• Responsible for supervising operations of the District to include hiring, live coaching, virtual coaching, representative development, performance management, and the assignment of key "priority" accounts within the medical community, managing 6-10 representatives. • Develops and implements strategic plans for the District , business plan, and overall responsibility for budgets at District level in alignment with RBD expectations. • Ensures effective utilization of promotional material, making valuable contribution to the formulation of marketing plans for the year, measuring efficient implementation of the plans in the field and undertaking regular assessment of marketing activities as an integral part of the total marketing operations • Proactive data analysis to identify market trends • Builds relationships with customers and key stakeholders and utilizes content appropriately for engagement • Coaches representatives on seamlessly connecting cross-functional colleagues reactively to address customer needs and how to use digital tools

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThe NOC Dispatch team is a customer service organization within Motorola Solutions, supporting Government & Public Safety Business customers. Our organization is focused on business-to-business customers who include state and local entities, federal government agencies, and authorized channel partners. The Dispatch organization is responsible for managing inbound calls, emails, and system-generated incidents which involve resolving a wide variety of complex customer issues. The team plays a critical role in coordinating dispatch requests for field service technicians to customer sites and supporting technical support teams for two-way infrastructure communication systems. Our customers have very specific service contract requirements, and the Dispatch team is responsible for ensuring we manage customer expectations toward contractual compliance. The Dispatch Manager plays a key leadership role in maintaining operational excellence and delivering best-in-class customer service. When our customers think of Motorola Solutions, they think of our products AND the support we provide. Our customers are our lifeblood, and this role is responsible for ensuring the team provides reliable, dependable support across all shifts. Hours of operation are 24 hours a day, 7 days a week, 365 days a year, including U.S. and Mexico holidays. Job DescriptionThis is a hybrid position that requires working from our office in Parque Industrial del Norte two days per week. Please note that while the role typically follows administrative hours, 24/7 rotating shifts may be required based on business needs. Responsibilities of the Dispatch Manager include but are not limited to: - Lead and develop a team of Dispatch Supervisors and Service Desk agents across a 24/7 operation, located in both the U.S. and Mexico. - Drive resolution of customer issues by ensuring timely and accurate dispatch and coordination - Oversee ticket flow and coordination with technical support and field service teams - Establish and maintain performance standards to meet customer and contractual requirements - Monitor team performance, identify trends, and drive continuous improvement initiatives - Develop and maintain favorable relationships with internal stakeholders, escalation teams, and regional partners - Ensure consistent communication and alignment across shifts, teams, and regions - Manage staffing, scheduling, and shift coverage to support business needs - Drive a culture of accountability, responsiveness, and customer-focused execution #LI-DR2 Basic Requirements - High school degree or GED is required. Bachelor’s degree is a plus. - 5+ years of experience in customer service, service desk, or dispatch operations is required. - 2+ years of leadership experience managing supervisors or teams is required. - Experience working in a 24/7 operational environment - Strong leadership, communication, and organizational skills - Experience developing collaborative relationships across cross-functional teams - Proficient computer skills with emphasis on Windows and Google-based applications Travel RequirementsUnder 10% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

• Develop and implement strategies for assigned National Accounts to accelerate revenue • Manage the lead relationship with each assigned National Account • Negotiate and establish joint objectives, priorities, strategies, and plans • Coordinate the execution of objectives and work plans through the team • Grow existing account revenues through executing elements of the Weiler Value Package • Implement and design unique commercialization activities in conjunction with the Weiler Commercial Team • Follow the Weiler Leadership Behaviors and contribute to a High-Performance Culture • Communicate consistently throughout the organization at all levels • Deliver on the desired outcomes in support of the organizational strategy • Collaborate closely with the Commercial Team to manage customer programs, RFP's, and key initiatives

• Prepare the Taiwan opportunity for Ion product portfolio introduction by establishing relationships with physicians, hospital executives and specialty specific society leadership • Build organizational knowledge around the interventional pulmonology, interventional radiology, & thoracic surgery specialties, with a focus the biopsy and treatment of small peripheral lung lesions: o Patient journey from 1st visit through treatment o Various imaging technology and medical devices utilized o Incentives and barriers within the care pathways o Identification of key stakeholders throughout evaluation process & financial/clinical value points • Gain market insights on how lung cancer screening and incidental nodule programs are being implemented in different hospital segments • Prepare strategies focused on clinical and economic data that will support the adoption of new technologies • Understand how ROI is calculated for key financial hospital stakeholders within navigational bronchoscopy procedures and other competitive modalities • Interact and communicate on a regular basis with regional and global commercial leadership • Ability to travel up to 40%