Role Description - Provide psychological first aid and crisis counselling to crisis callers from our corporate clients in English, Malay, Mandarin, and Cantonese. - Oversee operations and management of the wellbeing-hotline services (attend, de-escalate/escalate and intervene). - Provide accurate and up-to-date information to callers/individuals accordingly. - Refer callers/individuals to appropriate resources when needed. - Collect accurate data about calls and callers with proper record keeping. - Supported by the in-house clinical team in administrative processes and psychological case management. - Being on standby on a fixed shift. [Phone to have stable internet connection to receive calls from the CloudTalk app] - Flexible working locations, you can be based anywhere. Qualifications - Preferably have a degree qualification in mental health related fields, such as counselling, clinical psychology, or equivalent. - Preferably a licensed or registered mental health professional with experience in crisis management hotlines. - Fluent in English, Malay, Mandarin, and Cantonese. - Must be punctual, reliable and able to work varying shifts. - Have sufficient digital and computer literacy and a meticulous record keeper. - Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality. - Open to learning; committed and motivated to learn and improve. - Fresh graduates are encouraged to apply. Benefits - Opportunity to make a positive impact and save lives. - Work in a leading mental health tech company in SEA. - Partner with us to make mental healthcare accessible to all.

• provide support for calendaring, travel, expenses, along with management and oversight of special projects • act as a core member of the VP’s team, handling incoming requests for time, meetings, and resources • manage and own the calendar day-to-day, keeping the VP’s schedule accurate, current, and aligned to priorities • assist in planning and organizing meetings, taking responsibility for assembling the agenda • filter through incoming emails and proactively flag communications that require a response or action • work closely with the VP and Chief of Staff on strategic team meetings • review and update the bi-weekly Connected Cisco reporting dashboard • coordinate team gifts, when appropriate

• Manage, organise and maintain correspondence, including emails and phone calls from multiple channels • Manage calendars, appointments, and scheduling across multiple time zones • Suggest, implement and execute management strategies and systems • Coordinate meetings, prepare agendas, and take accurate minutes • Handle email correspondence, prioritisation, and follow-ups • Arrange travel, accommodations, and itineraries • Prepare reports, presentations, and documentation as required • Support project coordination and assist with task tracking • Maintain confidential records and sensitive information with discretion • Liaise with internal teams, clients, and external stakeholders • Assist with personal tasks and ad hoc administrative duties

Role Description We are seeking a highly organised and proactive Personal Assistant to provide comprehensive administrative and operational support to senior leadership. This role requires exceptional attention to detail, strong communication skills, and the ability to manage multiple priorities in a dynamic, fast-paced environment. Key Responsibilities - Manage, organise and maintain correspondence, including emails and phone calls from multiple channels - Manage calendars, appointments, and scheduling across multiple time zones - Suggest, implement and execute management strategies and systems - Coordinate meetings, prepare agendas, and take accurate minutes - Handle email correspondence, prioritisation, and follow-ups - Arrange travel, accommodations, and itineraries - Prepare reports, presentations, and documentation as required - Support project coordination and assist with task tracking - Maintain confidential records and sensitive information with discretion - Liaise with internal teams, clients, and external stakeholders - Assist with personal tasks and ad hoc administrative duties Qualifications - Proven experience as a Personal Assistant, Executive Assistant, or similar role - Excellent organisational and time management skills - Strong written and verbal communication abilities - High level of professionalism and discretion - Proficiency in Microsoft Office / Google Workspace tools - Ability to multitask and work independently in a remote or hybrid setup - Strong problem-solving skills and attention to detail Preferred Qualifications - Experience supporting senior executives or consultants - Familiarity with project coordination tools (e.g., Asana, Trello, or similar) - Experience working in consulting, professional services, or fast-paced environments What Success Looks Like - Seamless coordination of executive schedules and priorities - Efficient communication flow across stakeholders - Proactive problem-solving and anticipation of needs - Reliable support that enhances leadership productivity and operational efficiency Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)