• Lead and manage the daily operation of the department, including staffing and scheduling, ensuring timely completion of UM reviews and Transition of Care activities (post-discharge calls and onsite facility visits) • Oversee TOC workflows, including 72-hour post-discharge outreach, member engagement, and coordination with inpatient and community providers to support safe transitions and reduce readmissions • Support and operationalize onsite facility engagement, partnering with hospitals and facilities to facilitate discharge planning, remove barriers, and improve follow-up care compliance • Ensure staff are trained and equipped to meet UM, TOC and engagement performance targets including clinical quality and financial outcomes • Establish and monitor individual and team performance goals, providing coaching and taking appropriate action to ensure that goals are achieved • Collaborate with the Director of Clinical Utilization Management to develop and implement initiatives, develop tactical plans, drive performance, and achieve targets • Ensure staff members maintain competency in UM reviews, TOC processes, and regulatory requirements • Promote on-going staff development through education and opportunities for professional development • Monitor departmental performance against key metrics (e.g timeliness, TOC compliance, readmission, quality of reviews) and implement process improvement • Lead and participate in departmental and interdepartmental workgroups to continually enhance the delivery of programs and services and proactively respond to changing client and market expectations • Ensure that all services are delivered consistently with applicable internal policies and procedures, regulatory agency requirements, and standards of practice for utilization management and transitions of care • Ensure processes and documentation meet NCQA and all regulatory requirements • Occasional travel for on-site visits may occur for staff onboarding, facility support, or leadership meetings in the Seattle office.

• Design, govern, and maintain SGS’s global job architecture and job grading systems • Lead market benchmarking and salary range design; analyze internal compensation practices and labor market trends to inform merit budgets and pay decisions • Support short- and long-term incentive plan design (cash and equity) • Interpret financial statements (P&L, balance sheet, cash flow) and assess business impact of reward decisions • Provide expert guidance to HR and senior leaders across a global, multicultural environment • Collaborate closely with a small, high-performing team and coach colleagues on reward topics • Manage relationships with external vendors and service providers

• Design, govern, and maintain SGS’s global job architecture and job grading systems • Lead market benchmarking and salary range design; analyze internal compensation practices and labor market trends to inform merit budgets and pay decisions • Support short- and long-term incentive plan design (cash and equity) • Interpret financial statements (P&L, balance sheet, cash flow) and assess business impact of reward decisions • Provide expert guidance to HR and senior leaders across a global, multicultural environment • Collaborate closely with a small, high-performing team and coach colleagues on reward topics • Manage relationships with external vendors and service providers

• Design, govern, and maintain SGS’s global job architecture and job grading systems • Lead market benchmarking and salary range design; analyze internal compensation practices and labor market trends to inform merit budgets and pay decisions • Support short- and long-term incentive plan design (cash and equity) • Interpret financial statements (P&L, balance sheet, cash flow) and assess business impact of reward decisions • Provide expert guidance to HR and senior leaders across a global, multicultural environment • Collaborate closely with a small, high-performing team and coach colleagues on reward topics • Manage relationships with external vendors and service providers