CareHarmony’s Care Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients CareHarmony is seeking an experienced Licensed Practical Nurse – LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient’s healthcare journey. You will have experience identifying resources and coordinating needs for chronic care management patients. This role is 100% remote with no face-to-face contact with patients. Full-Time Monday – Friday, no weekends, rotational on-call twice per year on average

About us LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.  To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care. About the role LifeMD is actively seeking an experienced, adaptable full-time Certified Medical Assistant (CMA) to join our clinical team in a remote capacity (the office is centrally located in Greenville, SC and you must live outside of 50 miles to be considered for remote). Ideally, we are seeking candidates that sit in pacific or mountain standard time. As a Certified Medical Assistant, you are one of the foundational partners of our Primary Care division. You will have a far-reaching impact as you assist our board-certified physicians nationwide. Your role includes but is not limited to: Responsibilities: - Scheduling patient appointments and maintaining communication to confirm future appointments - Documenting patient medical information and intake forms - Ensuring all related reports, labs and information is completed and available in the patient's chart prior to their appointment - Performing data entry tasks to document patient records within database and maintaining patient charts - Answering and responding to patient questions and concerns in a timely manner - Recording vital signs - Corresponding with customer service representatives regarding patient questions - Performing other related duties as assigned or requested - Reporting directly to RN

• Answer incoming calls through a VOIP system in both English and Spanish • Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel • Forward calls to the appropriate departments and take accurate messages • Schedule appointments and manage calendars • Communicating via phone and email with legal teams

• Review emails and chats constantly for new leads, file setups, audits, or other requested needs. • Organize contracts, termination letters, photos, and other documents on Dropbox. • Answer all the inbound calls, clients, and leads with great customer service skills. • Transfer calls to the right member of the team when needed. • Set up Filevine projects for new clients or the tools requested. • Register all the comments, observations, and updates. • Review and look for new contracts to be registered into Filevine. • Follow up on the leads assigned, ensure a great quality interaction, and clean up the old leads. • Answer new potential clients, ask probing questions, and follow the process to complete the sign-in or escalate the call to an Intake Specialist. • Complete the intake process of a new client to be transferred to the Pre-Litigation department. • Send the submission emails to the Pre-Litigation department for new clients to start the case (notification). • Complete clinic referrals, taking into consideration the client's location. • Participate in stand-up meetings, dailies, weeklies, and monthly meetings. • Close contracts.