Role Description Harbor IT is seeking a Program Manager to own the end-to-end delivery of a high-stakes healthcare IT transition. This engagement involves a mid-market healthcare organization with approximately 100 facilities nationwide, currently supported by an internal IT team of 40–50 staff, transitioning to a fully managed Harbor IT service model within a 2–4 month window. This is the most consequential mid-market engagement in Harbor IT’s portfolio this year. The Program Manager is accountable for executing a clean cutover of the client’s full IT operation onto Harbor IT’s processes, tooling, and operating model—with zero service interruption, zero net-new compliance findings, and preserved executive trust. This role is designed for a seasoned operator who has personally delivered transitions of this scale and speed before. It requires executive presence, decisive judgment, and hands-on leadership—strategic in the boardroom and tactical on the ground. Key Responsibilities - End-to-End Transition Ownership - Deliver a full IT operational cutover within 2–4 months - Ensure zero critical service interruptions and no compliance gap - Own timeline, risk, scope, and delivery outcomes - IT Staff Assessment and Restructuring - Personally assess the client’s internal IT team - Make retention and redundancy recommendations - Lead sensitive communications in partnership with client HR and Harbor IT leadership - Design and execute retained-staff onboarding - Steady-State Team Buildout - Hire and manage field technicians, site leads, and operational staff - Integrate retained client employees or recruit externally as needed - Ensure staffing readiness by cutover, not after - Field Coverage Model Design - Define and implement on-site, regional, and remote coverage across approximately 100 facilities - Document, staff, and operationalize the model within the transition window - HIPAA and Healthcare Compliance Continuity - Own compliance integrity throughout the transition - Ensure PHI handling, BAA continuity, access controls, and audit readiness - Coordinate closely with Harbor IT Security and client compliance leadership - Executive Client Leadership - Act as the executive point of contact for client sponsors - Run weekly steering committee meetings - Navigate scope disputes, staffing decisions, and timeline pressure with confidence and clarity - Cutover and Program Execution - Build and enforce the master transition plan (milestones, RAID log, dependencies) - Maintain the plan as the single operational source of truth - Tooling and Documentation Foundation - Ensure full PSA and documentation readiness (ConnectWise and Hudu preferred) - Asset inventories, service catalogs, contacts, and escalation paths complete before cutover - Commercial and Scope Control - Enforce MSA boundaries - Surface out-of-scope items commercially, not operationally - Protect engagement margin while maintaining client trust - Handover and Continuity - If not remaining as account GM, recruit and onboard the successor - Deliver complete runbooks, SOPs, escalation paths, and stakeholder maps - Ensure no fragmented handoffs - Build the Transition Playbook - Bring an established transition methodology (checklists, assessment frameworks, staffing models) - Institutionalize this capability within Harbor IT for future engagements Success Criteria (First 6 Months) - Zero critical service interruptions during cutover - Zero net-new HIPAA or compliance findings - Transition completed within the agreed 2–4 month window - Written executive validation of steady-state readiness - Fully staffed, documented, and operational account handoff Qualifications - Bachelor’s degree in IT, Business, Healthcare Administration, or equivalent operational experience - 10+ years in IT service delivery, MSPs, or technology consulting - Direct ownership of at least two large-scale IT outsourcing or transition engagements (50+ sites) - Experience conducting staff assessments and making retention and redundancy recommendations for 30+ personnel - Hands-on experience operating within a HIPAA-regulated environment - Prior responsibility for a $3M+ annual managed services engagement - Demonstrated success delivering transitions in 90 days or less Technical Competencies - Strong understanding of mid-market MSP operating models - PSA and documentation systems experience (ConnectWise and Hudu strongly preferred) - HIPAA Security Rule and healthcare compliance literacy - Familiarity with healthcare IT environments (EHRs, endpoints, identity, network, backup) Leadership and Soft Skills - Executive presence under pressure - Clear, confident communicator with internal teams and client leadership - Decisive, with a strong bias to action - Comfortable operating strategically and tactically in parallel - Owns outcomes, not just plans This Role Is Not a Fit for Candidates Who - Have only worked in PMO or coordination roles without delivery authority - Have not personally executed a large IT transition under 120 days - Prefer indirect influence over direct accountability Preferred Certifications (Optional) - PMP, PgMP, or equivalent enterprise program leadership credential - ITIL v4 - HIPAA-related certifications (experience prioritized over credentials)

• Lead the planning and execution of large sized engineering programs in the Ads domain • Work closely with Software Engineers, Product Managers, and Data Scientists • Own communication with stakeholders ensuring alignment and awareness • Foster a culture of teamwork and drive efficiency within the program team • Contribute broadly to organization-wide initiatives

