• Build cash flow forecasting models for the insurance ramp, including DSO assumptions by payer, denial rate benchmarks, and receivables aging • Select, configure, and own the practice management and billing platform, including integration with the organization's EHR and CRM • Develop and maintain the denial management taxonomy, root-cause analysis workflow, and resubmission processes by payer • Own payer credentialing and enrollment for all providers across target commercial payers in each state, using a credentialing platform such as Medallion or equivalent • Establish and maintain CAQH profiles for all providers and ensure 90-day attestation cadence is met without lapse • Manage supervising physician co-credentialing in supervision states, coordinating with the CMO to ensure coverage is in place before claims are submitted • Track credentialing status, re-credentialing cycles, and payer contract effective dates in a system of record, distinguishing credentialing from contracting as separate workflows • Ensure accurate and defensible use of behavioral health CPT codes: psychiatric evaluation codes, E/M codes for medication management, and add-on psychotherapy codes per AMA guidelines and payer-specific billing rules • Develop and enforce provider documentation standards supporting submitted codes, including DSM-criterion documentation, validated screening tools, and telehealth-specific encounter requirements • Oversee certified coder pre-submission review of all claims, ensuring E/M level accuracy and appropriate ICD-10-CM diagnosis coding • Monitor OIG Work Plan priorities for behavioral health and telehealth and adjust internal audit protocols accordingly • Conduct state-level payer analysis identifying the top commercial payers by covered lives and align target payer selection with the organization's insurance launch strategy • Lead payer contracting conversations in collaboration with the CMO and General Counsel, tracking negotiated rates, contract terms, and effective dates • Develop and maintain a payer performance dashboard tracking denial rates, DSO, reimbursement rates, and appeals outcomes by payer • Maintain audit-ready credentialing files and claim documentation that can withstand payer, state, or federal review

Role Description Acentra Health is looking for a Program Director to join our growing team. As a Program Director, you will be in a key leadership role in managing and overseeing complex healthcare programs. You will ensure that programs are executed effectively, on time, and within budget. This position involves managing processes, engaging with clients and stakeholders, and coordinating efforts across cross-functional teams to deliver high-quality services that meet client expectations and organizational standards. - Manage and coordinate healthcare programs, ensuring the successful delivery of services, projects, and deliverables on schedule and within budget. - Monitor program performance metrics, quality performance, deliverables, and budgets to ensure compliance with contractual requirements and organizational goals. - Identify and address operational challenges, leveraging problem-solving skills to deliver practical solutions. - Maintain strong, successful relationships with clients and key stakeholders, serving as a primary point of contact for program-related communication. - Collaborate with cross-functional teams, including clinical, technical, and administrative personnel, to ensure seamless program execution. - Develop and implement methods and procedures to improve program efficiency and outcomes. - Manage program risk by identifying potential issues, developing mitigation strategies, and ensuring readiness for program launch and day-to-day operations. - Prepare status reports and updates for internal leadership and client stakeholders. - Support strategic planning initiatives to align program activities with organizational objectives and contribute to growth and innovation. - Provide operational oversight and guidance to team members responsible for specific program functions or phases. - Collaborate with Business Development to support new business opportunities as requested. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications - Bachelor’s degree in business, science, mathematics or analytics (Experience in lieu of degree will be considered). - 10 years’ experience in project planning and delivery as related to role. - 10 years’ experience in managerial and leadership role. - Medicare, Medicaid, or healthcare verticals domain knowledge with claims processing knowledge and experience. - Demonstrated abilities with Microsoft Project, SharePoint applications, MS Teams, Skype and knowledge of MS Project EV Metrics. - Proven track record to meet and enforce deadlines, conduct research into technology issues and products, and to take initiative in the development and completion of projects. - Demonstrated experience in leading and managing complex technical programs. - Demonstrated successful people management and presentation skills. - Ability to exercise independent judgement in solving complex and unusual technical, administrative, and managerial problems. - Strong problem-solving, analytical, and evaluation skills. Requirements - Master’s Degree (Preferred). - Certified Project Management Professional (PMP) preferred. - Knowledge of best practices in healthcare operations. - Knowledge of government policy and structure. - Knowledge of metrics, productivity measures and reporting. - Knowledge of regulatory agency compliance. - Knowledge of contract development and implementation. - Budget and financial skills. - Able to lead and manage direct reports to achieve contract deliverables. - Aptitude for systems planning and prioritization of tasks. - Competent communication skills (written, verbal, and listening); uses appropriate interpersonal skills with a variety of stakeholders. - Ability to provide supervision to staff that ensures excellent customer satisfaction. - Provide ongoing monitoring and supervision to meet contract deliverables for all operations. - Provide data analysis and reporting that meets the contractor’s goals of quality care and cost effectiveness in a timely manner. - Provide consultation to contractor on system and policy issues. Benefits - Comprehensive health plans. - Paid time off. - Retirement savings. - Corporate wellness. - Educational assistance. - Corporate discounts. - And more.

