Title: Supervisor- Patient Accounts - Home Health Location: Dayton,Ohio United States Job Description: Facility: Work from Home - Hybrid - Ohio Department: HIM/ Revenue Integrity Schedule: Full time Hours: 40 Job Details: The Patient Financial Services Insurance Billing Supervisor is responsible for supervising the day-to-day work of the insurance billing team(s). This role ensures accurate, timely billing processes for patient accounts, supervises billing staff, and ensures compliance regulations, hospital policies, and healthcare industry standards. The billing supervisor will work closely with their manager and other departments to resolve billing discrepancies and improve revenue cycle efficiency. Under the leadership of the Manager, Patient Financial Services, the supervisor is responsible for maintaining an efficient operational workflow for day-to-day operations in the areas of insurance accounts receivable management. Supervisor responsibility includes billing operations oversight, training and development, problem resolution or escalation, review of key billing reports, and performance monitoring. Department Specific Job Details: This will be a supervisor concentrated to our home health area. Hybrid - located in Dayton, OH - Monday-Friday - 8am-5pm (flexible) - No weekends or holidays Education - High school diploma or GED required Experience - Minimum of 2 year of experience in patient financial services or healthcare billing - Strong communication and interpersonal skills - Ability to work tactfully with patients, staff, and interdepartmental customers Skills/Competencies - Proficient in supervising billing and collection processes - Strong analytical and problem-solving skills - Ability to lead and motivate a team - Knowledge of healthcare billing regulations and compliance requirements - Excellent organizational and time-management skills

Role Description As a Bilingual Spanish Representative, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. You will provide an exceptional customer experience using strong relationship-building skills. ¿Qué hare como Representante Bilingüe en Español? Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Duties and Responsibilities - Take inbound calls and conduct a consultation to identify the prospective insured's needs. - Educate customers on our insurance products and services while identifying opportunities to sell additional products. - Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources. - Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues. - Engage in a conversation with people from all walks of life. - Provide and customize assistance according to the policyholder’s needs. Qualifications - At least six months working in a service or sales environment. - Ability to work in a fast-paced environment. - Ability to multitask and use effective time management. - A minimum of 6 months of work-at-home experience is required. - Ability to communicate written and verbally in both Spanish and English. - Computer skills. Requirements - Must be 18 years of age. - Must have GED or High School Diploma. - Must be legally permitted to work in the United States. Benefits - Remote Work: This position is 100% remote. We will send you the equipment needed for this role. - Full time hours: 40-hour work week. - Job Stability: We’ve been in business since 1936. - Paid Time Off: Because rest isn’t a reward – it's necessary for your wellbeing. - Medical, Dental and Vision Insurance: We will help cover the cost of your premium. - Tuition Reimbursement: Your goals are important and we’ll help you achieve them. - Referral Program: We have one of the most lucrative referral programs around. - Career Growth: Most of our senior leadership started as agents. We promote from within! - Annual Performance Reviews: We reward your good work with more money.

Bilingual Certified Diabetes Educator - 11a-8p ET - Work from Home Location: United States R1530661 Full time remote Job Description: This is posted in anticipation of a future role We are excited to announce that we are currently looking for a Patient Educator (PE) to join our team. The Patient Educator (PE) will provide education about specific diabetes treatments, and resources to help patients better begin and manage their diabetes and resources associated with their prescribed medication. PE's are responsible for participating in one-on-one communications with enrolled patients by telephone, video platforms, email and SMS strictly following the guidelines of the program. Since the program is strictly educational based, PE's do not provide medical advice or work clinically within this role. Job Responsibilities: - Must work from a dedicated workspace in their primary home residence - Experience with direct patient interaction and support for persistence and compliance - Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines - Demonstrated effective presentation skills; excellent interpersonal (written/verbal/virtual) communication skills - Demonstrated ability to work independently fast-paced work environment - Demonstrated ability to build relationships with customers and cross-functional partners - Fully competent in MS Office (Teams, Word, Excel, PowerPoint, SharePoint) - Excellent documentation accuracy - Drive and enthusiasm for supporting patients - Excellent listening and problem-solving skills Schedule - 11:00 AM - 8:00 PM EST Mon - Fri Required Qualifications: - Bachelor's Degree - 3+ year as a Certified Diabetes Educator (CDE) or Certified Diabetes Care and Education Specialist (CDCES) - Complete understanding and application of principles, practices, and standards in diabetes care directly with patients - Must reside in country where the job is posted. Preferred Qualifications: - Registered Nurse, Registered Dietitian, Physician Assistant, Nurse Practitioner, Pharmacist, or other relevant certifications that are Healthcare relate - Contact Center Experience using a telephony platform - Bilingual (i.e., fluency in Spanish and English) - Motivational Interviewing experience #LI-CES Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $102,000-$115,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Role Description We are looking to build a brand new HR Services shared services team in Manila to support Amazon’s growth globally. The hub will provide a multi-language capability to our internal customers and we are looking for HR Service Administrator to join our growing Shared Services Center. HR Services teams will be driving to redesign the processes and tools for service globalization and infinite scalability, providing an innovative and frustration-free experience to our employees around the world. With the service hub being built in Manila, the team will provide instant and high quality services across APAC and the globe, to Amazon business, managers and employees. Services include but are not restricted to: - Employee transactional processes - Onboarding - Centralized timekeeping - Data management - Exits - Compliance related activities The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. CTK will support and manage time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via MyTime and trouble ticketing from operators and HR across the network. The Centralized Timekeeping team manages the system and ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate’s time and attendance matters are handled with speed, precision and with customer obsession always in mind. Join Amazon’s HR Services team in Manila and help make a difference for all Amazonians! We are recruiting for a Time and Attendance Operational Admin. This position specializes in the time and attendance management. The Timekeeper role is a centralized function that will manage time and attendance matters for buildings across the network. This role requires fast, accurate, and reliable data entry. You will work on MyTime system or related systems and a trouble ticket queue of time and attendance issues submitted by buildings or auto-generated from the Time and Attendance System. Your primary focus will be resolution of incoming time and attendance inquiries with opportunities for other engagement upon completion of centralized responsibilities. You may participate in continuous improvement process projects. A keen understanding of Amazon’s attendance policies, employee groups, and applicable state and federal laws will be necessary. Timekeepers will focus primarily on system and ticketing, data auditing. Perform other projects and duties as required. You will report directly to the team leader. Qualifications - Superior attention to detail. - Understand processes and program regulations and the way they have been translated into existing technical environment. - Carry out audits and checks on data and corrections in MyTime to ensure accurate and timely payment of the employee population. - Knows how to escalate. - Comfortable and able to provide feedback regarding the role and work volume. - Aptitude for working independently with excellent problem solving skills. - Participation in the continuous improvement of HR processes. - Strong Ownership, Bias for Action, Deliver Results, Insist on the Highest Standards. - Ability to work in international teams where team members are in different locations and belong to different cultures. - Ability to work overtime as required. - MS Office experience required - Proven experience working with Windows, Word, PowerPoint, and Excel. - Fluent in Japanese & English. - Experience of working in a transactional / process based environment. - Work Experience in HR Shared Services. - Experience working in a multinational company. - Minimum N3 JLPT Certification. Benefits - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. - If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.