ECG Management Consultants

Role Description Your Opportunity with ECG: IT Operations Manager Reporting to the IT director, the IT operations manager will lead our internal IT operations function in a modern, cloud-first environment. This role is responsible for ensuring the reliability, performance, and security of IT services that support a highly mobile consulting workforce. This role will oversee service delivery and infrastructure operations while enabling the adoption and operational support of cloud platforms, SaaS applications, data and analytics, and AI-powered productivity tools. This individual will play a key role in advancing ECG’s cloud operations (CloudOps), IT service management (ITSM), and emerging AI support capabilities to enhance employee productivity and organizational scalability. Responsibilities - IT Service Management and Operations - Lead day-to-day IT operations, including incident management, service requests, and on-call support, ensuring adherence to service-level agreements (SLAs). - Define, monitor, and report on IT operational performance metrics and service quality. - Oversee problem management processes, including root cause analysis and continuous improvement initiatives. - Develop and maintain IT operations documentation, standards, and procedures. - Cloud and Infrastructure Operations (CloudOps) - Manage and optimize IT operations across cloud environments (Microsoft Azure, Microsoft 365) and on-premises systems. - Oversee infrastructure operations, including networking, identity, and endpoint management, ensuring high availability and scalability. - Support cloud migration and modernization initiatives, leading architecture and engineering teams. - Implement monitoring, alerting, and performance optimization practices across cloud platforms. - Partner with finance and leadership to manage cloud cost optimization and resource utilization (FinOps principles). - AI and Emerging Technology Support - Support the rollout and ongoing operations of AI-enabled tools, for both everyday AI (e.g., Microsoft Copilot and automation platforms) and business-transforming AI solutions. - Establish support processes for AI tool usage, monitoring, and troubleshooting, in alignment with governance and compliance requirements. - Enable end-user adoption of AI-driven capabilities through training, documentation, and support. - Support efforts from our Analytics Hub related to AI, analytics, and automation. - End-User Experience and Enablement - Ensure high-quality end-user experience across all IT services and technologies. - Contribute to onboarding and IT orientation for new employees. - Evaluate and recommend new end-user technologies to improve productivity and collaboration. - Vendor and Asset Management - Manage vendor relationships for IT infrastructure, cloud platforms, and enterprise applications. - Oversee licensing compliance for hardware, software, and cloud services. - Contribute to IT budgeting, forecasting, and cost management activities. - Leadership and Team Management - Lead, mentor, and develop a small team of IT professionals. - Foster a culture of accountability, continuous improvement, and customer service excellence. - Manage team workload, priorities, and performance to ensure effective service delivery. Qualifications - Bachelor’s degree in computer science, information systems, or related field (or equivalent experience) - 5+ years of progressive experience in IT operations, engineering, or technical support roles in an enterprise environment - 3+ years of experience in a people management or team leadership role - Experience supporting cloud platforms (Azure, Microsoft 365) and hybrid IT environments - Working knowledge of networking, systems administration, and IT security practices - Strong problem-solving, analytical, and troubleshooting skills - Excellent communication, leadership, and customer service skills Preferred Qualifications - Experience with cloud operations, monitoring, and cost management practices (CloudOps/FinOps) - Familiarity with AI-enabled tools, automation platforms, or advanced analytics solutions - ITIL, HDI, or similar service management certification - Exposure to HIPAA or regulated industry environments - Experience with tools such as Azure Monitor, Sentinel, or Microsoft Purview Job Locations - Remote - Travel as needed (approximately 10%) - Ability to support occasional after-hours or weekend activities for planned implementations Schedule - Full time/exempt Benefits - Attractive compensation package - Challenging work in an entrepreneurial environment - Eligible for ECG’s annual incentive compensation program - Medical, dental, and vision coverage - 401(k) matching program - Unlimited PTO - Other wellness programs Company Description ECG is a national consulting firm that is redefining healthcare together with its clients. We provide a broad range of strategic, financial, operational, and technology-enabled consulting services to the full continuum of care, including hospitals, health systems, medical groups, academic medical centers, children’s hospitals, cancer centers, ambulatory surgery centers, investors, and payers/health plans. Our work focuses on creating practical, tailored solutions that help clients maximize resources and achieve sustainable results. We value collaboration, integrity, and innovation, and are committed to fostering an inclusive and supportive work environment.

Role Description As the Physician Educator Lead, you will be a market-facing leader for MSAG, advising medical schools and programs on accreditation matters and related engagements. In this role, you will be responsible for: - Business development - Project delivery - Thought leadership - Recruitment, staffing, and professional development of consultants As part of a dyad leadership model, you will partner with another ECG principal with deep expertise in academic healthcare, including medical schools and health sciences centers, and a proven track record in growing consulting practices to advance the MSAG business and foster a culture of continuous quality improvement. The Physician Educator Lead will hold the title of Principal within ECG. Responsibilities - Lead business development efforts, develop new client relationships, and drive revenue growth. - Work with client organizations to understand their needs, develop proposals/contracts, and close new engagements as the primary contact. - Identify new and emerging client service needs and responsively develop new service offerings and/or business plans to expand the existing practice and extend into related areas. - Actively lead and manage client engagements, including document review, gap and/or mock survey visits, longitudinal work, and final project deliverables. - Identify which consultant(s) are best suited to address each client’s needs and assign project teams. - Delegate project responsibilities to consultants, providing appropriate training and oversight. - Manage and mentor team members to provide high-quality, effective consultative services. - Determine MSAG recruitment needs in collaboration with your dyad partner and other practice leaders. - Identify and recruit new consultants with general accreditation and subcontent expertise (student affairs, curriculum, admissions, etc.). - Provide professional development to consultants. - Integrate accreditation expertise into ECG’s professional development activities and platforms. - Be a thought leader, individually and in collaboration with others, on accreditation and other education-related topics, including participation in industry research and analysis to advance knowledge and inform new approaches and service offerings. Qualifications - An MD degree - Experience as the Dean or Vice Dean/Sr. Associate Dean of a school of medicine with specific responsibility for oversight of the MD degree–granting program and accreditation-related matters - Demonstrated accreditation expertise - Demonstrated experience with the Liaison Committee on Medical Education as a committee or subcommittee member, a survey team member, etc. - Strong written and verbal presentation skills and facilitation skills - Ability to travel as needed for client engagements Job Locations - Atlanta - Boston - Chicago - Dallas - Minneapolis - San Diego - Washington, DC - Remote Schedule - Full time/exempt; open to part-time alternatives Benefits - Attractive compensation package - Challenging work - Entrepreneurial environment - Estimated base salary range: $255,000 – $300,000 annually - Eligible to participate in ECG’s annual incentive compensation program - Eligible to participate in ECG’s benefit plans, including medical, dental, and vision coverage - 401(k) matching program - Unlimited PTO - Other wellness programs Application Process To begin the recruitment process, please submit your resume via our career site at https://careers.ecgmc.com . Equal Employment Opportunity ECG provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, religion, national origin, citizenship, ancestry, age, disability, pregnancy, medical condition (cancer and genetic characteristics), genetic information, gender, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other legally protected characteristic. We participate in E-Verify as part of our onboarding process. Having the permanent legal right to work in the United States is a condition of employment. ECG is not currently able to provide assistance to candidates requiring sponsorship or a visa.