Role Description ECS is seeking a ServiceNow Solution Architect to work remotely. We are currently seeking a strong ServiceNow Solution Architect (SA) who is responsible to optimize, transform, and ensure organizations are efficient and effective across the ServiceNow platform. Solution Architects architect customer solutions, provide support to sales, participate in the SOW process, engage in setting standards and education on new or updated applications within ServiceNow. Salary Range: $170,000-$185,000 Qualifications - Must be a US Citizen per contract, no dual Citizenships - Must be able to obtain a Public Trust clearance or higher - Must be able to work across multiple programs across the Federal and DOD space - Functional and technical knowledge of ServiceNow - 5+ years of experience in SaaS software configuration and/or development - Functional knowledge and implementation experience of a minimum of 2 ServiceNow modules - Understanding of Enterprise Solutions including: Customer Service, Human Resources, Project Management, etc. - Knowledge of Integrations such as LDAP, AD, SSO, Email Infrastructure, Web Services - 2+ years experience building custom applications in ServiceNow - Knowledge of relational databases - Strong desire to learn new technology - Minimum of two ServiceNow Implementation Specialist Certification (or completion within 6 months of start of position) - ServiceNow Certified System Administrator - ITIL® Certification v3+ (or completion within 6 months of start of position) - A high degree of passion, energy, and drive - Ability to travel if required - Strong customer relations and communication skills - Ability to prepare for, facilitate and lead customer work sessions - Demonstrates basic ServiceNow development skills - Possesses ability to create process flow diagrams and high-level architecture and documentation - Experience in Agile methodology - Must have the ability to participate remotely and attend meetings on camera Company Description

• Integration engineering and delivery. • Manage the full integrations lifecycle (requirements, design, build, testing, deployment and operations) using: IntegrationHub / Spokes, Flow Designer, MID Servers, REST/SOAP APIs, Webhooks, message queues. • Ensure API standards, versioning and access control. • Lead integrations between multiple systems, ensuring: data quality, reconciliation, scale performance, reliability, observability and support. • Define and manage SLOs/SLIs (availability, latency, throughput and error rates). • Implement monitoring, alerts, dashboards and runbooks. • Conduct incident RCA, problem management and continuous improvement. • Coordinate hypercare and post-upgrade validation during ServiceNow releases, as well as security, compliance and governance activities. • Apply security-by-design principles including: OAuth2, mTLS, secret rotation, least privilege and data minimization. • Ensure auditability and compliance with governance and risk controls. • Promote an OOB-first (out-of-the-box) and low-code-first approach where possible; align stakeholders and working model. • Collaborate with Product Owners, Architects and global teams. • Translate business needs into integration contracts and SLAs; lead a virtual squad and mentor developers across multiple time zones.

• Design and implement ServiceNow solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations. • Develop and configure ServiceNow modules such as HAM, SAM, CMDB/CSDM, or custom scoped applications. • Provide strategic, authoritative guidance to the client on HAM and SAM best practices. • Implement, maintain, and customize Discovery within one or more restricted environments. • Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations. • Develop and maintain visualizations using dashboards, workspaces, and reports to enable users to enhance efficiency in their day-to-day operations. • Ensure that solutions follow ServiceNow best practices, maintainability, and performance standards. • Work with Business Analysts and stakeholders to translate business requirements into technical specifications. • Lead technical workshops to review design, architecture, and configuration approaches. • Support end-to-end project delivery including sprint planning, testing, and deployment. • Provide technical guidance to junior developers or project teams. • Develop and support integrations using REST, SOAP, APIs, and IntegrationHub. • Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange. • Troubleshoot issues, perform root cause analysis, and optimize system performance. • Participate in peer code reviews and maintain version control standards (e.g., Git, ServiceNow Studio). • Ensure compliance with security, privacy, and audit requirements. • Contribute to documentation of technical specifications, release notes, and solution designs. • Provide client training for HAM and SAM functionality.

• Design solutions aligning business requirements with ServiceNow native capabilities • Manage and evolve product roadmaps • Collaborate with global teams (product, engineering, architecture, and business) • Translate requirements into: user stories, technical specifications • Serve as a Subject Matter Expert (SME) on ServiceNow products • Guide technical teams and clients, prioritizing standard usage (avoiding excessive customizations) • Support definition of platform strategy and evolution • Work with Product Managers to define solutions and use cases • Ensure alignment with best practices and market trends • Lead interactions with internal stakeholders (customer-facing role)