Role Description We’re looking for a hands-on operations leader who thrives in fast-moving, high-growth environments and enjoys building structure within ambiguity. This role is ideal for someone equally comfortable driving strategic initiatives and diving into operational details to solve problems and improve processes. One day, you may be improving CX reporting visibility; the next, refining wholesale onboarding workflows or partnering with a 3PL to resolve fulfillment bottlenecks. You’ll work across teams and functions to help operations scale thoughtfully and efficiently as the business continues to grow. Alex and Ani is in a significant growth phase and operates with the pace and agility of an early-stage company while maintaining the scale and infrastructure of a more established brand. This isn’t a “manage the managers” job. We’re looking for someone who owns outcomes end-to-end, can move fluidly between tactical execution and big-picture thinking, and naturally identifies opportunities to make systems, workflows, and teams operate more effectively over time. Qualifications - 5+ years in operations, including experience within fast-moving or high-growth DTC ecomm, fashion, accessories, lifestyle, and/or jewelry brands - Broad operational exposure across multiple functions such as CX, fulfillment, process ops, and vendor management — not just one lane - You figure it out, get it done, and build the process for next time - You build reporting suites, read what the numbers are saying, and communicate it clearly Requirements - You’re energized by ambiguity and prefer building processes over inheriting them - You’ve worked in environments where priorities shift quickly, and teams need to scale thoughtfully - You don’t need a perfectly scoped project — you take an undefined problem, create structure around it, and drive it to resolution - You’re as comfortable in a spreadsheet as you are on a vendor call or in a strategy conversation with the CEO - You proactively identify operational inefficiencies and work iteratively and continuously to improve them What You'll Work On - Customer Experience - You’ve managed an outsourced or offshore CX team and know what good looks like — SLAs, CSAT, response times, and how to hold an agency accountable - You can look at a CX reporting suite and immediately spot where the gaps are — and you’ve built the dashboards that surface the right signals - You’ve identified failure points and driven the fixes, whether that’s a process change, a tooling swap, or a training gap - Wholesale Operations - You understand what it takes to stand up a wholesale channel operationally — the systems work, the vendor portal setups, the compliance requirements - You’ve onboarded wholesale accounts before and know the details that make or break a smooth launch - You think in repeatable processes to create scalable and repeatable operational infrastructure - 3PL & Fulfillment - You know how 3PL operations work — billing structures, SLA management, project setup, and how to hold a partner accountable - You’ve managed backlog and burndown through high-growth periods and know how to keep fulfillment from becoming a bottleneck - You understand how forecasting, capacity planning, and internal alignment come together — and you’ve been the person making sure all the pieces connect - Freight & Logistics - You understand freight economics — how shipping options are structured, what drives cost, and how to read profitability at the SKU or carrier level - You’ve managed operational issue resolution related to shipping exceptions, such as lost-in-transit orders, and cost recovery workflows - You’ve built reporting and visibility that proactively surface logistics issues and opportunities - Business Operations - You’ve built internal reporting infrastructure from scratch and know how to get a team using it - You’ve led cross-functional operational initiatives, especially those without clear ownership

• The Manager- Quality and Training is a high-impact dual role that transforms performance through strategic training design and data-driven quality insights. • You will be reporting to the Director- C&D operations. • You'll create engaging learning experiences while conducting audits that uncover critical improvement opportunities. • By analyzing performance data and audit findings, you'll identify skill gaps, design targeted interventions, and measure real results — directly shaping operational excellence and team success. • Manage a team of Data analysts who conduct quality audits and provide new hire training and process refreshers, evaluate interactions against defined standards and documenting findings with structured, actionable feedback. • Serve as the ultimate owner of data quality and ensure all team output strictly complies with established governance standards, documentation, and reporting requirements. • Ensure that reference data rules are meticulously followed and managed through the team. • Work cross-functionally with Governance, UAT, and Training teams to understand and implement changing standards. • Lead the analysis of audit data to identify performance gaps, root causes, and systemic issues — translating insights into targeted interventions. • Lead and develop trainings for advanced skills training in HITL, prompt engineering, and data governance. • Lead continuous improvement projects and drive standardization of best practices across Content and Data verticals. • Champion the adoption of proven processes and methodologies to ensure consistent operational performance, reduce variability, and scale successful innovations across the organization. • Support the exploration of AI-assisted auditing tools to scale quality coverage across multiple platforms or multiple media types. • Actively participate in the User Acceptance Testing (UAT) of assigned workflows, providing critical feedback for system and process enhancements. • Participate directly in the HITL AI feedback loop to drive ongoing engine improvements. • Develop and produce comprehensive metrics and reports that lead to performance improvement and operational transparency. • Build strong relationships with stakeholders across organizations to understand and evaluate business priorities, define shared opportunities and requirements, and establish effective information-sharing mechanisms. • Work alongside stakeholders to define and execute innovative solutions that enhance customer experience while influencing outcomes both with and without direct authority.

