• Build strong, trusted relationships with key stakeholders, acting as a strategic consultant • Maintain a deep understanding of client needs, challenges, and business objectives • Build strong, meaningful Territory & Account Plans • Provide proactive recommendations, introducing new solutions that add value and drive engagement • Ensure customer satisfaction and retention by delivering top-notch service and innovative solutions • Identify need to bring in additional DTN expertise and solution engineer resources for ongoing account expansion • Conduct regular business reviews with clients to uncover unmet needs • Strategically introduce new products, services, and solutions that align with client goals • Negotiate contract renewals above a set threshold, ensuring continued success and profitability • Continuously analyze accounts for new business opportunities, leveraging industry insights and customer feedback • Identify potential referrals, partnerships, and expansions within existing accounts

Role Description As an Account Manager you'll play a critical, relationship-focused role responsible for growing, supporting, and strengthening our North America Estane TPU business. In this role, you will act as a trusted advisor to customers—deeply understanding their applications, identifying opportunities for value creation, and guiding them toward solutions that leverage Lubrizol’s engineered polymer technologies. The Account Manager will own a portfolio of strategic accounts, expand our presence in key markets, and uncover new opportunities by translating customer needs into actionable growth strategies. This role is ideal for a sales professional who is entrepreneurial, consultative, technically curious, and motivated by building long‑term customer partnerships that drive measurable business results. In this role, you will excel in: - Account Management & Customer Growth - Manage and grow an assigned portfolio of accounts by building strong, long‑term relationships across customer organizations. - Develop strategic account plans that align customer needs with Lubrizol’s value proposition, technology roadmap, and growth priorities. - Maintain and expand business within existing accounts while actively identifying cross‑sell and upsell opportunities. - Business Development & Market Expansion - Identify, evaluate, and activate new business opportunities that support the Estane TPU growth strategy. - Develop go‑to‑market strategies that address emerging market needs and drive new revenue streams. - Build and manage a robust sales pipeline, ensuring consistent opportunity development and progression. - Consultative Selling & Technical Partnership - Become a subject matter expert in TPU materials, applications, and industry dynamics. - Educate customers on technology capabilities, market trends, and application insights through presentations, technical discussions, and collaborative sessions. - Partner closely with R&D, marketing, and technical service teams to deliver customer‑focused solutions. - Market Insight & Strategic Influence - Maintain deep awareness of competitive activity, market shifts, and customer program developments. - Provide insights to internal stakeholders on product needs, pricing strategies, market conditions, and customer expectations. - Make recommendations on product mix, sourcing, and commercial strategies; negotiate agreements to closure. - Cross‑Functional Collaboration & Customer Support - Work collaboratively with internal teams to ensure customer programs are supported from concept through commercialization. - Coordinate with supply chain, marketing, technical service, and other partners to deliver seamless customer experiences. - Travel to customer sites to strengthen relationships and support key initiatives. Qualifications - Bachelor’s degree. - 5+ years of sales experience with demonstrated success in account management or business development. Requirements - Experience in technical or engineered material sales, specifically in a B2B environment. - Strong relationship‑building skills with a consultative sales approach. - Proficiency with CRM systems and tools such as Excel and PowerPoint. Benefits - Competitive salary with performance-based bonus plans. - 401(k) match + Age-Weighted Defined Contribution. - Comprehensive medical, dental & vision coverage. - Health Savings Account (HSA). - Paid holidays, vacation, and parental leave. - Flexible work environment. - Learning and development opportunities. - Career and professional growth. - Inclusive culture and vibrant community engagement.

Role Description We are looking for an experienced and passionate leader to manage the Duty team within the Sensitive Claims Unit. This role reports to the Director, Sensitive Claims and is a key member of the Sensitive Claims leadership team. The role has oversight and responsibility of the sensitive claims duty team which delivers the following functions: - Triage and registration of claims - Delivery of responses to requests for information in accordance with the Privacy Act 2020 and the Official Information Act 1982 - Delivery of the Ministry’s sensitive claims Wellbeing Support Service to sensitive claimants Salary range: $107,120 - $160,680 per annum plus KiwiSaver. The successful candidate will be appointed at a salary which reflects individual skills and experience. Qualifications - Demonstrated people-centred leadership experience leading complex teams or work programmes - Strategic and operational leadership experience providing high-level oversight of complex or sensitive matters - Strong understanding of Te Tiriti o Waitangi and a demonstrated commitment to Māori-Crown partnership and equitable outcomes - Understanding of the Redress system and end-to-end claims management processes - The ability to lead, mentor and inspire others - Experience or ability to establish strong working relationships - Experience in developing and delivering integrated functional strategies and work programmes - Continuous improvement mindset and the courage to challenge inequitable systems and practices - The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct Company Description The Sensitive Claims team leads and delivers the Ministry’s redress process for addressing claims of historic abuse or neglect in state schools. A sensitive claim is defined as a claim where an individual alleges that they were abused or neglected at a state or residential special school and is seeking some form of redress. We ensure claims are managed in a respectful, mana-enhancing way, and that claimants and their whānau are at the centre of everything we do. We also work closely with the Crown Response Office and other state redress agencies on delivering the Government’s Redress response to the recommendations of the Royal Commission of Inquiry into Abuse in State Care. Our group sits within Te Pou Taunaki | Learning Support group who are accountable for providing functional leadership to all learning support services spanning national functions and regional delivery, delivered either in-house, by education providers or by other providers.

• Act as the primary point of contact between IRV and our client • Provide the highest level of customer service via phone, email, and web meetings • Uncover clients’ goals and provide marketing solutions • Aid in the effective implementation of marketing strategies • Monitor and report on client campaign effectiveness • Work closely with various departments to ensure accurate execution of campaign deliverables