• Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification; • Maintaining great phone etiquette • Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen • Verifying healthcare insurance coverage and eligibility • Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time-keeping • Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage • Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers • Strictly adhering and complying with the HIPAA policy

Role Description - Provide psychological first aid and crisis counselling to crisis callers from our corporate clients in English, Malay, Mandarin, and Cantonese. - Oversee operations and management of the wellbeing-hotline services (attend, de-escalate/escalate and intervene). - Provide accurate and up-to-date information to callers/individuals accordingly. - Refer callers/individuals to appropriate resources when needed. - Collect accurate data about calls and callers with proper record keeping. - Supported by the in-house clinical team in administrative processes and psychological case management. - Being on standby on a fixed shift. [Phone to have stable internet connection to receive calls from the CloudTalk app] - Flexible working locations, you can be based anywhere. Qualifications - Preferably have a degree qualification in mental health related fields, such as counselling, clinical psychology, or equivalent. - Preferably a licensed or registered mental health professional with experience in crisis management hotlines. - Fluent in English, Malay, Mandarin, and Cantonese. - Must be punctual, reliable and able to work varying shifts. - Have sufficient digital and computer literacy and a meticulous record keeper. - Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality. - Open to learning; committed and motivated to learn and improve. - Fresh graduates are encouraged to apply. Benefits - Opportunity to make a positive impact and save lives. - Work in a leading mental health tech company in SEA. - Partner with us to make mental healthcare accessible to all.

• provide support for calendaring, travel, expenses, along with management and oversight of special projects • act as a core member of the VP’s team, handling incoming requests for time, meetings, and resources • manage and own the calendar day-to-day, keeping the VP’s schedule accurate, current, and aligned to priorities • assist in planning and organizing meetings, taking responsibility for assembling the agenda • filter through incoming emails and proactively flag communications that require a response or action • work closely with the VP and Chief of Staff on strategic team meetings • review and update the bi-weekly Connected Cisco reporting dashboard • coordinate team gifts, when appropriate

• Manage, organise and maintain correspondence, including emails and phone calls from multiple channels • Manage calendars, appointments, and scheduling across multiple time zones • Suggest, implement and execute management strategies and systems • Coordinate meetings, prepare agendas, and take accurate minutes • Handle email correspondence, prioritisation, and follow-ups • Arrange travel, accommodations, and itineraries • Prepare reports, presentations, and documentation as required • Support project coordination and assist with task tracking • Maintain confidential records and sensitive information with discretion • Liaise with internal teams, clients, and external stakeholders • Assist with personal tasks and ad hoc administrative duties