DeepHealth logo
DeepHealth

Meticulous science. Mindfully delivered.

Technical Services Engineer

Location

United Kingdom

Posted

21 days ago

Salary

£32K - £40K / year

Seniority

Junior

Bachelor Degree1 yr expExperience acceptedEnglishLinux

Job Description

Technical Services Engineer

DeepHealth

• Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues. • Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner. • Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team. • Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues. • Maintain detailed records of incidents, solutions, and workflows in the ticketing system. • Assist with system updates, installations, and user onboarding for new software and hardware. • Contribute to the continuous improvement of support processes and knowledge base. • Ensure compliance with regulatory standards and internal IT policies. • Support key customers and maintain positive relationships, providing updates and guidance as needed.

Job Requirements

  • 1+ years of experience in an IT support role
  • Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience.
  • Proven IT support experience, preferably in healthcare or clinical environments.
  • Strong customer relationship and call center support skills.
  • Strong IT, networking, and general computer skills.
  • Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows.
  • Experience troubleshooting complex applications and software products.
  • Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration.
  • Familiarity with healthcare IT systems, including EMR and clinical software.
  • Experience with ticketing systems and ITIL-based support processes.
  • Knowledge of archival and storage media.
  • Excellent troubleshooting, diagnostic, and analytical skills.
  • Strong written and verbal communication skills.
  • Ability to manage multiple tasks, work under pressure, and collaborate across teams.
  • Flexibility to work varied hours and participate in on-call rotations.
  • PACS/Radiology/DICOM/HL7 experience. (Preferred)
  • Radiology workflow experience. (Preferred)
  • CompTIA Linux, RHCA, or RHCT certification. (Preferred)
  • CCNA/CCNP certification. (Preferred)
  • Proficiency in additional languages, particularly for EU or international regions. (Preferred)

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