• Own and deepen the strategic relationship with USPS and possibly other key national and international carriers, serving as Shippo’s primary point of contact and day-to-day driver of these partnerships. • Serve as the internal quarterback for all carrier-related initiatives — coordinating across Product, Engineering, Finance, Legal, and Operations to turn strategy into action and keep multiple workstreams moving simultaneously. • Lead negotiations and close complex deals with major carriers, navigating multi-stakeholder environments and long deal cycles with persistence and precision. • Collaborate with Product and Engineering to design, plan, and implement new carrier integrations and product offerings, translating carrier needs into internal roadmaps. • Identify and drive internal and external process improvements that accelerate carrier onboarding, integration velocity, and long-term relationship health. • Evolve carrier engagements from transactional dealmaking to deep, strategic partnerships — focused on long-term value creation for both Shippo and our carrier partners. • Leverage AI tools and automation to streamline workflows and reduce repetitive, tactical work — both for yourself and your direct report — freeing the team to stay focused on high-value strategic priorities.

Role Description - Own the day-to-day commercial relationships with EU/UK carrier partners, including Royal Mail, DPD, Evri, and others as the network grows. - Identify opportunities for expansion with our existing portfolio of carriers. - Manage contract compliance, rate monitoring, and performance tracking across your carrier portfolio. - Handle escalations and issue resolution, operating as the bridge between carrier contacts and internal teams (Product, Engineering, Support, and Sales). - Identify and surface commercial and compliance risks proactively, driving resolution before issues escalate. - Participate in carrier QBRs, partner introductions, and new product scoping conversations. - Maintain accurate documentation for carrier agreements, integration requirements, and operating procedures. - Work closely with the Director and above to align priorities with broader Carrier Partnerships strategy. Qualifications - 3–5 years of experience in partner management, account management, or commercial partnerships — preferably in logistics, e-commerce, or SaaS. - Background in strategic relationship management, not operations — you understand how carrier networks work without having built your career inside them. - Experience with EU or UK carriers and familiarity with international logistics dynamics and cross-border compliance. - Experience working with commercial agreements and building relationships within large organizations. - Strong organizational skills with the ability to manage multiple priorities independently across time zones. - Clear, confident communicator with both technical and commercial stakeholders. - Proactive problem-solver who drives issues to resolution without losing the strategic thread. - Moderate technical fluency — comfortable with API documentation and able to support technical discussions when needed. Benefits - Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives, and geographies. - All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@shippo.com. Company Description - Our people, much like the packages we help ship, are all over the world. - Through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico, and West Virginia. - Many roles can be based internationally. - For locations outside of the US and Ireland, the employment contracts are powered by Rippling.com.

Role Description In this remote position you’ll experience our supportive approach and the ability to balance work and life as part of our global team. The SVP, National Account Manager serves as an extension of the Sales team, partnering closely with Sales leadership to manage projects from point of sale through campaign execution. The role is responsible for day-to-day client relationship management, ensuring project expectations are met or exceeded. Acting as a project manager, the role coordinates with CFS teams including Data Processing, Production, and Call Center to drive accurate execution of client requirements, while managing and reviewing project financials to ensure budgets remain on track. Any changes to project scope or strategy are escalated as needed to minimize impact on execution. - Lead the successful management and execution of proxy projects, ensuring delivery within required timelines and projected costs. - Collaborate closely with Sales and Strategy teams to support the development of sales estimates, financial analysis, and proposals. - Participate in sales presentations and support new business development initiatives. - Partner with Sales to manage and strengthen client relationships, supporting business unit financial objectives and driving client retention for future proxy engagements. - Coordinate effectively with CCS, Operations, and Virtual Meeting teams to meet client expectations and proxy voting requirements. - Support initiatives focused on improving operational efficiencies and maintaining competitiveness within the proxy services industry. - Proactively escalate issues related to client satisfaction, variances to expected costs, or project risks to Senior Management and the Sales team as appropriate. Qualifications - Excellent written and verbal communication skills, with the ability to engage effectively with clients and senior client leadership. - Strong analytical and troubleshooting skills to support complex proxy project execution and financial review. - Proficiency in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and Microsoft Teams. - Strong organizational skills with a high level of attention to detail, accuracy, and thoroughness. - Ability to understand the business and accurately represent services when responding to client inquiries. - Capability to manage multiple, complex proxy campaigns while maintaining compliance with timelines, cost expectations, and quality standards. - Ability to lead proxy campaign execution by instructing and coordinating cross-functional teams, despite not having direct people management responsibilities. - Willingness and ability to support the training and development of other team members as required. - Capacity to interact confidently with senior client leadership while also managing detailed project execution activities. - Proven ability to collaborate effectively across internal teams and shared services to achieve project and business objectives. - Direct contribution to the success of the business through seamless proxy execution, strong client relationship management, and close partnership with the Sales team. - Bachelor’s degree required. - Eight to ten years of professional experience, preferably in a client-facing role within the securities industry. - Experience with proxy services is preferred but not required. Benefits - Paid parental leave - Flexible working and a caring and inclusive culture - Health and wellbeing rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans - Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter - Income protection including short and long-term disability benefits, life insurance and supplemental life insurance - And more. Compensation The typical base pay range for this role is $130,000 - $190,000 annually. This base pay range is specific to New York, United States and may not be applicable to other locations. Company Description We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. - Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings. - We’re now the number one transfer agency in the world. - As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide.

• Drive expansion across your book of business through upsells, cross-sells, and increasing product adoption • Lead commercial conversations around contract renewals, upgrades, and multi-year agreements (typically $25K+ ACV) • Build strategic relationships with key stakeholders, including directors and, where appropriate, C-suite executives • Partner with CSMs to participate in Quarterly Business Reviews, reinforcing value and supporting growth conversations • Develop and execute account plans to proactively identify opportunities and deliver increased value to customers • Actively manage renewals and identify at-risk accounts, implementing retention strategies to prevent churn • Educate customers on the benefits of higher-tier plans, adding users, and longer-term contracts • Consult regularly with customers to understand their goals, challenges, and how CompanyCam can grow with them • Collaborate with Customer Success, Marketing, and Product to share insights and improve the customer experience