Mitigating Risks, Securing Futures
Program Manager / Transition Lead - Healthcare
Location
United States
Posted
23 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Program Manager / Transition Lead - Healthcare
Harbor IT
Role Description Harbor IT is seeking a Program Manager to own the end-to-end delivery of a high-stakes healthcare IT transition. This engagement involves a mid-market healthcare organization with approximately 100 facilities nationwide, currently supported by an internal IT team of 40–50 staff, transitioning to a fully managed Harbor IT service model within a 2–4 month window. This is the most consequential mid-market engagement in Harbor IT’s portfolio this year. The Program Manager is accountable for executing a clean cutover of the client’s full IT operation onto Harbor IT’s processes, tooling, and operating model—with zero service interruption, zero net-new compliance findings, and preserved executive trust. This role is designed for a seasoned operator who has personally delivered transitions of this scale and speed before. It requires executive presence, decisive judgment, and hands-on leadership—strategic in the boardroom and tactical on the ground. Key Responsibilities - End-to-End Transition Ownership - Deliver a full IT operational cutover within 2–4 months - Ensure zero critical service interruptions and no compliance gap - Own timeline, risk, scope, and delivery outcomes - IT Staff Assessment and Restructuring - Personally assess the client’s internal IT team - Make retention and redundancy recommendations - Lead sensitive communications in partnership with client HR and Harbor IT leadership - Design and execute retained-staff onboarding - Steady-State Team Buildout - Hire and manage field technicians, site leads, and operational staff - Integrate retained client employees or recruit externally as needed - Ensure staffing readiness by cutover, not after - Field Coverage Model Design - Define and implement on-site, regional, and remote coverage across approximately 100 facilities - Document, staff, and operationalize the model within the transition window - HIPAA and Healthcare Compliance Continuity - Own compliance integrity throughout the transition - Ensure PHI handling, BAA continuity, access controls, and audit readiness - Coordinate closely with Harbor IT Security and client compliance leadership - Executive Client Leadership - Act as the executive point of contact for client sponsors - Run weekly steering committee meetings - Navigate scope disputes, staffing decisions, and timeline pressure with confidence and clarity - Cutover and Program Execution - Build and enforce the master transition plan (milestones, RAID log, dependencies) - Maintain the plan as the single operational source of truth - Tooling and Documentation Foundation - Ensure full PSA and documentation readiness (ConnectWise and Hudu preferred) - Asset inventories, service catalogs, contacts, and escalation paths complete before cutover - Commercial and Scope Control - Enforce MSA boundaries - Surface out-of-scope items commercially, not operationally - Protect engagement margin while maintaining client trust - Handover and Continuity - If not remaining as account GM, recruit and onboard the successor - Deliver complete runbooks, SOPs, escalation paths, and stakeholder maps - Ensure no fragmented handoffs - Build the Transition Playbook - Bring an established transition methodology (checklists, assessment frameworks, staffing models) - Institutionalize this capability within Harbor IT for future engagements Success Criteria (First 6 Months) - Zero critical service interruptions during cutover - Zero net-new HIPAA or compliance findings - Transition completed within the agreed 2–4 month window - Written executive validation of steady-state readiness - Fully staffed, documented, and operational account handoff Qualifications - Bachelor’s degree in IT, Business, Healthcare Administration, or equivalent operational experience - 10+ years in IT service delivery, MSPs, or technology consulting - Direct ownership of at least two large-scale IT outsourcing or transition engagements (50+ sites) - Experience conducting staff assessments and making retention and redundancy recommendations for 30+ personnel - Hands-on experience operating within a HIPAA-regulated environment - Prior responsibility for a $3M+ annual managed services engagement - Demonstrated success delivering transitions in 90 days or less Technical Competencies - Strong understanding of mid-market MSP operating models - PSA and documentation systems experience (ConnectWise and Hudu strongly preferred) - HIPAA Security Rule and healthcare compliance literacy - Familiarity with healthcare IT environments (EHRs, endpoints, identity, network, backup) Leadership and Soft Skills - Executive presence under pressure - Clear, confident communicator with internal teams and client leadership - Decisive, with a strong bias to action - Comfortable operating strategically and tactically in parallel - Owns outcomes, not just plans This Role Is Not a Fit for Candidates Who - Have only worked in PMO or coordination roles without delivery authority - Have not personally executed a large IT transition under 120 days - Prefer indirect influence over direct accountability Preferred Certifications (Optional) - PMP, PgMP, or equivalent enterprise program leadership credential - ITIL v4 - HIPAA-related certifications (experience prioritized over credentials)
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