• Build strong, trusted relationships with key stakeholders, acting as a strategic consultant • Maintain a deep understanding of client needs, challenges, and business objectives • Build strong, meaningful Territory & Account Plans • Provide proactive recommendations, introducing new solutions that add value and drive engagement • Ensure customer satisfaction and retention by delivering top-notch service and innovative solutions • Identify need to bring in additional DTN expertise and solution engineer resources for ongoing account expansion • Conduct regular business reviews with clients to uncover unmet needs • Strategically introduce new products, services, and solutions that align with client goals • Negotiate contract renewals above a set threshold, ensuring continued success and profitability • Continuously analyze accounts for new business opportunities, leveraging industry insights and customer feedback • Identify potential referrals, partnerships, and expansions within existing accounts

Role Description We are looking for an experienced and passionate leader to manage the Duty team within the Sensitive Claims Unit. This role reports to the Director, Sensitive Claims and is a key member of the Sensitive Claims leadership team. The role has oversight and responsibility of the sensitive claims duty team which delivers the following functions: - Triage and registration of claims - Delivery of responses to requests for information in accordance with the Privacy Act 2020 and the Official Information Act 1982 - Delivery of the Ministry’s sensitive claims Wellbeing Support Service to sensitive claimants Salary range: $107,120 - $160,680 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience. Qualifications - Demonstrated people-centred leadership experience leading complex teams or work programmes - Strategic and operational leadership experience providing high-level oversight of complex or sensitive matters - Strong understanding of Te Tiriti o Waitangi and a demonstrated commitment to Māori-Crown partnership and equitable outcomes - Understanding of the Redress system and end-to-end claims management processes - The ability to lead, mentor and inspire others - Experience or ability to establish strong working relationships - Experience in developing and delivering integrated functional strategies and work programmes - Continuous improvement mindset and the courage to challenge inequitable systems and practices - The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct Company Description The Sensitive Claims team leads and delivers the Ministry’s redress process for addressing claims of historic abuse or neglect in state schools. A sensitive claim is defined as a claim where an individual alleges that they were abused or neglected at a state or residential special school and is seeking some form of redress. We ensure claims are managed in a respectful, mana-enhancing way, and that claimants and their whānau are at the centre of everything we do. We also work closely with the Crown Response Office and other state redress agencies on delivering the Government’s Redress response to the recommendations of the Royal Commission of Inquiry into Abuse in State Care. Our group sits within Te Pou Taunaki | Learning Support group who are accountable for providing functional leadership to all learning support services spanning national functions and regional delivery, delivered either in-house, by education providers or by other providers.

• Act as the primary point of contact between IRV and our client • Provide the highest level of customer service via phone, email, and web meetings • Uncover clients’ goals and provide marketing solutions • Aid in the effective implementation of marketing strategies • Monitor and report on client campaign effectiveness • Work closely with various departments to ensure accurate execution of campaign deliverables

Role Description The Corporate Account Manager (CAM) is part of a team of sales leaders that creates opportunities for growth by driving sales from a corporate level down to a local level. With a focus on company revenue and profitability, CAMs are adept at viewing water treatment from a customer’s viewpoint, and helping our organization deliver on that vision. This position will focus on our consultant driven business segment. If you’re seeking a sales role in a personable, stable yet thriving environment, our Corporate Account Manager position could be a match for you! Qualifications - Superior communication skills - Persistent yet patient - Extremely ethical - Consummate team player - Capable of navigating a complex web of personalities - Focused on company revenue and profitability Requirements - Work within a team structure to ensure good awareness of complete corporate account sales and customer service plans across the entire Chem-Aqua target market - Maintain and grow existing corporate accounts in the Critical Water portfolio - Maintain relationships with contacts in SPD portfolio of existing locations as well as at the corporate level - Encourage and assist local sales reps and managers with opening new locations of portfolio accounts - Guard the reputation of Chem-Aqua as a high quality service provider/partner within the target organization - Ensure technical competence of field representatives and that ROI opportunities are identified and properly communicated - Review FSR compliance and written reports. Contact field management to address quality and compliance issues - Up-sell value added opportunities in existing locations and corporate accounts - Conduct account reviews with corporate customers and related Sales Managers - Identify new prospects to develop into corporate accounts, focusing on boiler, cooling, wastewater, and odor control applications - Target and assist in closing individual locations when appropriate Benefits - Employee-centric environment (regular corporate activities, personal relationships, small teams) - Family-first attitude (work-life balance support, paid parental leave, flexible hours) - Approachable leadership (collaboration with top leaders, open-door policy) - Growth-oriented mindset (autonomy, creative freedom to explore new ideas) - Paid vacation and holiday leave - Wellness initiatives (on-site fitness facility and cafeteria, planned activities) - Community involvement (volunteering, fundraisers, charity events, school sponsorships and donations) - Employee recognition programs (appreciation week, awards and ceremonies) - Personal and professional development and growth - Financial wellness (retirement options, 401K match, employee credit union) - Benefits package (medical, dental, vision, life, long and short-term disability) Company Description Chem-Aqua is a subsidiary company of NCH Corporation, a privately held, family-owned, global business headquartered in Irving, Texas, near Dallas. NCH has more than 7,500 employees, offices and facilities on six continents, and clients in more than 50 countries. We clean and conserve water, save energy, and deliver best-in-class maintenance solutions, with a focus on industrial and commercial businesses.