Role Description The Vice President, Show Director is responsible for the overall strategy, commercial performance, and execution of a leading B2B event brand. This role owns the full lifecycle of the event, including revenue growth, customer experience, operational delivery, and team leadership. This leader is the commercial owner and growth engine of the brand, not a caretaker. They are expected to actively drive new business, expand market share, and elevate the brand’s position in the industry. The Show Director will operate with a strong operator mindset, balancing strategic vision with hands-on execution to deliver measurable results. Success in this role requires a customer-obsessed, data-driven, and commercially aggressive leader who thrives in a performance culture and leads with Emerald’s ACE values; Agility, Commitment, and Excellence. Experience in industrial, manufacturing, or technical B2B markets is strongly preferred, particularly in relationship-driven ecosystems. This position will be performed preferably from our New York, NY office or for the right candidate, may consider remote. Key Responsibilities - Strategy & Growth: - Own and deliver aggressive growth targets across revenue, attendance, and market share - Proactively identify and pursue new business opportunities, sectors, associations, and partnerships - Act as a visible industry leader, building deep relationships with associations, advisory boards, and top customers - Continuously assess competitive landscape and position the brand to win - Drive expansion through new products, co-locations, acquisitions, and strategic partnerships - Commercial & Financial Ownership: - Fully accountable for the event P&L, including revenue, margin, and forecasting accuracy - Implement and refine pricing, packaging, and participation models to maximize yield - Drive performance against core KPIs: new business, retention, rebooking, and NPS - Maintain disciplined pipeline management in partnership with sales; no surprises, no gaps - Use data to make decisions quickly and course-correct in real time - Customer Experience & Market Leadership: - Own the end-to-end customer experience from first touch to onsite and beyond - Stay close to customers through regular face-to-face engagement, industry events, and direct outreach - Translate customer needs into commercially viable products and experiences - Drive improvements in NPS, retention, and customer lifetime value - Ensure the event is viewed as a must-attend, must-exhibit industry platform - Sales Leadership & Revenue Engine: - Partner with and push the sales team to operate with a true hunter mentality - Actively engage in key deals, top accounts, and strategic negotiations - Lead floorplan strategy, rebooking execution, and onsite sales performance - Reinforce a culture of selling outcomes and ROI, not just booth space - Identify and launch new revenue streams that align with customer goals - Execution & Operational Excellence: - Lead cross-functional execution across sales, marketing, operations, and content - Ensure delivery of a high-quality, on-time, and on-budget event - Drive attendance growth through targeted, data-driven marketing strategies - Oversee development of relevant, high-impact content and programming - Team Leadership & Culture: - Build and lead a high-performance, accountable team with clear expectations and measurable goals - Coach and develop talent with a focus on raising the bar and continuous improvement - Foster a culture of ownership, urgency, and results orientation - Champion Emerald’s ACE values in how the team shows up and delivers - Lead from the front; visible, engaged, and setting the pace for performance Qualifications - 5+ years of experience in B2B events, exhibitions, or related industries - Proven track record of driving revenue growth and new business development - Experience in industrial, manufacturing, or complex B2B sectors strongly preferred - Demonstrated ability to build and leverage industry relationships, associations, and key accounts - Strong financial acumen with experience owning budgets and forecasts - Experience leading teams in a performance-driven, accountable environment - Data-driven decision maker with strong problem-solving skills - Excellent communication and executive presence What Success Looks Like - Consistent