optimize code. - Troubleshooting skills across network, application, and distributed services layers. - The ability to learn quickly and adapt to new technologies is essential. - Excellent communications skills, both verbal and written. Benefits - Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. - Personal & Professional Development: We invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have. - Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness.

Role Description We are currently seeking a Site Management Associate II to join our diverse and dynamic team. As a Site Management Associate II at ICON, you will play a vital role in supporting the management and monitoring of clinical trial sites by ensuring compliance with study protocols, regulatory requirements, and Good Clinical Practice (GCP) guidelines. You will contribute to the efficiency of clinical research operations by providing advanced support to site management teams and fostering strong relationships with site personnel. - Coordinating monitoring activities at clinical trial sites, ensuring adherence to study protocols and timely resolution of site-related issues. - Assisting in the preparation and review of regulatory documents, ensuring all site activities are compliant with GCP and applicable regulations. - Collaborating with cross-functional teams to facilitate effective communication and support for trial sites throughout the study lifecycle. - Tracking site performance metrics, analyzing data, and providing reports to enhance site management efficiency. - Participating in training initiatives and mentoring junior staff to support their development in clinical trial management. Qualifications - Bachelor’s degree in a relevant field such as life sciences, healthcare administration, or clinical research. - Experience in clinical research, site management, or monitoring, with a solid understanding of clinical trial processes and GCP guidelines. - Strong organizational and project management skills, with the ability to handle multiple priorities and deadlines. - Excellent analytical skills and attention to detail, with a focus on maintaining high-quality standards. - Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with site personnel and cross-functional teams. Benefits - Various annual leave entitlements. - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance. - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Role Description We are seeking a Site Reliability Engineer (SRE) with deep expertise in Dynatrace and enterprise observability to help mature and scale our monitoring capabilities across the environment. This role partners closely with engineering, infrastructure, and leadership teams to translate business and technical requirements into reliable, actionable observability solutions. The SRE will play a key role in platform ownership, dashboard development for executive visibility, infrastructure-as-code enablement, and consolidation of legacy monitoring tools. This position sits at the intersection of reliability engineering, monitoring strategy, and business outcomes. Key Responsibilities - Observability & Platform Engineering - Own and manage the Dynatrace observability platform, including configuration, governance, and ongoing optimization. - Design and implement end-to-end monitoring and observability across applications, infrastructure, cloud services, and platforms. - Expand coverage through best-practice instrumentation, alerting, and service-level indicators (SLIs/SLOs). - Support the consolidation and rationalization of disparate monitoring tools, reducing tool sprawl and improving operational clarity. - Dashboards & Executive Reporting - Translate business and leadership requirements into meaningful dashboards and views for executive review and decision-making. - Build role-based dashboards that serve engineering, operations, and leadership audiences. - Ensure observability data is actionable, reliable, and aligned to service health, availability, and business impact. - Infrastructure as Code & Cloud - Develop and manage Dynatrace configurations using Terraform and infrastructure-as-code best practices. - Support deployments and integration within Azure environments. - Partner with engineering and platform teams to embed observability into CI/CD pipelines and cloud-native architectures. - Reliability & SRE Practices - Apply Site Reliability Engineering principles to improve system availability, performance, and resilience. - Support incident response, post-incident reviews, and continuous improvement efforts using observability insights. - Help define and mature reliability standards, alerting strategies, and operational best practices. - Stakeholder Partnership - Serve as a central intake point for monitoring and observability requests from leadership and technology teams. - Collaborate closely with infrastructure, application, and security teams to align monitoring strategies with enterprise priorities. - Act as a subject-matter expert and trusted advisor on observability and platform reliability. Qualifications - Strong hands-on experience with Dynatrace, including configuration, dashboards, alerts, and platform management. - Experience translating business requirements into technical monitoring and observability solutions. - Proficiency with Terraform for configuration and environment management. - Experience supporting cloud environments, preferably Microsoft Azure. - Solid background in observability, monitoring, and Site Reliability Engineering (SRE) concepts. - Experience managing and improving enterprise monitoring platforms at scale. Preferred Qualifications - Experience driving monitoring tool consolidation or modernization initiatives. - Familiarity with executive-level reporting and operational KPIs. - Knowledge of cloud-native architectures, microservices, and distributed systems. - Experience integrating observability into CI/CD pipelines. - Strong communication skills with the ability to work across technical and non-technical stakeholders. What Success Looks Like - Leadership has clear, trusted dashboards that reflect system health and business impact. - Monitoring and observability are standardized, scalable, and embedded across the environment. - Reduced dependency on multiple legacy monitoring tools. - Improved reliability, faster incident resolution, and stronger operational confidence. Location MEX Work-at-Home Time Type Full time