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Role Description We have two permanent, full-time positions available, based anywhere in Aotearoa, New Zealand. These roles are able to work from an appropriate regional office, remotely from home or at National Office in Wellington. This can be negotiated once successful candidates are selected. The Sensitive Claims team deliver the Ministry’s alternative dispute resolution process to support the resolution of abuse and neglect claims lodged against the Ministry. As a Senior Advisor – Sensitive Claims, you will support the claims process and prepare high-quality claim responses and settlement offers. In this role, you will: - Ensure appropriate management of sensitive claims through the latter part of the alternative dispute resolution (ADR) process to support early resolution. - Prepare responses that bring various parts of the claims process together in a timely and high-quality manner. - Consider specific assessment criteria and guidelines to inform decision making on redress claims and apply these to various claim situations. - Monitor claims closely and escalate risks and issues early to the leadership team. - Maintain accurate records, documentation, and audit trails. Salary range: $85,225 - $103,071 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience. Qualifications - Excellent technical and analytical writing skills. - Strong analytical ability, including interpreting complex or legal information. - Experience working in a complex organisation with strong relationship-building skills. - Well-developed communication, interpersonal, and stakeholder management skills. - High level of organisation, judgement, resilience, and ability to handle sensitive information. - A relevant tertiary qualification or equivalent practical experience. - Experience in the public sector, with exposure to legal or compliance environments desirable. - The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct. About our group and team | Mātau rōpū ake The Sensitive Claims team leads and delivers the Ministry’s redress process for addressing claims of historic abuse or neglect in state schools. A sensitive claim is defined as a claim where an individual alleges that they were abused or neglected at a state or residential special school and is seeking some form of redress. We ensure claims are managed in a respectful, mana-enhancing way, and that claimants and their whānau are at the centre of everything we do. We also work closely with the Crown Response Office and other state redress agencies on delivering the Government’s Redress response to the recommendations of the Royal Commission of Inquiry into Abuse in State Care. Our group sits within Te Pou Taunaki | Learning Support group who are accountable for providing functional leadership to all learning support services spanning national functions and regional delivery, delivered either in-house, by education providers or by other providers. Application Process If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role. For further information, please contact Libby Bevin, Acting Manager Claims at libby.bevin@education.govt.nz. Applications close Midnight – Sunday, 24 May 2026. We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.

Role Description We are looking for an experienced and passionate leader to manage the Duty team within the Sensitive Claims Unit. This role reports to the Director, Sensitive Claims and is a key member of the Sensitive Claims leadership team. The role has oversight and responsibility of the sensitive claims duty team which delivers the following functions: - Triage and registration of claims - Delivery of responses to requests for information in accordance with the Privacy Act 2020 and the Official Information Act 1982 - Delivery of the Ministry’s sensitive claims Wellbeing Support Service to sensitive claimants Salary range: $107,120 - $160,680 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience. Qualifications - Demonstrated people-centred leadership experience leading complex teams or work programmes - Strategic and operational leadership experience providing high-level oversight of complex or sensitive matters - Strong understanding of Te Tiriti o Waitangi and a demonstrated commitment to Māori-Crown partnership and equitable outcomes - Understanding of the Redress system and end-to-end claims management processes - The ability to lead, mentor and inspire others - Experience or ability to establish strong working relationships - Experience in developing and delivering integrated functional strategies and work programmes - Continuous improvement mindset and the courage to challenge inequitable systems and practices - The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct Company Description The Sensitive Claims team leads and delivers the Ministry’s redress process for addressing claims of historic abuse or neglect in state schools. A sensitive claim is defined as a claim where an individual alleges that they were abused or neglected at a state or residential special school and is seeking some form of redress. We ensure claims are managed in a respectful, mana-enhancing way, and that claimants and their whānau are at the centre of everything we do. We also work closely with the Crown Response Office and other state redress agencies on delivering the Government’s Redress response to the recommendations of the Royal Commission of Inquiry into Abuse in State Care. Our group sits within Te Pou Taunaki | Learning Support group who are accountable for providing functional leadership to all learning support services spanning national functions and regional delivery, delivered either in-house, by education providers or by other providers.

Role Description We are looking for an experienced and passionate leader to manage the Research team within the Sensitive Claims Unit. This role reports to the Director, Sensitive Claims and is a key member of the Sensitive Claims leadership team. The role has oversight and responsibility of the sensitive claims research function, responsible for preliminary research into individual claims, as well as broader historical research into specific closed schools to enable the seamless review of claims of abuse or neglect. The role will ensure research processes are robust and managed in accordance with approved policies and processes. Salary range: $107,120 - $160,680 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience. Qualifications - Proven people‑centred leadership experience in complex, high‑trust, or sensitive environments. - Strong understanding of Te Tiriti o Waitangi and a demonstrated commitment to Māori–Crown partnership and equitable outcomes. - Experience leading research, investigations, or complex process‑driven work. - The ability to analyse information, identify trends and risks, and translate insights into practical improvements. - Confidence engaging with senior leaders, stakeholders, and inter‑agency partners. - Continuous improvement mindset and the courage to challenge inequitable systems and practices. - Highly developed communication skills, grounded in empathy, integrity, and cultural safety. - The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct. Requirements - Lead a team of researchers to deliver comprehensive, timely and well-supported research outputs into redress claims lodged with the Ministry. - Be one of three managers leading operational functions within the Sensitive Claims Unit. Benefits - Salary range: $107,120 - $160,680 per annum plus KiwiSaver. Company Description The Sensitive Claims team leads and delivers the Ministry’s redress process for addressing claims of historic abuse or neglect in state schools. A sensitive claim is defined as a claim where an individual alleges that they were abused or neglected at a state or residential special school and is seeking some form of redress. We ensure claims are managed in a respectful, mana-enhancing way, and that claimants and their whānau are at the centre of everything we do. We also work closely with the Crown Response Office and other state redress agencies on delivering the Government’s Redress response to the recommendations of the Royal Commission of Inquiry into Abuse in State Care. Our group sits within Te Pou Taunaki | Learning Support group who are accountable for providing functional leadership to all learning support services spanning national functions and regional delivery, delivered either in-house, by education providers or by other providers.