double-digit growth mindset with clear gains in revenue and market share - Strong pipeline of new business and expanded customer relationships - Improved NPS, retention, and rebooking performance - A brand that is commercially thriving and industry-leading - A team that operates with urgency, accountability, and a relentless focus on results Benefits - Target Compensation: $150,000+ - Unlimited vacation for exempt employees - Flexible working locations - 401(k) plan with a company match - Medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits - Parental and caregiver leave - Dependent, commuter, and FSA benefits - Professional development programs like Toastmasters - Mental wellness tools

Role Description We’re looking for an Associate Media Director to join our team, owning cross-channel media strategy and leading a team of strategists within a single delivery pod of 5–8 clients. If you have experience leading cross-channel strategies, managing people, and driving results in the digital advertising world, this could be a great fit. You should be strategic, collaborative, intellectually curious, and ready to go deep on client performance. Your day-to-day - Strategy + Execution: - Serve as the strategic lead across paid media and paid search for your pod. - Tie media strategies directly to client business models and broader growth targets (LTV expansion, CAC efficiency, CPL targets, etc). - Proactively identify performance improvements through emerging platform features, best practices, and competitor analysis. - Develop test plans for campaign launches, audience expansion, and cross-channel integrations. - Own department-level initiatives that impact performance. - Client Ownership + Reporting: - Lead strategic direction on your pod’s accounts and reports. - Ensure each client has a realistic, data-backed forecast that maps to their budget, funnel stage, and goals. - Identify churn risk early and develop mitigation strategies. - Find opportunities to expand into new platforms, tactics, or budget growth. - Team Leadership + Development: - Line-manage two strategists within your pod. - Facilitate 1:1s, yearly reviews, and training plans. - Coach direct reports on both tactical execution and strategic thinking. - Regularly review bandwidth and sentiment to prevent burnout. - Operational Excellence: - Monitor department-level KPIs including account retention, media margin, forecasting accuracy, delivery quality, and team performance. - Lead initiatives that drive efficiency. - Bring insights to leadership on client risk, team performance, or platform shifts that may affect revenue. How you win - Pod performance: Your pod consistently hits agreed KPI targets across all clients. - Strategic depth: You go deep on each account, running disciplined test programs. - Team development: Your direct reports grow and feel supported. - Client relationships: You earn trust through responsive communication. - Operational excellence: Forecasts are accurate and reports are delivered on time. Qualifications - 6+ years of hands-on paid media management experience, ideally in an agency environment. - Experience across channels like Google, Meta, TikTok, Amazon, Programmatic, and CTV. - Ideally, a bachelor’s degree in marketing or a related field. - Demonstrable experience thinking strategically and developing effective plans. - 2+ years of people management experience. - Top-notch communication skills, confident presenting to senior stakeholders. - Analytical thinker who can interpret data and make data-driven decisions. - Passion for the digital marketing, advertising, and agency space. - Continuous learner, staying updated with the latest trends in digital advertising. - Understanding of the importance of a clean, quiet workspace suitable for video conferencing. Benefits - Market-rate salary of $100,000 - $115,000 per year, plus quarterly bonuses tied to company revenue. - USA remote flexibility. - Unlimited PTO policy and 14 paid company holidays. - Exceptional health, dental, and vision insurance, fully covered for employees. - $100 monthly wellbeing budget. - 401k program with a company match. - Investment in growth opportunities, role matrices, and skill assessments. - Latest MacBook Pro and a one-time $500 stipend for home workspace setup. - Annual team retreats, weekly Coffee Chats, and monthly Happy Hours.