• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project • Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it. • Determining and implementing design methodologies and toolsets • Enabling application development by coordinating requirements, schedules, and activities. • Being able to lead/support UAT and production rollouts. • Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it. • Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement • Giving constructive feedback to the team members and setting clear expectations. • Helping the team in troubleshooting and resolving complex bugs • Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken. • Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Role Description We are seeking a ServiceNow FSO Architect to lead the design and execution of secure, compliant, AI-enabled ServiceNow environments supporting highly regulated federal and commercial programs. This is a systems architect position at the intersection of ServiceNow, security compliance, and intelligent automation. You will define how FSO-driven security requirements translate into scalable, modern platform architecture. What Makes This Role Different: - You will architect, not just configure. - You will embed real-world FSO expertise into digital systems. - You will leverage AI, automation, and workflow intelligence to modernize compliance. - You will do it all in a 100% remote, high-performance environment. What You'll Own: - ServiceNow Architecture & Strategy: - Design end-to-end ServiceNow architectures across GRC, SecOps, and ITSM. - Define scalable data models, workflows, and integrations aligned to security requirements. - Establish platform governance, standards, and best practices. - FSO-Driven Security Architecture: - Translate NISPOM, DCSA, RMF, and NIST frameworks into platform design. - Architect workflows supporting: - Personnel security - Facility compliance - Incident response & audit readiness - AI & Intelligent Automation: - Design AI-enabled workflows for: - Risk identification - Compliance tracking - Audit preparation - Leverage ServiceNow capabilities (Flow Designer, IntegrationHub, AI features) to drive efficiency and insight. - Integration & Platform Engineering: - Architect integrations across: - Identity & access management (IAM) - Security tooling (SIEM, vulnerability platforms) - Enterprise systems - Ensure high availability, performance, and data integrity. - Governance, Risk & Continuous Compliance: - Lead platform alignment with federal security standards. - Ensure audit readiness and traceability across all workflows. - Serve as a strategic advisor on security architecture and compliance automation. Qualifications - U.S. Citizenship REQUIRED - Minimum 3+ years of direct FSO (Facility Security Officer) experience - 7+ years of ServiceNow experience with architecture-level responsibility - Proven experience designing ServiceNow GRC, SecOps, or enterprise workflows - Bachelor's degree required (Cybersecurity, Information Systems, Computer Science, or related) Requirements - ServiceNow certifications (CSA, CIS, CAD, GRC, SecOps) - Experience supporting federal contractors or regulated environments - Deep knowledge of NISPOM, RMF, NIST, DCSA - Experience implementing AI-driven workflows or automation in ServiceNow - Ability to operate as a technical leader and strategic advisor Benefits - 100% Remote (U.S.-based) - No active clearance required - High-impact, high-visibility architecture work - Opportunity to define how security and compliance evolve through AI and platform engineering Who You Are - A true architect — you design systems, not just execute tasks - A security-minded thinker with real FSO experience - Comfortable operating in complex, regulated environments - Able to translate policy platform automation Important: This role requires direct FSO experience and ServiceNow architecture experience. Candidates without both will not be considered. Apply Now — High Priority Search. We are actively interviewing and moving quickly for the right architect-level candidates.

Role Description A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. If you’ve got a passion for applying your ServiceNow technical skills, take pride in implementing new functionality for clients and are ready to take your career to the next level, let’s talk. You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business needs. The project focuses on delivering tailored ServiceNow solutions to support telecommunications and media services clients across Canada. The work involves designing and configuring applications to enhance operational efficiency and customer experience. Responsibilities: - Responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. - Work with clients to provide technical expertise in multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC. - Understand and utilize ServiceNow methodologies, collateral, and accelerators. - Conduct gap analysis and assessments to identify the delta between current and desired ServiceNow environment. - Design, build, test and implement ServiceNow solutions. - Install and configure ServiceNow infrastructure environment and assist with demonstrations of ServiceNow platform capabilities. - Participate in project team collaboration sessions with Project Manager, Solution Architects, and Process Consultants. - Provide support for existing ServiceNow solutions and recommend opportunities for enhancements. Qualifications - A bachelor's degree in a related field or completion of a college program. - Minimum 4 Years' experience with designing, developing, testing and implementing ServiceNow solutions. - Minimum 4 Years of experience in JavaScript, AngularJS, HTML/CSS or related application development. - 2 or more years of experience with custom application development on the ServiceNow platform. - Advanced experience in multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC. - Proficiency in ServiceNow portal development. - Current Certifications - ServiceNow Certified System Administrator and at least one other Certified Implementation Specialist designation. - Advanced Skills with ServiceNow Development APIs and LDAP Integration. - English is required for this position as this role will regularly interact with English-speaking stakeholders across Canada. Requirements - Eligible for reliability clearance. Benefits - Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. - The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. - Annual Salary Range for British Columbia/Ontario: $69,450 to $119,450.

Role Description We are open to supporting 100% remote work anywhere within the U.S. As a ServiceNow Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. Your responsibilities include: - Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs. - Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies. - Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. - Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes. - Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference. - Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. - User Training: Support end-user training to ensure a smooth adoption of the implemented solution. - Change Management: Support change management efforts by assisting senior developers, architects, and users addressing inquiries, and resolving issues promptly. - Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. - Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements. - Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices. - Mentorship: Provide technical support to other ServiceNow Developers and support their growth. - Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination. Qualifications - 3+ years of ServiceNow experience supported by ServiceNow certification CSA. - U.S. Citizenship with a Secret Clearance or a DHS Public Trust. - 1+ years of experience in ServiceNow Modules, App Engine, and Scoped Apps. - 1+ years of experience with Software Development Lifecycle methodologies, deliverables, and controls. - Must be able to obtain a DHS Public Trust. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.). Requirements - Experience with ServiceNow application development. - CAD certification. - Experience working in an Agile environment. - Agile, SCRUM, or SAFe certifications. - Strong analytical and problem-solving skills. - Ability to work effectively in a team environment. - Strong interpersonal skills with the ability to build and establish rapport with diverse people at all levels. - Heightened attention to detail when developing technical solutions. - Hands-on experience configuring or building 3 or more ServiceNow applications. - In-depth knowledge of ServiceNow platform capabilities, modules, and best practices. - Familiarity with ITIL processes and IT Service Management (ITSM) principles. - Strong scripting skills in JavaScript and GlideScript. - Strong technical skills, including workflow configuration and business rule development. - Experience in customizing UI and creating complex workflows. - An understanding of integration techniques with external systems. - Experience troubleshooting and resolving technical issues. - Detail-oriented tendencies with excellent problem-solving and analytical abilities. - Excellent communication and interpersonal skills. Benefits - Competitive salary based on experience and qualifications. - Comprehensive health benefits. - Opportunities for professional development and training. - Flexible work environment. Company Description ICF is a global advisory and technology services provider, combining unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.