• Lead and oversee provider enrollment and credentialing operations. • Manage and develop Credentialing Coordinators, Supervisor, and Provider Recruitment Coordinator. • Serve as subject matter expert for provider credentialing, payer enrollment, and delegated credentialing. • Design and implement process improvements to enhance accuracy, timeliness, and operational efficiency. • Establish and manage delegated credentialing processes in compliance with NCQA, CMS, and regulatory standards. • Monitor performance metrics, analyze trends, and deliver actionable reports to leadership. • Partner with Finance, Operations, Practice Leaders, and executive stakeholders to prevent revenue leakage. • Ensure full compliance with federal, state, payer, and Trinity Health policies.

Role Description Le poste de coordinateur ou coordinatrice des cas cliniques est essentiel, car il permet de mettre en liaison nos projets et notre réseau de spécialistes bénévoles pour qu'ils fournissent des conseils cliniques sur des cas spécifiques. La personne à ce poste assigne et suit les cas cliniques transmis par notre personnel de projet au moyen de la plateforme de gestion des cas de télémédecine, en choisissant la personne la plus appropriée parmi les spécialistes pour répondre à la question posée. En se basant sur son expérience et son expertise, il ou elle veillera à ce que tous les cas soient assignés adéquatement et avec diligence jusqu'à ce qu'ils aient été complétés, en tout respect de la vie privée. Ses expériences seront caractérisées par son leadership en matière d'apprentissage et de développement des capacités en fonction de sa compréhension unique des réalités régionales. - Assigner des cas à des spécialistes bénévoles en temps opportun, tout en respectant le jumelage cas/spécialité - Veiller à ce que la vie privée et les protocoles cliniques soient respectés et améliorés si nécessaire - Faire preuve de diplomatie et utiliser une communication de haut niveau pour inciter les projets à utiliser les services de télémédecine afin d'en augmenter la pénétration - Fournir le contexte du projet et des commentaires au canal spécialisé pour améliorer les opérations - Fournir un encadrement et du soutien à l'ensemble de l'équipe des coordinateurs et coordinatrices, en particulier à ceux et celles qui sont en poste depuis peu. Qualifications - Diplôme universitaire dans un domaine médical ou paramédical pertinent - Compétences approfondies en évaluation et en analyse - Adhésion aux principes de MSF - Sensibilisation interculturelle - Sens du résultat et de la qualité - Travail d'équipe et coopération - Sensibilisation et gestion de la sécurité - Gestion des outils en ligne, y compris Microsoft 365, etc. - Expérience et connaissance de la mise en œuvre de systèmes de télémédecine, un atout - Maîtrise de l'anglais - Maîtrise du français, grandement souhaitable - Maîtrise de l'espagnol ou de l'arabe, un atout Requirements - Il faut être légalement autorisé·e à travailler dans ton pays de résidence actuel; MSF Canada n'est pas en mesure de soutenir ou de relocaliser des candidat·e·s de l'extérieur. Benefits - Ce sera la grille salariale et l'ensemble des avantages sociaux du bureau MSF responsable du contrat qui s'appliqueront.

Role Description The Clinical Case Coordinator (CCC) is a pivotal position in connecting our projects with our network of volunteer specialists to provide clinical advice to a given case. They allocate and follow up on clinical cases referred by project staff using the Telemedicine Case Management platform to the appropriate specialist(s) best able to respond to the question at hand. Using their experience and expertise, the CCC will ensure that all cases are not only allocated appropriately but with diligence regarding their completion and privacy adherence. The experiences of the CCC will be related to leadership to learn from and develop further capability based on their unique regional understandings. - Allocating cases to volunteer specialists in a timely manner with adherence to case/speciality matching - Ensuring privacy and clinical protocols are respected and improved as necessary - Exercise diplomacy and high-level communication to engage projects in usage of Telemedicine services to increase TM penetration - Providing project context and feedback to their dedicated channel to improve operations - Provide coaching and support across the CCC team, particularly with junior CCCs Qualifications - University degree in relevant medical or paramedical field - Extensive evaluation and analytical skills - A Commitment to MSF’s Principles - Cross-cultural Awareness - Results and Quality Orientation - Teamwork and Cooperation - Security Awareness and Management - Management of online tools including Microsoft 365 - Experience and knowledge of telemedicine systems implementation is an asset - Fluency in English - Fluency in French is highly desirable - Fluency in Spanish or Arabic would be an asset Requirements - Candidates must be legally authorized to work in country of residence, in a country where MSF is present; MSF Canada is not able to support work permit applications or relocate candidates. Benefits - Salary Grid and benefits package of responsible MSF contracting office will be applied based on successful candidate’s location.

Role Description Join us as the Senior Manager, Automation & Low-Code Solutions! You'll lead our company's automation delivery and guide our low-code platform, focusing on Microsoft Power Automate. This hands-on role means you'll be right in the action, driving automation strategies and working with teams across the company to create impactful business outcomes. If you're ready to shape the future of our automation landscape, we want to hear from you! Qualifications - 8+ years of experience in automation and low-code solutions, preferably with Microsoft Power Automate and the Power Platform. - A strong background in AI-enabled automation strategy and future technology assessment. - Understanding of enterprise integrations, APIs, and platform risk management. - Skills in process improvement and outcome tracking methodologies. - A knack for effective communication with both technical and non-technical audiences. Requirements - Leading automation strategies and aligning investments with business priorities. - Guiding solution design for complex automations and ensuring delivery excellence. - Managing a globally distributed team while fostering a culture of collaboration and improvement. - Navigating stakeholder relationships to identify and prioritize high-value automation opportunities. - Establishing governance models for enterprise automation and low-code platforms. Benefits - Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams. - Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth. - Everyone has a voice: We thrive on conversations that spark curiosity and empathy. - Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures. - We’ve got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, and more. - We’re positive. You’ll love it: Our leaders lead with positivity and support along your journey.