Role Description Eaton’s Electrical Engineering Services & Systems (EESS) division is seeking a Technical Program Manager (TPM) for Data Center Programs to serve as a critical liaison between Strategic Account Operations, District Operating Centers (DOCs), Project Managers, and Construction Managers. This role ensures technical excellence and operational consistency across large-scale, complex programs. You'll provide technical support, develop and maintain standardized tools and commissioning procedures, manage warranty campaigns, drive best practice sharing among field personnel and assist in site readiness. This is a remote role with approximately 25% travel. The expected annual salary range for this role is $113,000 - $150,000 a year. A company vehicle is provided and this position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: - Program & Technical Support - Collaborate closely with DOC Managers, SAO Project Managers, and Construction Managers to ensure seamless execution of program deliverables. - Act as the technical point of contact for program-level escalations and inquiries. - Support DOCs with technical requirements, material procurement, scheduling logistics, and troubleshooting. - Process Development & Standardization - Develop, maintain, and deploy commissioning procedures, Method of Procedure (MOP), Standard Operating Procedures (SOP), and playbooks to ensure operational consistency across regions. - Establish and refine program execution processes and procedures to support efficiency and scalability. - Support creation of standard reporting templates and dashboards for program KPIs. - Identify and implement process improvements to enhance program performance. - Knowledge Sharing & Best Practices - Collect lessons learned from individual projects and disseminate best practices across SAO, DOC and quality & engineering teams. - Facilitate training sessions for field personnel on digital tools and technical standards. - Warranty & Compliance - Manage warranty campaigns, including tracking, resolution, and reporting. - Ensure adherence to safety processes and compliance with electrical standards. - Operational Readiness - Support new and existing sites by partnering with District Operating Centers (DOCs) to proactively forecast upcoming projects. - Communicate anticipated field resource requirements in advance, including staffing levels, required skill sets, and training needs, to ensure readiness for execution. - Coordinate with DOC leadership and Strategic Account Operations to align on resource planning and deployment timelines. - Identify and communicate design changes, product-specific training needs and technical readiness gaps to support successful mobilization and execution of upcoming work. Qualifications - Basic Qualifications: - Bachelor's Degree from an accredited institution. - Minimum 5 years of experience in electrical industry project/construction management, electrical field services, or electrical field sales. - Must reside within a 50-mile radius of an international airport. No relocation is being offered. - Eaton will not consider applicants for employment immigration sponsorship or support for this position. - Possess and maintain a valid and unrestricted driver’s license. - Preferred Qualifications: - Bachelor's degree in Electrical/Mechanical Engineering or Construction Management. - PMP or Commissioning Agent Certification. - 5+ years' construction/field services experience in data center space. - Proficiency in project management and construction industry software packages. - Experience leading teams. Requirements - Collaborative working style & self-starter; ability to work remotely without co-located supervision. - Strong experience in power distribution field in servicing, maintaining, and testing electrical power distribution equipment. - Demonstrated ability in verbal and written communication skills. - Demonstrated strong organizational, project, time and task management skills. - Knowledge and practice of safety processes related to working with electrical and electronic equipment. - Knowledge of the Data Center market and operating in a program environment. Benefits - Health and Welfare benefits. - Retirement benefits. - Programs that provide for paid and unpaid time away from work.

Role Description This position will be the primary account manager for assigned manufacturers to drive design, implementation, communication, and management of specialty pharmacy therapy programs, including rare diseases, that deliver value for manufacturers. The program manager will develop, document, and manage relationships across the assigned organization with the goal to grow the partnership with Orsini Specialty Pharmacy. The program manager will be the project manager of drug launches (implementation) within Orsini and work with internal Orsini stakeholders and Senior Management to manage Orsini Specialty Pharmacy performance/manufacturer key performance indicators (KPIs) and grow Orsini's share of business within the assigned manufacturer. This position will manage contractual deliverables and assist in resolving customer service escalations. The role requires consistent travel for quarterly business reviews, manufacturer meetings, and other business engagements as needed. Essential Duties - Oversee, develop, and manage therapy/service programs for designated pharma partners and/or therapy classes. - Manage Orsini therapy performance/manufacturer KPI(s), document communications, and assist with any manufacturer escalated issues. - Develop and manage relationships across the assigned manufacturer organization with the goal to grow the partnership and Orsini Specialty Pharmacy share of the business. - Lead cross-functional team to develop and implement custom programs for Pharma partners and/or for new specialty pharmacy product launches. - Implementation and ongoing oversight of trade contract deliverables including data reporting development and issue resolution. - Participate in quarterly business reviews with manufacturers when requested. - Work collaboratively to assess and improve key clinical and operational processes within Specialty Pharmacy. - Prepare reports regarding program performance (financial & operational outcomes), ongoing activities, projects, and other reporting needs for customer business review meetings. - Lead cross-functional team to manage strategically important projects (internal/manufacturer). - Perform other duties or projects as assigned. Qualifications - Bachelor’s degree in related field required, or an equivalent combination of education, skills and experience (minimum 5-8 years in a relevant role). - Previous Specialty Pharmacy Trade experience at larger organization preferred. - Experience with account management and internal stakeholder collaboration preferred. - Must be computer literate – knowledge of Outlook, Excel, Word, Power Point, and Visio. - Excellent written and verbal communication skills. - Ability to read, analyze, interpret professional literature and technical procedures. - Ability to identify, analyze, and solve complex problems. - Ability to interpret and make inferences from data. - Good project management skills. - Ability to respond to changing priorities and handle multiple tasks at one time. - Ability to travel for QBRs, implementations, pharma partner meetings, and other business engagement meetings as needed. Benefits - Medical Coverage, Dental, and Vision Coverage - 401(k) with employer match - Accident and Critical Illness coverage - Company-paid life insurance options - Generous PTO, paid holidays, and floating holidays - Tuition reimbursement program.