Role Description As the Physician Educator Lead, you will be a market-facing leader for MSAG, advising medical schools and programs on accreditation matters and related engagements. In this role, you will be responsible for: - Business development - Project delivery - Thought leadership - Recruitment, staffing, and professional development of consultants As part of a dyad leadership model, you will partner with another ECG principal with deep expertise in academic healthcare, including medical schools and health sciences centers, and a proven track record in growing consulting practices to advance the MSAG business and foster a culture of continuous quality improvement. The Physician Educator Lead will hold the title of Principal within ECG. Responsibilities - Lead business development efforts, develop new client relationships, and drive revenue growth. - Work with client organizations to understand their needs, develop proposals/contracts, and close new engagements as the primary contact. - Identify new and emerging client service needs and responsively develop new service offerings and/or business plans to expand the existing practice and extend into related areas. - Actively lead and manage client engagements, including document review, gap and/or mock survey visits, longitudinal work, and final project deliverables. - Identify which consultant(s) are best suited to address each client’s needs and assign project teams. - Delegate project responsibilities to consultants, providing appropriate training and oversight. - Manage and mentor team members to provide high-quality, effective consultative services. - Determine MSAG recruitment needs in collaboration with your dyad partner and other practice leaders. - Identify and recruit new consultants with general accreditation and subcontent expertise (student affairs, curriculum, admissions, etc.). - Provide professional development to consultants. - Integrate accreditation expertise into ECG’s professional development activities and platforms. - Be a thought leader, individually and in collaboration with others, on accreditation and other education-related topics, including participation in industry research and analysis to advance knowledge and inform new approaches and service offerings. Qualifications - An MD degree - Experience as the Dean or Vice Dean/Sr. Associate Dean of a school of medicine with specific responsibility for oversight of the MD degree–granting program and accreditation-related matters - Demonstrated accreditation expertise - Demonstrated experience with the Liaison Committee on Medical Education as a committee or subcommittee member, a survey team member, etc. - Strong written and verbal presentation skills and facilitation skills - Ability to travel as needed for client engagements Job Locations - Atlanta - Boston - Chicago - Dallas - Minneapolis - San Diego - Washington, DC - Remote Schedule - Full time/exempt; open to part-time alternatives Benefits - Attractive compensation package - Challenging work - Entrepreneurial environment - Estimated base salary range: $255,000 – $300,000 annually - Eligible to participate in ECG’s annual incentive compensation program - Eligible to participate in ECG’s benefit plans, including medical, dental, and vision coverage - 401(k) matching program - Unlimited PTO - Other wellness programs Application Process To begin the recruitment process, please submit your resume via our career site at https://careers.ecgmc.com . Equal Employment Opportunity ECG provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, religion, national origin, citizenship, ancestry, age, disability, pregnancy, medical condition (cancer and genetic characteristics), genetic information, gender, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other legally protected characteristic. We participate in E-Verify as part of our onboarding process. Having the permanent legal right to work in the United States is a condition of employment. ECG is not currently able to provide assistance to candidates requiring sponsorship or a visa.

• Design and implement CRM architecture (via HubSpot) improvements that increase efficiency across the Growth and CS orgs, including custom object design, workflow automation, and integration infrastructure • Build bulk contracting infrastructure for peak season in partnership with the broader Growth team • Define the systems integration roadmap: prioritize builds against team capacity and business need, and establish documentation standards (data dictionaries, admin SOPs, integration specs) • Stand up deal pipeline forecasting infrastructure and management dashboards • Lead the design of Growth-to-CS lifecycle processes • Partner with Data Science to formalize deal underwriting inputs and ACO submission workflows • Flex into post-sale operations as priorities require, supporting the CS team with reporting, re-contracting, and systems work • Define and maintain territory plans in partnership with Growth leadership • Own Chase List development, SPIFF planning, and pipeline generation strategy • Own our CRM system (currently HubSpot), including data architecture, data management, data governance, and system integrations • Build and maintain rep-level, region-wide, and executive reports and dashboards • Manage and own all ongoing data quality and architecture improvement initiatives • Own the integration layer between our CRM, contracting system, and other internal Growth / Sales / CS systems • Manage external vendors on scoped technical builds, owning spec, onboarding, and handoffs • Own our contracting system (currently Ironclad), including workflow design, property mapping, bulk contract creation, system integrations, and troubleshooting • Manage the full contracting process (from redline coordination to send for signature to submission) across both off-season and peak-season volumes (5–10/month scaling to 100+) • Extend CRM and reporting architecture to support post-sale use cases, including health scoring, churn risk signals, and CS-team activity tracking • Partner with Customer Success leadership to build and maintain client reporting infrastructure, including practice-level performance reporting, executive business reviews, and ad-hoc reporting workflows • Identify and close gaps in the post-sale tech stack, evaluating tooling and integrations as the CS function matures