Role Description As the Physician Educator Lead, you will be a market-facing leader for MSAG, advising medical schools and programs on accreditation matters and related engagements. In this role, you will be responsible for: - Business development - Project delivery - Thought leadership - Recruitment, staffing, and professional development of consultants As part of a dyad leadership model, you will partner with another ECG principal with deep expertise in academic healthcare, including medical schools and health sciences centers, and a proven track record in growing consulting practices to advance the MSAG business and foster a culture of continuous quality improvement. The Physician Educator Lead will hold the title of Principal within ECG. Responsibilities - Lead business development efforts, develop new client relationships, and drive revenue growth. - Work with client organizations to understand their needs, develop proposals/contracts, and close new engagements as the primary contact. - Identify new and emerging client service needs and responsively develop new service offerings and/or business plans to expand the existing practice and extend into related areas. - Actively lead and manage client engagements, including document review, gap and/or mock survey visits, longitudinal work, and final project deliverables. - Identify which consultant(s) are best suited to address each client’s needs and assign project teams. - Delegate project responsibilities to consultants, providing appropriate training and oversight. - Manage and mentor team members to provide high-quality, effective consultative services. - Determine MSAG recruitment needs in collaboration with your dyad partner and other practice leaders. - Identify and recruit new consultants with general accreditation and subcontent expertise (student affairs, curriculum, admissions, etc.). - Provide professional development to consultants. - Integrate accreditation expertise into ECG’s professional development activities and platforms. - Be a thought leader, individually and in collaboration with others, on accreditation and other education-related topics, including participation in industry research and analysis to advance knowledge and inform new approaches and service offerings. Qualifications - An MD degree - Experience as the Dean or Vice Dean/Sr. Associate Dean of a school of medicine with specific responsibility for oversight of the MD degree–granting program and accreditation-related matters - Demonstrated accreditation expertise - Demonstrated experience with the Liaison Committee on Medical Education as a committee or subcommittee member, a survey team member, etc. - Strong written and verbal presentation skills and facilitation skills - Ability to travel as needed for client engagements Job Locations - Atlanta - Boston - Chicago - Dallas - Minneapolis - San Diego - Washington, DC - Remote Schedule - Full time/exempt; open to part-time alternatives Benefits - Attractive compensation package - Challenging work - Entrepreneurial environment - Estimated base salary range: $255,000 – $300,000 annually - Eligible to participate in ECG’s annual incentive compensation program - Eligible to participate in ECG’s benefit plans, including medical, dental, and vision coverage - 401(k) matching program - Unlimited PTO - Other wellness programs Application Process To begin the recruitment process, please submit your resume via our career site at https://careers.ecgmc.com . Equal Employment Opportunity ECG provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, religion, national origin, citizenship, ancestry, age, disability, pregnancy, medical condition (cancer and genetic characteristics), genetic information, gender, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other legally protected characteristic. We participate in E-Verify as part of our onboarding process. Having the permanent legal right to work in the United States is a condition of employment. ECG is not currently able to provide assistance to candidates requiring sponsorship or a visa.

• Design and implement CRM architecture (via HubSpot) improvements that increase efficiency across the Growth and CS orgs, including custom object design, workflow automation, and integration infrastructure • Build bulk contracting infrastructure for peak season in partnership with the broader Growth team • Define the systems integration roadmap: prioritize builds against team capacity and business need, and establish documentation standards (data dictionaries, admin SOPs, integration specs) • Stand up deal pipeline forecasting infrastructure and management dashboards • Lead the design of Growth-to-CS lifecycle processes • Partner with Data Science to formalize deal underwriting inputs and ACO submission workflows • Flex into post-sale operations as priorities require, supporting the CS team with reporting, re-contracting, and systems work • Define and maintain territory plans in partnership with Growth leadership • Own Chase List development, SPIFF planning, and pipeline generation strategy • Own our CRM system (currently HubSpot), including data architecture, data management, data governance, and system integrations • Build and maintain rep-level, region-wide, and executive reports and dashboards • Manage and own all ongoing data quality and architecture improvement initiatives • Own the integration layer between our CRM, contracting system, and other internal Growth / Sales / CS systems • Manage external vendors on scoped technical builds, owning spec, onboarding, and handoffs • Own our contracting system (currently Ironclad), including workflow design, property mapping, bulk contract creation, system integrations, and troubleshooting • Manage the full contracting process (from redline coordination to send for signature to submission) across both off-season and peak-season volumes (5–10/month scaling to 100+) • Extend CRM and reporting architecture to support post-sale use cases, including health scoring, churn risk signals, and CS-team activity tracking • Partner with Customer Success leadership to build and maintain client reporting infrastructure, including practice-level performance reporting, executive business reviews, and ad-hoc reporting workflows • Identify and close gaps in the post-sale tech stack, evaluating tooling and integrations as the CS function matures

