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Clinical Case Coordinator
Location
Northern America + 9 moreAll locations: Northern America | Americas | Latin America (LATAM) | Europe | EMEA | Asia | Africa | Asia Pacific | Eastern Europe | DACH
Posted
22 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Clinical Case Coordinator
Médecins Sans Frontières / Doctors Without Borders Canada
Role Description Le poste de coordinateur ou coordinatrice des cas cliniques est essentiel, car il permet de mettre en liaison nos projets et notre réseau de spécialistes bénévoles pour qu'ils fournissent des conseils cliniques sur des cas spécifiques. La personne à ce poste assigne et suit les cas cliniques transmis par notre personnel de projet au moyen de la plateforme de gestion des cas de télémédecine, en choisissant la personne la plus appropriée parmi les spécialistes pour répondre à la question posée. En se basant sur son expérience et son expertise, il ou elle veillera à ce que tous les cas soient assignés adéquatement et avec diligence jusqu'à ce qu'ils aient été complétés, en tout respect de la vie privée. Ses expériences seront caractérisées par son leadership en matière d'apprentissage et de développement des capacités en fonction de sa compréhension unique des réalités régionales. - Assigner des cas à des spécialistes bénévoles en temps opportun, tout en respectant le jumelage cas/spécialité - Veiller à ce que la vie privée et les protocoles cliniques soient respectés et améliorés si nécessaire - Faire preuve de diplomatie et utiliser une communication de haut niveau pour inciter les projets à utiliser les services de télémédecine afin d'en augmenter la pénétration - Fournir le contexte du projet et des commentaires au canal spécialisé pour améliorer les opérations - Fournir un encadrement et du soutien à l'ensemble de l'équipe des coordinateurs et coordinatrices, en particulier à ceux et celles qui sont en poste depuis peu. Qualifications - Diplôme universitaire dans un domaine médical ou paramédical pertinent - Compétences approfondies en évaluation et en analyse - Adhésion aux principes de MSF - Sensibilisation interculturelle - Sens du résultat et de la qualité - Travail d'équipe et coopération - Sensibilisation et gestion de la sécurité - Gestion des outils en ligne, y compris Microsoft 365, etc. - Expérience et connaissance de la mise en œuvre de systèmes de télémédecine, un atout - Maîtrise de l'anglais - Maîtrise du français, grandement souhaitable - Maîtrise de l'espagnol ou de l'arabe, un atout Requirements - Il faut être légalement autorisé·e à travailler dans ton pays de résidence actuel; MSF Canada n'est pas en mesure de soutenir ou de relocaliser des candidat·e·s de l'extérieur. Benefits - Ce sera la grille salariale et l'ensemble des avantages sociaux du bureau MSF responsable du contrat qui s'appliqueront.
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Role Description The Clinical Case Coordinator (CCC) is a pivotal position in connecting our projects with our network of volunteer specialists to provide clinical advice to a given case. They allocate and follow up on clinical cases referred by project staff using the Telemedicine Case Management platform to the appropriate specialist(s) best able to respond to the question at hand. Using their experience and expertise, the CCC will ensure that all cases are not only allocated appropriately but with diligence regarding their completion and privacy adherence. The experiences of the CCC will be related to leadership to learn from and develop further capability based on their unique regional understandings. - Allocating cases to volunteer specialists in a timely manner with adherence to case/speciality matching - Ensuring privacy and clinical protocols are respected and improved as necessary - Exercise diplomacy and high-level communication to engage projects in usage of Telemedicine services to increase TM penetration - Providing project context and feedback to their dedicated channel to improve operations - Provide coaching and support across the CCC team, particularly with junior CCCs Qualifications - University degree in relevant medical or paramedical field - Extensive evaluation and analytical skills - A Commitment to MSF’s Principles - Cross-cultural Awareness - Results and Quality Orientation - Teamwork and Cooperation - Security Awareness and Management - Management of online tools including Microsoft 365 - Experience and knowledge of telemedicine systems implementation is an asset - Fluency in English - Fluency in French is highly desirable - Fluency in Spanish or Arabic would be an asset Requirements - Candidates must be legally authorized to work in country of residence, in a country where MSF is present; MSF Canada is not able to support work permit applications or relocate candidates. Benefits - Salary Grid and benefits package of responsible MSF contracting office will be applied based on successful candidate’s location.
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