Role Description We are seeking a Senior Advisor - Wellbeing to join our team, who can build trusted and meaningful relationships with claimants and their whānau, ensuring their hauora | wellbeing needs are understood and supported as they progress through their claims journey. The role is focussed on working with eligible sensitive claimants to plan tailored support that meets their immediate and priority wellbeing needs. You will engage with claimants and providers to connect claimants to appropriate services. - Uplift the mana of claimants and their whānau through every meaningful interaction. - Work collaboratively with claimants to develop a tailored, culturally appropriate wellbeing plan that reflects their individual practical priority needs. - Manage challenging and sensitive conversations with empathy, care, and professionalism. - Identify issues, resolve problems, and provide practical, well-considered solutions using sound judgement and tact. - Organise yourself and your work through an efficient use of time, setting targets and achieving them. Salary range: $85,225 - $103,071 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience. Qualifications - Strong analytical capability alongside excellent interpersonal and relationship-management skills. - Experience working with community stakeholders to build positive working relationships. - Experience working with people who are vulnerable and who may have experienced trauma. - Knowledge and experience in using Te Ao Māori and/or Te Ao Pasifika frameworks of Engagement. - An understanding of the public sector, education sector, and social services sector would be advantageous. - Resilience when working with challenging material, maintaining composure and perspective in difficult situations. - Self-awareness and agility, encouraging feedback on your own performance and adapting your approach. - The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct. Requirements - Experience working in complex and ambiguous environments. - Experience engaging with community stakeholders, with the ability to build trust and foster collaboration across diverse groups. Company Description The Sensitive Claims team leads and delivers the Ministry’s redress process for addressing claims of historic abuse or neglect in state schools. A sensitive claim is defined as a claim where an individual alleges that they were abused or neglected at a state or residential special school and is seeking some form of redress. We ensure claims are managed in a respectful, mana-enhancing way, and that claimants and their whānau are at the centre of everything we do. We also work closely with the Crown Response Office and other state redress agencies on delivering the Government’s Redress response to the recommendations of the Royal Commission of Inquiry into Abuse in State Care. Our group sits within Te Pou Taunaki | Learning Support group who are accountable for providing functional leadership to all learning support services spanning national functions and regional delivery, delivered either in-house, by education providers or by other providers.

Role Description We have multiple permanent, full-time opportunities available based anywhere in Aotearoa New Zealand. We are seeking a Senior Engagement Advisor to undertake objective, respectful and trauma-informed reviews of sensitive claims lodged with the Ministry. The role includes consideration of relevant background information, undertaking online or in-person interviews with claimants, and preparing high-quality written outputs to enable informed decision-making across the resolution of claims. - Managing sensitive and sometimes challenging discussions with empathy, discretion, and professionalism. - Applying trauma-informed, culturally responsive, and mana-enhancing engagement practices throughout all interactions. - Ensuring all written reports are accurate, comprehensive, and aligned with the Ministry claim review policies and guidelines. - Offering well-reasoned advice to support senior decision-making. - Maintaining accurate workflows, documentation, and case records across all systems and databases. - Sharing knowledge with colleagues and contributing to continuous improvement within the Sensitive Claims Group. Salary range: $100,296 - $121,490 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience. Qualifications - Strong experience building trusted relationships in complex contexts. - Proven ability to manage sensitive conversations with empathy and professionalism. - Experience in trauma-informed practice and/or working with a diverse range of vulnerable groups. - Experience engaging with Māori or Pasifika communities, iwi, hapū or whānau groups. - Excellent written and verbal communication skills, engaging confidently with diverse stakeholders. - Strong analytical and technical writing skills, including working with complex or legal information. - A background in a field relevant to sensitive claims such as social work, counselling or other similar fields would be an advantage. - Some understanding of the public sector, including the Machinery of Government and the education sector is welcome but not necessary. - The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct. About our group and team | Mātau rōpū ake The Sensitive Claims team leads and delivers the Ministry’s redress process for addressing claims of historic abuse or neglect in state schools. A sensitive claim is defined as a claim where an individual alleges that they were abused or neglected at a state or residential special school and is seeking some form of redress. We ensure claims are managed in a respectful, mana-enhancing way, and that claimants and their whānau are at the centre of everything we do. We also work closely with the Crown Response Office and other state redress agencies on delivering the Government’s Redress response to the recommendations of the Royal Commission of Inquiry into Abuse in State Care. Our group sits within Te Pou Taunaki | Learning Support group who are accountable for providing functional leadership to all learning support services spanning national functions and regional delivery, delivered either in-house, by education providers or by other providers. Application Process If this opportunity interests you, please submit your cover letter and resume by using the ‘apply' button. In your cover letter we’d like to know about you, your values, or anything else you’d like to share. We’re keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role. For further information, please contact Libby Bevin, Manager Sensitive Claims at libby.bevin@education.govt.nz. Applications close Midnight – Wednesday, 13 May 2026. We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know.