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Marketing Operations Manager
Location
United Kingdom
Posted
34 days ago
Salary
0
Seniority
Senior
Job Description
Marketing Operations Manager
NineTwoThree Studio
• Own Monday.com and Notion. Build, maintain, and improve the marketing boards. Templates with cascading dates for every recurring project (podcast episodes, YouTube videos, newsletters, blog posts, lead magnets, campaigns). Keep statuses current. Run the weekly marketing review. Chase blockers. Make sure every piece of work has a clear owner, due date, and next step. • Own the email program in HubSpot. This is one of the most important parts of the job. Build and send newsletters, nurture sequences, and lifecycle automations. Architect the segmentation strategy: who's a subscriber, who's an MQL, who's a customer, who's lapsed, and what each segment should receive. Build clean lists, manage suppressions, run A/B tests, monitor deliverability, and tune open and click rates over time. You're the person who knows where every contact is in the journey and why. The Content Marketing Manager writes the copy; you make the program run. • Book and coordinate developer, designer, and QA hours. You don't build the website, design the assets, or QA the work yourself. You scope it, book the hours, brief the right person, manage the queue, and make sure each piece comes back on time and meets the brief. You own the calendar of who's working on what, by when, for whom. When the developer needs context, you have it. When the designer needs the brief, you wrote it. When QA finds an issue, you triage it and route it back. • Run production workflows. Move every piece of work from idea to draft to edit to design to publish to distribution, across blog, email, podcast, YouTube, social, and gated assets. You don't write or design the content; you make sure every handoff happens on time and nothing gets dropped between teams. • Build and run workflow automations. Use AirOps, Claude, Claude MCPs, Zapier, and HubSpot workflows to remove repetitive work from the team. Spot the steps that get done the same way every week and turn them into automations. This is a real responsibility, not a side hobby. You should already think this way. • Manage the website production pipeline (not the build). Coordinate everything that ships on the site: new landing pages, blog posts, case studies, page updates, and copy swaps. You publish straightforward CMS items (blog posts, case studies) yourself in Webflow. Anything beyond that, you brief and book out to the developer, then QA the result before it goes live. • Maintain the marketing tech stack. Keep tools connected (HubSpot ↔ Webflow ↔ Monday ↔ Notion ↔ analytics). Catch broken integrations early. Document how everything fits together so the team isn't relying on tribal knowledge. • Own reporting. Keep dashboards in DataBox, HubSpot, and Google Analytics current and trustworthy. Pull weekly metrics across email, web, SEO, and content production. Surface what's slipping before anyone has to ask. Build the reporting cadence that lets the Marketing Team Lead and CEO see the state of the engine at a glance. You don't have to interpret the data strategically, but the numbers are your responsibility, accurate, current, segmented, and visible. • Run the operational rhythm. Weekly status across all marketing initiatives. Monthly tech stack and process audits. Quarterly review of which templates and workflows are working and which need to be rebuilt. You hold the cadence so the rest of the team can focus on creative work.
Job Requirements
- 3–6 years in marketing operations, email marketing, lifecycle marketing, or project coordination inside a marketing team. Agency or studio experience is a strong plus.
- HubSpot and email marketing (critical): Deep, daily-use expertise. You've built and run real email programs at real volume. You know your way around lists, segmentation, workflows, lifecycle stages, properties, A/B tests, deliverability, suppression rules, and reporting. You can take a strategy brief and turn it into a fully built, tested, segmented, and scheduled campaign without hand-holding. Email is the part of the job you're proudest of.
- Workflow automation: Genuine fluency with at least one of: AirOps, Zapier, Make, n8n, HubSpot workflows. Curiosity about Claude, Claude MCPs, and AI-powered automation is required. You've actually built things, not just read about them.
- Monday.com and Notion: Genuinely fluent. You've built templates, automations, dashboards, and rollups. You know the difference between a board that looks organized and a board that actually drives execution.
- Webflow (CMS-level): Comfortable publishing blog posts, case studies, and copy/asset updates inside the Webflow CMS. You don't need to be able to build a landing page from scratch, that's the developer's job. You need to be able to ship CMS content cleanly and QA what the developer hands you.
- Project management instinct: You think in checklists, dependencies, and due dates. You're the person friends ask to plan their wedding logistics. Hierarchies and dependencies don't drain you, they ground you.
- Detail-oriented to a fault: Typos, broken links, mismatched dates, and inconsistent formatting bother you on a personal level. You catch things other people miss.
- Calm under load: When five things are due Friday, you don't panic, you triage, communicate, and ship.
- Self-driven and proactive: You don't wait to be told what's slipping. You see it first, surface it, and either fix it or escalate it.
- Comfortable nudging people: You can ping a senior engineer for a status update without it feeling awkward. You follow up without being annoying. You hold people accountable kindly.
- Operator mindset: You'd rather make sure ten projects ship cleanly than be the face of one. You take pride in invisible, well-run systems. You don't need creative ownership to feel fulfilled at work.
- English: Advanced proficiency or higher.
- Education: Bachelor's degree in Marketing, Communications, Business, Operations, or equivalent experience.
Benefits
- Annual paid vacation: 20 days off per year during the first 3 years, increasing to 25 days in later years
- Paid sick leave, 10 national holidays, and 2 company days off
- Well-being budget
- Maternity/paternity leave
- Reimbursement of expenses for professional development courses and certifications (up to 100% in agreement with Manager)
- Hardware upon business needs
- Strong positive engineering culture, a tightly-knit team of professionals with a good sense of humor
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