Role Description Oversee day-to-day operations for the business, ensuring smooth workflow across sales, fulfillment, and customer service teams. - Manage sales team productivity using remote monitoring tools (e.g., Hubstaff, remote PC systems) and ensure sales targets are achieved. - Verify marketplace sales transactions, including Facebook and other platforms, ensuring transparency and commission accuracy. - Process all website orders, including order confirmation, shipping label creation, dispatch coordination, and fulfillment tracking. - Manage vendor order processing and ensure timely procurement of products. - Monitor delayed shipments, missing parcels, and communicate with carriers to resolve delivery issues. - Maintain e-commerce website operations, including product categories, listings, pricing accuracy, and inventory updates. - Respond to customer calls, emails, and inquiries while supporting sales conversion efforts. - Oversee Amazon marketplace operations and platform performance. - Coordinate with the marketing team regarding Google Ads campaigns, promotions, and sales initiatives. - Support parts sourcing, staff training, and operational guidance when needed. - Prepare end-of-day sales reports, monthly revenue sheets, and operational performance summaries. - Implement internal controls, checks, and balances to ensure accuracy, accountability, and transparency. - Develop strategies to improve operational efficiency, customer satisfaction, and overall sales growth. Qualifications - Minimum 3+ years of experience in e-commerce operations, sales management, or operations leadership. - Proven experience managing online stores, order fulfillment, and marketplace platforms (Amazon, Facebook Marketplace, etc.). - Strong knowledge of shipping operations, carrier systems, and logistics coordination. - Experience supervising remote teams and tracking productivity through tools such as Hubstaff or similar platforms. - Strong understanding of sales reporting, KPI management, and revenue tracking. - Experience with website product management, pricing updates, and category organization. - Excellent written and verbal English communication skills. - Strong leadership, problem-solving, and decision-making abilities. - Highly organized with strong multitasking skills in a fast-paced environment. - Advanced proficiency in spreadsheets, reporting tools, CRM systems, and e-commerce software. - Automotive parts or aftermarket industry experience is strongly preferred. - Reliable internet connection and ability to work aligned with business operating hours as required. Requirements - HOURS/WEEK: 40 hours per week - SCHEDULE: Monday to Saturday, 9AM - 6PM Eastern Standard Time Zone Benefits - Weeks 1–4: $500CAD/mo - Weeks 5-12: $750CAD/mo - Weeks 13 onwards: $1350CAD/mo

• Map the end to end implementation lifecycle, from sales handoff through onboarding and launch. • Identify and eliminate bottlenecks (onboarding call capacity, handoff coordination, revision/rework volume, etc.) and design new processes that scale. • Build and maintain SOPs, playbooks, and enablement that the front line teams actually use. • Drive measurable, specific outcomes against the metrics that decide whether implementation is working: bring down average time to launch, reduce pre-launch CSAT issues, and minimize revisions per customer. • Partner with RevTech on the Implementation footprint inside Salesforce. • Partner with Analytics to design the reporting layer for Implementation, including the data marts and metric definitions that will anchor trustworthy operational reporting and AI assisted analysis going forward.